Show Notes:

In this episode of Process Server Daily, host Mighty Mike Reid interviews Steve Glenn, a Colorado process server, business owner, and founder of the Colorado Process Servers Association. With over 15 years in the industry, Steve breaks down what separates a professional process server from someone just trying to get papers served.

Steve shares hard-earned lessons on dealing with evasive defendants, using psychology and preparation instead of chasing people, and why customer service and clean affidavits matter just as much as field work. He also talks about mentorship, building multiple companies, scaling to long-term value, and why associations are critical to elevating the profession.

This episode is packed with mindset shifts, tactical advice, and straight talk for servers who want to grow beyond “just serving papers.”

00:00 — Introduction to Process Server Daily
00:21 — Meet Steve Glenn + how he got started
02:10 — Early field frustrations and people lying
04:40 — Turning negative experiences into serving techniques
06:40 — Reading body language, questions, and ID tactics
09:20 — Why preparation is the key to success
11:20 — Greatest experience: mentoring others
13:30 — Customer service, affidavits, and the “wow factor”
16:00 — Growing multiple companies and scaling long-term
18:50 — Professional vs hobby process servers
21:10 — Favorite skip-trace mindset (art vs science)
22:40 — Defense philosophy: serve and leave
24:00 — Book recommendation: Unlimited Power
26:10 — Advice from his mother that shaped his career
27:50 — Building and leading a process server association
30:40 — Why mentorship accelerates success
33:30 — Final advice for struggling or new servers
35:20 — How to connect with Steve Glenn