Show Notes:

In this episode of the Mighty Process Server Podcast, host Mighty Mike Reid interviews Simone Williams, President and CEO of Skyway Process in the Seattle, Washington area. Simone shares how she took over her father’s process serving business after he suffered a stroke, turning the work into a way to honor his legacy. She discusses the importance of professionalism, empathy, and clear communication, as well as how providing fast updates and timely proofs of service helps her stand out. Simone also talks about licensing in Washington, operating in challenging weather conditions, and her goal of growing a family-run business focused on delivering the best service possible.

Chapters:

00:00 Introduction to Process Server Daily

00:41 Meet Simone Williams of Skyway Process

02:05 Taking Over a Family Legacy

03:55 Getting Clients Through Professionalism & Follow-Through

05:45 Communication, Proofs of Service & Client Trust

07:30 Process Serving in Washington State

09:20 Business Goals & Family Expansion

11:10 What Sets Skyway Process Apart

12:40 How to Contact Simone / Closing Remarks