Show Notes:

In this episode of Process Server Daily, host Mighty Mike Reid interviews Sandra Kimbrough, a Private Investigator and Process Server based in Baytown and Houston, Texas, and President/CEO of Swan Legal Services. Sandra shares how she discovered process serving while pursuing her PI license, how she built her business without employees, and why compassion, patience, and professionalism are critical in the field.

The conversation dives into Texas-specific service laws, the fine line between process serving and PI work, proper documentation, and protecting the rights of the people being served. Sandra also discusses mentoring, association leadership, vertical service expansion, and what truly sets a trustworthy investigator apart. The episode closes with advice on de-escalation, credibility, and building a reputation that lasts.

00:00 Introduction & Sandra’s background
01:40 How Sandra found process serving while pursuing her PI license
04:10 What makes a great process server: patience, empathy, and professionalism
06:40 Swan Legal Services overview & services offered
09:10 Texas laws: personal service, drop service, and PI limitations
12:30 Protecting the rights of the servee & why documentation matters
15:20 Cameras, timestamps, and avoiding bad service claims
18:10 Growing the business & mentoring others
20:10 Association involvement & leadership goals in Texas
22:10 What makes Swan Legal Services different
24:30 How to connect with Sandra
26:00 Final advice for Server Nation