Show Notes:

In Episode 36 of Process Server Daily, host Mighty Mike Reid interviews Eric and Amy Luethy, owners of Samurai Investigations LLC in Michigan. They share how their law enforcement backgrounds, commitment to customer service, and relationship-first mindset helped them rapidly scale their process serving and investigations business. Eric and Amy discuss saying “yes” to opportunities, fast first attempts, detailed documentation, safety in the field, and how building strong law firm relationships drives long-term growth.

Timestamps:
00:00 Intro / Episode 36
01:10 Meet Eric & Amy Luethy (Samurai Investigations – Michigan)
03:20 Law enforcement background & entering process serving
06:10 Early growth strategy & learning from mentors
09:00 Customer service as a competitive advantage
12:40 Expanding service areas & saying “yes” to clients
16:30 Marketing, phone calls & building law firm relationships
21:10 Safety challenges & real-world serving experiences
27:45 Detailed notes, documentation & standing out in court
35:20 Rapid growth, hiring, and scaling the business
43:10 Advice for new process servers & investigators
49:30 How to contact Samurai Investigations / Closing