Process Server Mastermind April 1, 2025

Notes

• Establishing Expertise in Process Serving: Gail Kagan advised Natasha McDaniel to market their process serving expertise, highlighting their knowledge of serving laws and willingness to go above and beyond what sheriffs or paralegals typically do (00:16:22).  They emphasized the importance of demonstrating superior service and understanding of case law to attract clients (00:16:57).

• Building Client Relationships and Trust: Mighty Mike Reid stressed the importance of building trust and friendships with clients, emphasizing that  long-term relationships often lead to more business (00:18:38).  Their personal anecdote about inheriting a deceased client's business highlighted the value of trust and demonstrated how it can translate into increased business (00:19:40).

• Client Acquisition Strategies for Process Servers: Mighty Mike Reid suggested Natasha focus on securing attorney clients and utilize their strong phone presence to build relationships and secure backup work.  They encouraged Natasha to use confident language when contacting attorneys, emphasizing their experience (00:20:39) (00:23:43).

• Addressing Challenges in Process Serving:  Natasha McDaniel shared experiences such as having guns pulled on them and other safety concerns, which impacted their staffing and ability to handle all jobs. They emphasized the use of body cameras for protection and outlined their current staffing challenges (00:21:40).

• Overcoming Competition in the Process Serving Industry: Mighty Mike Reid discussed strategies for navigating competition, including raising prices to improve profit margins while maintaining key clients (00:30:46). They emphasized the 80/20 rule, where 80% of revenue comes from 20% of clients (00:32:43).

• Utilizing Affiliate Relationships: Both Mighty Mike Reid and Gail Kagan suggested leveraging affiliate relationships with other process servers in different states to increase cash flow and expand reach.  This strategy allows for reciprocal work exchange and a wider service area (00:25:51) (00:33:44).

• Website Pricing and Congruency: Mighty Mike Reid advised on maintaining website pricing congruency, charging higher rates for new clients while offering discounted rates to established clients (00:34:40).  They discussed how pro se clients are generally less price-sensitive than attorneys (00:35:38).

• Importance of Professionalism in Process Serving: Mighty Mike Reid emphasized the importance of professional communication and presentation, including using professional email signatures and a well-designed website to showcase expertise (00:38:10). They warned against copying others' websites, emphasizing the negative impact on SEO (00:39:02).

• Website Optimization and SEO Strategies: Mighty Mike Reid provided advice to Gail Kagan on improving website SEO, including creating original local content and linking to relevant external resources.  They discussed the importance of creating pages that are optimized for local search terms (00:42:19).

• Legal and Regulatory Considerations in Process Serving:  Gail Kagan highlighted the legal risks of advertising process serving services in certain jurisdictions without proper licenses (00:44:13).  They also emphasized the stringent regulations and potential fines for minor errors in New York City (00:45:35).

• Mighty Automation Services: Mighty Mike Reid explained the services offered by Mighty Automation, including website building and SEO optimization, content creation, and social media automation. They described the collaboration between Desi and themselves for these services (00:47:07).

• Book Writing and Marketing Strategies: Mighty Mike Reid shared their book-writing process and marketing strategies, including using AI tools and leveraging the book as a marketing tool (00:49:56) (00:53:13). They discussed the advantages of being an author and generating reviews to increase visibility (00:54:44).

• Niche Specialization in Process Serving: Mighty Mike Reid highlighted the importance of niche specialization to stand out from the competition and attract specific clients (00:55:39).  They used Mike Kern as an example of someone who successfully specialized in out-of-state deposition subpoenas (00:56:31).

• Finding Bulk Clients (Collection Agencies): Mighty Mike Reid advised on finding bulk clients like collection agencies by starting with large financial institutions and working their way down to smaller local agencies. They mentioned hospitals as another potential source of bulk clients (00:57:22) (00:59:06).

• Becoming a Cog in the Wheel: Mighty Mike Reid encouraged finding existing processes and integrating into them, using the example of real estate wholesaling to illustrate this point (01:00:02).  They emphasized that attorneys need process serving and are willing to pay for efficient service (01:02:07).

• Mighty Premium Membership: Mighty Mike Reid outlined the benefits of Mighty Premium membership, including statewide listings, access to Mighty Automation tools, and beta testing opportunities for the new app (01:03:05).

• New App Features and Beta Testing: Mighty Mike Reid showcased features of the new process serving app, including job tracking, quote management, and community accountability measures (01:06:25). They sought feedback from beta testers on future development (01:07:26).

• Community Accountability and Refund Policy: Mighty Mike Reid discussed the app's focus on community accountability and the default refund policy for unsatisfactory service (01:08:19). They emphasized that refunds were not intended as a punishment but rather a measure to maintain service quality (01:09:11).

• Importance of Communication with Clients:  Multiple participants stressed effective communication with clients to avoid disputes, particularly regarding turnaround times for affidavits (01:12:53).  They discussed strategies for managing client expectations and preventing negative reviews (01:14:16).

• Removing Negative Google Reviews: Mighty Mike Reid shared strategies for removing negative Google reviews, including offering refunds or small payments to dissatisfied customers (01:15:01).  They emphasized the importance of addressing customer concerns promptly and highlighted successful instances where they resolved negative reviews through direct communication and compensation.

• Handling ProSe Filings:  Charles Proffitt noted that they only receive negative reviews from pro se litigants, not attorneys. Mighty Mike Reid added that pro se clients often have incomplete documents and require additional guidance on submitting their paperwork correctly (01:17:17).  They suggested proactively contacting clients to address any issues, emphasizing the importance of clear communication about payment for service attempts.

• Improving Customer Experience and Reviews: Jessica Claycomb described a strategy to improve reviews by proactively informing clients about the potential for duplicate service fees if they don't provide complete defendant packets (01:20:32).  Mighty Mike Reid agreed, stating that assisting clients and making the process easier consistently results in positive feedback.

• Skip Tracing Resources and Strategies: The group discussed various skip tracing tools, including TLO, DelvePoint, Amberjack, IDI, and IRB Focus.  Charles Proffitt prefers IDI, while Mighty Mike Reid mentioned using TLO, DelvePoint, and IRB Focus in the past, and noted that IRB Focus and DelvePoint are owned by the same company (01:21:29) (01:30:06).  They also debated the effectiveness of different tools, the accuracy of their data, and the cost-effectiveness of various options. Some participants shared experiences with using cheaper tools and the quality of data obtained from them (01:30:35).  Gail Kagan mentioned using Tracers and IDI for comparison.  They also noted variations in accuracy depending on geographic location (01:33:58).

• Mighty Locator and Skip Tracing Software:  Mighty Mike Reid discussed their experience developing Mighty Locator, a skip tracing software for process servers, and the challenges of competing in a market with high data acquisition costs.  They emphasized the difficulty of securing high-quality data and the limitations faced by new entrants in the skip tracing industry (01:31:25).

• Community Feedback and Resource Compilation:  The group discussed the idea of creating a community-driven resource that compiles and reviews skip tracing tools.  Mighty Mike Reid acknowledged the value of this initiative but expressed concern about potential bias in their own reviews (01:34:48). They proposed creating a list of tools and allowing the community to add feedback, ensuring a more objective and collaborative resource.  Mighty Mike Reid assigned Mark to create this resource (01:35:58).

• Mighty Automation and CRM Integration: Mighty Mike Reid showcased their Mighty Automation software, highlighting its capabilities for streamlining business processes and managing multiple CRMs (01:26:32). They invited those interested to schedule a call for more information.



• Meeting Conclusion:  The meeting concluded with various participants sharing updates, and thanking each other. Mighty Mike Reid ended the recording and transcription (01:37:42).

Transcript

00:00:00

 
Mighty Mike Reid: Welcome everybody to our April Fool's mastermind. I'm really excited. Today is obviously the first day of uh April and um we've never had it better here in New Mexico. It's been getting sunny. Today is really windy. Um and so I put I put some sunscreen on and I got it in my eye. So I have all morning I have been fighting sunscreen eye. Okay. So yeah, my life is good. So you guys may be wondering why are we doing this on Google Meet? Isn't it janky and not as good as Zoom? Well, you know, that's what I used to think and I've learned just here in the last um couple weeks that it has come and bounds. What is up, Sean? All right, so we're getting into it, man. Welcome. Welcome, everyone. Um, Google Meet actually is Google. It's like one of the biggest search platforms, right?
 

00:01:09

 
Mighty Mike Reid: Google. And, um, it is surpassed Zoom. Uh, some of the mastermind meetings that I go to where that I've paid tens of thousands, in some cases hundreds of thousands of dollars for masterminds where I learn marketing, where I learn business and real estate and all the stuff I do. And they're starting to use Google Meet because Google Meet has is not um keeping everything um you know underneath one like making because Zoom basically is like no you can't integrate with this, you can't integrate with that. Google's like integrate with everything. So we're able to record, transcribe, we're able to do everything. So like let me just turn this on really quick. So, if somebody wanted to be in a meeting and they had to mute it, they could actually sit here and listen or actually watch um the transcriptions. If you actually hit the CC down at the bottom, it'll actually turn on the closed captioning for you, which is pretty cool. It even has different languages and stuff.
 

00:02:04

 
Mighty Mike Reid: So, it transcribes it as well. So, we're going to start putting this in our masterminds. It's going to take a little bit longer for us to include these uh as replays, but we are going to do it. We're going to record them and we're going to uh put them inside of the meeting inside of the community on school. So cool. Let's go ahead and get started. My name is Michael Reid. I built a process serving company started in 2020 or 2014 and after my divorce, I got served divorce papers and the guy told me how much he was getting to serve one single document. And I was like, "Dude, I deliver stuff for a living. let me go see if I can make money doing this. And within one year, I was already making two part-time while I went to school, uh, two 2,000 $3,000 a month. And so, I decided to go full-time, built a business out of it, which is now 123 legal support.
 

00:03:03

 
Mighty Mike Reid: And, uh, we have e- filing software, and we focus on California. And as I traveled around different conferences teaching process servers, what I did building a website and building the automation and the marketing, I learned that like a lot of process servers uh treat it like a part-time job. And once they realize that they can actually make this a business, they actually can pay all their bills, a light bulb clicks and all of a sudden they become a professional and they're like, "Wait a minute. I'm an entrepreneur. I'm a business owner. I'm somebody who can actually live a life of uh yes, I'm having to hustle. I got to work hard, but I can get new customers and actually I can actually have a nice car. I can pay my bills. My my wife can be proud of me or my husband can be proud of me for doing all the things I'm you know that that you're supposed to do to provide for your family. It's really cool to see that.
 

00:03:55

 
Mighty Mike Reid: And so I started the community mighty process server to be able to keep all of these ideas that I have in one place and this mastermind that we have today is to come and share your ideas and your thoughts and ask your questions. And sometimes we'll have people on here that are way further ahead than me in a game where they have multi-million dollar um we're talking hundred million dollar companies that are buying other companies and I've had them come in and speak and we'll have them come in more in the future. But the most important part is is that you are taking action and you're learning from the things inside the community and then you come here to put it to the test, ask questions. Uh you know I'm an open book. You know, there's certain things I can't share legally, but most things I will just tell you like this is how you this is how you crush it. So cool. Well, thank you, Mark, for being our admin and uh our success team uh manager today, letting everybody in. That's really cool.
 

00:04:55

 
Mighty Mike Reid: We're still learning Google Meet. But it's pretty cool to watch it in action and and see how much better it works than Zoom. So, cool. Cool. All right. Well, let's go ahead and uh go around. If you want to introduce yourself, just turn on your camera. That's how we do it here. Uh, this is a mastermind meeting. Our goal is to get to know each other. If you're working, you're busy, and you're just listening in, that's cool, too. So, all right, let's go to the first screen I have here, which is Mr. Sean.
Shawn Griffin: Hello. Good morning everybody. Uh or good evening depending what part of the world you're in. Um my name is uh Sean Griffin. My company is Griffin on the go. Um I own a owned a courier delivery company and during COVID I had to shut that down and pivot and now I exclusively do process serving.
 

00:05:47

 
Shawn Griffin: Um that started coming around a lot more when my deliveries couldn't happen. So, I decided to focus all my time and energy on that. And um so I've been doing process serving for almost 15 years, I guess, now. But, uh really just full-time for the last four almost five. And it's uh yeah, it's it's like Mike was saying, it's definitely uh once you see that there is a way to make this your full-time income and provide a good stable income for your family, um it's uh I mean it the opportunity is there. You just got to I mean it's not going to come to you. You have to go get it.
Mighty Mike Reid: Yeah, this is good. I love that, Sean. Yeah, you going after it and actually doing the things like the be the backup script, the It's funny cuz I teach all this stuff and I put it inside the community and then I'm talking to people who I know well and they're struggling with these things like certain things like getting new customers and so I've decided to write a book.
 

00:06:44

 
Mighty Mike Reid: I'm writing a book. Um I see some of you guys have uh it says screen on but not able to see. So yeah. All right. Yeah, feel free to introduce yourself in the chat, too, if you're not able to share your screen. All right, cool. Well, let's So, yeah, I'm writing a book because there's certain things that like different delivery methods that work for some people, whereas they don't work for others and they do work for others. So for some people they want to sit down and watch a video and for other people they want to you know read you know I I bought this real estate course uh around 2020 and it immediately went to chapter one. I'm thinking I'm going to watch videos because that's what all the marketers and you know real estate investor guys teach you is they do videos. Well it was all text every chapter text text. I was like, "Oh, I can't do I was just like so overwhelmed."
 

00:07:38

 
Mighty Mike Reid: I was like, "You expect me to read like maybe as a supplement, but not as like the core element of like 34 chapters and then take a test on him. Oh my gosh, my mind just thinking about it was like hurting." So, I understand some people though that's how they learn best. Isn't that crazy? like how I'm so extreme on this side whereas you got other people learn this other way. So I'm I'm sitting down. I'm taking the time with the help of Chad GBT. I'm I basically wrote as much as I could and then I asked Chad GBT, hey, what am I missing from this potentially? And it gave me so many other ideas for I was like, "Oh yeah, of course." You know, if you're going to send out mailers, like how can you automate that inside of a system? Like that's something I talk about already. um you know and so just like reminding you and so I'm being very careful not to let Chad GPT write the book for me because uh we all know and hear general information and it doesn't really help us at all.
 

00:08:39

 
Mighty Mike Reid: So this is going to be very point to the point and teaching a certain principle that you can implement in your business that will give you immediate results if you do what you're supposed to do. By the way, here on Google, we can do the little hearts. Look, there you go. That one is for Edge. We got Edge over here. See, it has little emojis over here. If you really like what I'm saying and you're like, "Wow, man, that's so cool." You can actually hit these little emojis. See them? You could also do if somebody says something sad, you could be like sad. Hey, hey, why did that one pop? What was that? Oh, maybe because I did a bunch of them. I don't know. Anyways, it's pretty neat. Um, yeah, see that one popped. That's crazy. I did I do that?
 

00:09:29

 
Mighty Mike Reid: I don't know. Somebody else did that probably. So, anyway, uh, we could get into some stuff. There's a bunch of different things we can talk about, but um, first I would like to introduce everyone to Miss Netty. Netti is the newest member of Team Mighty.
Neddy Support: Oh, hi. Hi guys.
Mighty Mike Reid: Yes. Yes. Netty is learning from Mark. Mark, what are you teaching Netty?
Mark Success Team: Oh yeah. Hi Netty. Welcome to the team.
Neddy Support: Thank
Mark Success Team: So
Neddy Support: you.
Mark Success Team: right now um uh I was teaching um Netty about uh some of the u marketing stuff that we have. So for now what I'm teaching her is the email marketing and some of the snippets that we have. So well my day automation is um exclusively for the MPS members that we have. So they can access this and first thing that you need to do is you need to set up your email first guys.
 

00:10:28

 
Mark Success Team: So, um, by setting up that email, you can ask us to help you out and maybe, um, book a scheduled meeting with with me and I'll help you set up your domain that you can you want to use. So, going back, so in email marketing, we have some templates that you could use here for free. So, for uh, sending email campaigns as well. So if you go to the in Matty automation go to the marketing tab which is on the left side in the in the middle uh you'll see here the campaigns the templates and the statistics. So for the templates um you can well we have some examples here already but I'll let you uh um we'll just create a new one for you guys so you can
Mighty Mike Reid: Oh,
Mark Success Team: see
Mighty Mike Reid: Mark.
Mark Success Team: step by step. Oh
Mighty Mike Reid: Mark.
Mark Success Team: yeah.
Mighty Mike Reid: Mark. Well, so a couple things. Yes, we do. I do want you to uh help people know about sending out the emails, but first I just wanted people to know that Netty is our first
 

00:11:30

 
Neddy Support: intern.
Mighty Mike Reid: of many interns. Can you hear me? You hear me?
Mark Success Team: Yeah.
Neddy Support: Yes.
Mighty Mike Reid: Okay. Okay. Uh, she's the first of many interns, we're calling it interns, who's willing to come in here. I'm paying her to learn how to do this stuff before I place her with you. Okay. If
Mark Success Team: Yeah.
Mighty Mike Reid: somebody here is watching and they're like, "Oh, wow. She's like learning and this is somebody I want to actually put onto my team, you can actually hire them through Mighty Virtual, and we will actually uh uh support you and support this uh support Netty." And so I I was thinking like, you know, I could actually get somebody where they already know and you don't have to really pay for their training, their twoe training. And so this is going to be cool to see how it develops. Uh Netti learning from Mark, learning all the different things.
 

00:12:14

 
Mighty Mike Reid: And worst case scenario, I have two awesome, you know, people handling all the mighty automation stuff. So it's kind of a no-brainer. So, but if somebody does want to hire Netty out, that's the goal is we want to place her with a good uh process serving company that needs their marketing help as well as proofs of service. She next week she's going to be learning from Edge all about serve manager and um different uh ways of completing proofs in different states and how to answer calls and how to make calls, right, to be able to get new customers, which is pretty cool. So, all right. Well, let's uh let's kind of go around. What do we have that we want to discuss today? Appreciate it, Mark. Thank you, sir. Um, what do we have that we want to discuss today in today's mastermind? Does anybody have anything they want to put in the chat or do a little raise your hand feature?
 

00:13:07

 
Mighty Mike Reid: It actually makes a noise. Did you guys hear the noise? That's pretty cool. It's almost like somebody going, I have something. I like it. That's pretty neat. Let's see. Somebody wants
Shawn Griffin: Natasha
Mighty Mike Reid: to join.
Shawn Griffin: said she had something to say.
Edj Support Team: It
Mighty Mike Reid: Yeah,
Edj Support Team: goes
Mighty Mike Reid: go
Edj Support Team: like
Mighty Mike Reid: for
Edj Support Team: this.
Mighty Mike Reid: Hey. Hey, go for it. Natasha, can you unmute? There we go.
Natasha McDaniel: Hi, my name is Natasha McDaniel and I am the owner of Integrity Discovery Solutions Group out of the state of Indiana. My question is I have been doing this oh I don't know um my original business plan was I was litigation support obviously that is a feast and famine type of business you're in there we did everything from um the paper discovery all the way to the forensics discovery all the way up to and including serving their legal documents and then helping them with their court cases.
 

00:14:13

 
Natasha McDaniel: So um obviously when a case is over our job was over. So I reached out to one of the local guys here who was doing process service for ever and ever. I have uh recently taken over his his part of the business. He has decided to walk away. He's burnt out. Um and he was gracious enough because I was under his wing for so many years um and working with him for so many years. He just said it's yours. I'm done. So
Mighty Mike Reid: Oh,
Natasha McDaniel: I'm one of the lucky ones. I am I have to say I am one of the lucky ones who fell into this business um already with clients because of who I came into the business with. Um my question is here in the state of Indiana, I don't know if you have this trouble in other states, unless an attorney is in a bind, they're not using this. They have either their parillegals do it or um they obviously have the sheriff. sheriff's is cheaper than what we are in our state.
 

00:15:14

 
Natasha McDaniel: So my question is how do I approach something like that when working in this industry and wanting to build the process service part of the business? Um, I've been trying to build it and reaching out to some of the attorneys I have personally worked with and they're the ones who are saying, "Look, we have our parallegals do it. You know, we can bill our parallegal out for this and we and that's justifiable to an insurance company or to their client. How do we get that change of mentality here in the state of Indiana? I guess
Mighty Mike Reid: I love it.
Natasha McDaniel: I love it.
Mighty Mike Reid: We have some We have a hand raise. Uh let's see. Yes, Gail has something on this. Go for it, Gail. What does open Q mean? Oh, like a bunch of hands could be raised at the same time. That's actually pretty cool. So, Gail, I'm going to hit lower hand and then I think uh Hey, Charles was trying to come in and then you got to unmute, sweetheart.
 

00:16:22

 
Gail Kagan - Asubpoena (Asubpoena): Yeah. Can you hear me now?
Mighty Mike Reid: Oh, yes.
Gail Kagan - Asubpoena (Asubpoena): Yeah. Okay. I had to unmute on the bottom. I was trying to unmute on the top. Hi. It's nice to meet you guys. Uh Natasha. So, my take on this is that you have to establish yourself as the expert. Yeah. Sheriff sir a sheriff can do it, but will he do what a private process server will do, which means will he go at 8:00 in the morning? Will he go at 9:00 at night? Will he go at 7:00 in the afternoon? You know, you have to show them that you're giving them more value than a than a sheriff or a parallegal will do because you have the expertise. You know how to get your guy.
 

00:16:57

 
Gail Kagan - Asubpoena (Asubpoena): You know what you need, the effort you need to get somebody served and served properly. You need to be the expert not only in how to serve process, but also in your process serving laws. Like for instance, in New York, if I see the person, he served. If I speak to him through the door and he identifies himself, he served. This is based on case law in New York City. If he has a department of motor vehicle um address, if his department of motor vehicle license is at a specific address, I can serve that address whether or not the guy lives there or not because case law says that if he hasn't changed his his license within the 10 days that he's given, that's a valid address. So those are the things you have to show your clients that you know that a parallegal won't know or that a sheriff won't do. So it's all about establishing your your your expertise and then getting that out there and marketing that.
 

00:17:53

 
Gail Kagan - Asubpoena (Asubpoena): That's what I you know that's my suggestion. Okay.
Mighty Mike Reid: That's That's really good, Gail. Good.
Natasha McDaniel: Thank
Mighty Mike Reid: Nice.
Natasha McDaniel: you.
Gail Kagan - Asubpoena (Asubpoena): Okay.
Mighty Mike Reid: Natasha, you had some something to say?
Natasha McDaniel: No, I was just thanking Gail for her input.
Mighty Mike Reid: Yeah, you you um Gail's been in the business a
Gail Kagan - Asubpoena (Asubpoena): You
Mighty Mike Reid: long
Gail Kagan - Asubpoena (Asubpoena): want
Mighty Mike Reid: time and much longer than me. And uh that's why I love that. That's why I love this mastermind principle. Uh I could I won't echo what she said. I'll just say that she's absolutely right. You can like for one example is that a sheriff uh won't I'm not telling you to do this, but this is you know there's a lot of things you'll do that a sheriff won't do. You know, I when I first started, I would jump fences.
 

00:18:38

 
Mighty Mike Reid: I wouldn't recommend it now, but I would jump fences. I would I would drive my car around a gate to go down a driveway if I could. Like whatever I could do to get it served, I would do, whereas a sheriff won't do. So, you got to decide what you're willing to do legally, um, ethically, and, uh, you'll be surprised at the huge list of things that now the problem is is getting them to actually hire you, right? So, um, so sometimes that means just doing work, um, and staying in front of them and building a friendship. So, so they, you know, because they won't do business with you if they don't know, like, and trust you. That's the marketing principle, trust. And, uh, as I've been sitting down writing my book, u, I've been, I've been coming back to this whole idea that a lot of my success comes from trust. You build friendships with them. And you know what's funny, Natasha, is you you what you said.
 

00:19:40

 
Mighty Mike Reid: Um I've had that feeling many times because I remember after my second year in business, I I um third year, I think it was at the end of the third year, um the person who sent me most of my affiliate work died of cancer. And all of the attorneys in town knew I was her server. like Mike's her servant, Mike's, you know, I'm out there serving another attorney on her behalf, stuff like that, right? And so, but I got so many clients when she passed that she basically gave me her business and made me the power of attorney to help her deal with her estate. And she was owed over $100,000 from other affiliate companies that you have heard of in California. And uh and that taught me right away. It's like, okay, I'm getting paid up front from now on. I started I I started I had my website already. I started doing an online order form and everyone had to use it. I don't care who you are, you have to use it.
 

00:20:39

 
Mighty Mike Reid: And that's when I lost a lot of affiliates. But so Natasha, right now, are you primarily getting attorney clients? Is that what you're saying?
Natasha McDaniel: Yes. So, I primarily have um the clients that the person that was involved with this, their clients, and then I have picked up a few um different affiliates that have gotten to know me through him obviously. Um he before he left, he kind of sent out a blanket email saying, "Hey, this is who you need to go to. You know, she's she's good. She'll walk around a no trespassing sign, a beware of dog sign. She has dog treats. She's done all the tricks. Um, so he did a lot for it. Um, and then, uh, but like I said, I am wanting to grow the business. Um, because I know this industry. I know the legal industry at least. I've been doing this kind of business since I was 21 and I'm now 57. So, I do know about the document scanning side, which is where I started.
 

00:21:40

 
Natasha McDaniel: And that's feast or famine. When they have a case, you're on. when you don't have a case, you got a team not doing anything. Um, and my team is very uh versatile and I do try to put them into different areas. Um, the process of service kind of scares them a little bit because I've had the guns pulled on me. I've had the baseball bats come at me. I've had the police called
Mighty Mike Reid: Mhm.
Natasha McDaniel: on me. Um, I've been escorted by the police. Um, I've been flashed by several different men. Um, just a lot of things and it scares them a little bit. So, it's myself and maybe two others that I can if I'm in a buy, they'll help me out. So, I'm also looking at, you know, going in a different direction on staffing as well. Uh, people that are not afraid of there might be a little bit of a conflict or you might get flashed by somebody, man or female. Um, actually I had a man that went to one and the woman thought she'd get out of by flashing and he was like, "Oh my no, here's your papers."
 

00:22:42

 
Natasha McDaniel: And and he left. But he called me immediately and told me what happened. Um, I do wear body cams and I do ask my my team to wear body cams for protection. Um, especially after the guns were pulled on me, that's when uh the actual the sheriff um when he talked to me, he was like, "Look, you need to protect yourself. You need to get a body cam. if you're going
Mighty Mike Reid: Yeah,
Natasha McDaniel: to do this, get a body cam. Um, so
Mighty Mike Reid: good.
Natasha McDaniel: yeah, I want to I've been listening to some of your pre-recordings and looking at how to find more um ways of getting attorneys and searching and I am reaching out to some of them. Um, and I also have my uh I call her my girl Friday. She comes in and she helps out a little bit with researching and helping us find the numbers that we need to so that I can call because I want it to be me that calls because I want to be able to be the one with the face since it is the the company and I'm hands-on in every aspect of the business from the lit support to the scanning side to the process service side.
 

00:23:43

 
Mighty Mike Reid: Natasha, I don't know. I don't know how to say this or it or how it will come across, but like you have a voice. I could hear your in your voice and your tone that you would do really well doing the be the backup script, right? You know, having like the the confidence that I've been in this business for a while in in some fashion, right? And to be able to call and to say, you know, I I see you already got you probably already have a process server, but I'm curious if I could send over my rate sheet just in case you all need a backup with your voice like and the way that you say it and the delivery that you do. I have no doubt that you'll if you do just like five or six a day that you'll get people that will start calling you back because a lot of people get nervous on the phone. But if you actually
Natasha McDaniel: That's
Mighty Mike Reid: just take what I'm telling you and do that to start the conversation and then just see where it goes, you might be surprised.
 

00:24:38

 
Mighty Mike Reid: Like if you watch the replays of the the the challenge, I actually go through in the challenge and you actually hear them go like, "Well, the manager who hires them is right here. Can I you want to talk to him?" And I'm like, "Yeah, sure." And then but and then here I am on the phone for 15 minutes recorded live like of of him telling me all the reasons why his current server sucks, right? giving me all these pain points of why, you know, if you get it served, why does it take two weeks to get a proof? It's such an educational call. Like, I need to just pull it up one day and we all just listen to it and stop and talk about it because he says that he talks about the proof. He talks about if I send you five jobs, why why do I uh get a bill for them before I get the proof? like you know if you say you're going to invoice me after you serve it why am I getting a bill for like communication is so important in business and so the challenge that you're dealing with is a challenge we all deal with is like you know whether it's competition or the sheriff you know in some areas the sheriff like in Florida uh some areas of Florida there's just you just can't serve the sheriff says no servers
 

00:25:51

 
Mighty Mike Reid: there are no private servers in the in certain districts and in some areas that's All that's all you have. So G, you had something.
Gail Kagan - Asubpoena (Asubpoena): The only thing else I can suggest is you can, you know, concentrate on getting served, you until you build up your attorney business, you can concentrate on getting other process service in other states to send you work. You know, get yourself out
Mighty Mike Reid: Yeah.
Gail Kagan - Asubpoena (Asubpoena): there, you know, uh NAPS, you know, go through the NAPS uh website and, you know, just tell people you're out there, you know, that's the other thing. A lot of my cash flow comes from other process servings that process servers that give me business and it's
Mighty Mike Reid: Yeah.
Gail Kagan - Asubpoena (Asubpoena): and as Mike says, you have a great voice. you can um you can convince people just by what you're saying that you are an expert in this field and that you are trustworthy and that's another area to develop you know and it'll give you cash flow and then your attorneys give you the the profit you know it'll give you cash flow will give you some some income but the attorneys then will give you the profit over that so
 

00:26:50

 
Mighty Mike Reid: I
Gail Kagan - Asubpoena (Asubpoena): you
Mighty Mike Reid: love
Gail Kagan - Asubpoena (Asubpoena): could have
Mighty Mike Reid: that.
Gail Kagan - Asubpoena (Asubpoena): like
Mighty Mike Reid: Yeah.
Gail Kagan - Asubpoena (Asubpoena): a future business
Mighty Mike Reid: Like you're on your way, you This is the best way I've I've heard it explained is like you're already on your way across town and you're getting paid to serve, you know, five or six people across town. Collect, whether it's a collection client that you're giving a discount to or it's an affiliate client, it's kind of the same, right? You're going across town and then you're you're making okay money, but then you get someone that calls you that day and they're willing to pay for a same day and they're willing to pay
Natasha McDaniel: Right.
Mighty Mike Reid: $400 or $500 like and so that's your big win. That's your that's where you cash in kind of. And then and then what I always looked at it was was like that's what kept the lights on. That's what kept the servers wheels rolling so that hey, I know you're going to be up north anyway.
 

00:27:34

 
Mighty Mike Reid: I just sent you this job an hour north. I know you're going to be up there anyway. Can you go ahead and piggyback this one on? And then how much would you charge me? And then you know they're like, "Well, you already know I'm already going there." So, you know, and you know, and so, so as you build it out and you have these different guys, the other thing, too, is like hiring people who aren't in the industry. I know a lot of my colleagues hate me for saying that. They're like, you know, why you want to make competition for yourself? It's true. If you teach the local person how to serve, they are now your competitor. And eventually, they could they could take over, you know, the market share. Uh but if you find people who have more of um this this I could go deep on this but like the idea of the employee mindset versus the entrepreneur mindset.
 

00:28:21

 
Mighty Mike Reid: If you
Natasha McDaniel: Right.
Mighty Mike Reid: get somebody who has a C personality, a high I or a C on this on this disc scale, they're not someone who wants to have their own thing. They're someone who wants to be a part of something. And um and you can Google it, Chad GBT, you know about the I and and the C in the DISC profile. I'm
Natasha McDaniel: Right.
Mighty Mike Reid: a D. I'm a D, right? Like I'm I'm a driver. I'm somebody who wants to see things done. I want
Natasha McDaniel: Yep.
Mighty Mike Reid: to do it myself. Like websites and everything. I needed to know how it worked. Like why are you charging me this money? Is it worth it? Are you like tell me why? And so when I learned how to do it, I was like, "Oh, that's why they charge so much because it took all that
Natasha McDaniel: Yeah,
 

00:29:04

 
Mighty Mike Reid: time to set
Natasha McDaniel: absolutely.
Mighty Mike Reid: up the SEO." Like it's not just woo woo money. It's really So yeah, I love all the a lot of great lot of great tips here. Gail, thank you so much. Appreciate you, Nicole.
Natasha McDaniel: Thank you.
Mighty Mike Reid: Welcome, Nicole Davis. It looks like this is working out. Everybody seems to have found their way found their way here. So cool, Natasha. Yeah, love it. Anytime we can talk about getting new customers and how to get in front of them and dealing with competitors, it gets me excited because that's that's really how you take over a market. The other thing is there's there's there's plenty of customers for everybody. That's the other thing that you got to remember is that you know the people who use the sheriff I'll give you this example and then we'll move on uh we'll move on to someone else's comment uh or question.
 

00:29:54

 
Mighty Mike Reid: uh when I was I think my fourth year uh with 123 legal support somebody and I was all over everyone knew me. I had all the attorneys sending me work. Uh word of mouth was just going so well. Blah blah blah, right? Great. It was a perfect scenario. Uh people other people heard private investigators, people who weren't really doing process serving. They're like, "Man, this guy is killing it." And they started coming in trying to take some of that process serving work. And one PI came in and basically copied my website like almost to the tea. Not not thumbs up. I meant thumbs down. There you go. Almost to a tea. He copied my website. He uh copied my rates. And when I mean copied my website, like literally the word for word and then with the rates and everything. And I was like, interesting.
 

00:30:46

 
Mighty Mike Reid: He's just going to come in like and I knew who he was too. He didn't serve papers before. He called us come in like but serve one like for the county and uh was and and and I was like, what am I supposed to do here? And I thought to myself, who pays me? Who are all the people who pay me $59 a month? And I had been researching the 8020 principle, which is something I'm putting in the book. Um, and this whole idea of what if I raised my prices, almost doubled my prices, what would happen to my business? And I around the same time I heard this article, and I'm not telling you guys to do this. It really is case by case, okay? Um, because this guy came in and he was spending all this money on ads. I was like, I can continue to charge I'm going to try to get to the point here, but just I'm charging, let's say, $59 per serve and I have these attorneys who are more than willing to pay up to $100.
 

00:31:47

 
Mighty Mike Reid: Like there was a study done a parillegals like, "How much you willing to pay?" And almost across the board, if it was an attorney client, they were like, "We're willing to pay anything. Anything less than 100, we really don't question it. Does that sound reasonable? Most attorneys are like, "Well, if it's over 100, that's when we're we start to question." And so, when I heard that, I'm like, "Yeah, that's kind of true. I don't never really have attorneys questioning if it's less than 100." And then I had all these other people that are that were getting like $40 serves, $35 serves, like affiliates. And I thought, let me try this. So, I raised my prices from $59 to $97 in a day, and I lost half of my customers, probably like 40% of the the the affiliates, the collection. The only person I didn't raise it on was the collection people and the child support agencies because they had a contract with them and they were sending me big checks every month, right?
 

00:32:43

 
Mighty Mike Reid: And so the main attorneys who were willing to pay 97, I couldn't charge him 97 and then charge this other guy 59. I couldn't do that, right? I couldn't do that on my website, charge 59 and then charge every this guy. He would see that and it would be unfair. So when I raised it to 97, I immediately was like the phone stopped ringing all the time. But yet my profit margins were higher than ever and my gas prices went down. Like I'm telling you, like it's not for everybody, but the 8020 principle is true. The paro principle, look it up. The idea that 80% of the of the money that you make comes from 20% of your clients. What Gail said is great, you know, get affiliates when you first get started. It's going to teach you about even later on, you know, because sometimes an affiliate relationship is not just to get the job. It's that you send them work, they send you work, and you make money when they send you work, and you, you know, it's a relationship.
 

00:33:44

 
Mighty Mike Reid: So, you don't have to go serve in this other area, but you could technically uh have a a presence there, okay? By having that affiliate relationship. So, it's not just about you getting work, it's about that affiliate relationship going back and forth. and you're able to serve your clients, your local clients at a higher level because they know that when you send something out, no matter where it is, it gets served. And I've experienced that with Mike and a few other people in San Diego, Robert Pambo, different people that um do this at a really high level. They might only charge each other$25 or $30 a serve um because that's what they pay the server, a little bit more than what they pay the server. And then that person's willing to give that reciprocal rate. So what I started doing when I did this is I said, you know, I'm not cutting out affiliates. I'm saying, what is your reciprocal rate? And so when they call me and they ask, and again, this is not for everybody.
 

00:34:40

 
Mighty Mike Reid: When you're first starting out, you should definitely just take whatever work you can get so you can learn learn this business. But once you get to a point where you've dominated your local market, this is this would be something to consider is like to say, "Hey, um, uh, let me charge a decent rate so that every time the wheels roll out from a website order or from an attorney order when attorneys go to visit my website, I want it to be congruent and then eventually raise my website pricing, which I did, to $147. If you look at my website now, right, Jessica? Oh, look at Jessica. She's got her background. Uh Jessica is my support, my uh my manager at 123. She's hand learning and handling all that stuff now. And look right there, it says a service of process now just $97. That's only given to attorneys. But if you go to my website, it says $147. So now it's congruent, right?
 

00:35:38

 
Mighty Mike Reid: They're like, "Whoa, I'm an attorney. I'm getting a special rate. I'm getting a special deal." Whereas if any random Joe comes to the to the website, they're paying $147. And here's the last point I'll make. Proayes almost never complain about the price. They either say, and and I'd love your guys' feedback on this, okay? They either say, uh, I have a fee waver. In which case, I tell them, I'm sorry, I'm not your guy. Go to the sheriff. Or they just pay it. That's those are the two that I have. I I really don't have in the middle. Uh Jessica, you got something?
Jessica Claycomb: Yeah, I had an experience the other day. I went to an Asian supermarket and I wanted to buy lemongrass for a recipe and there's no price on it. I was like, "Ah, this is probably going to be like six bucks. I don't know what it's going to be.
 

00:36:32

 
Jessica Claycomb: Sounds good. I'll pay it. I need it." Went to pay for it and it was 25. So, it's like when you are not in your own space where you're where, you know, you don't know what the price is going to be, you're just going to pay it. And if it's higher or lower, you just have no idea. So, I feel like I was like a prosay in a supermarket. I didn't know what was going on. And yeah, it's just kind
Shawn Griffin: Yeah.
Jessica Claycomb: of like you
Shawn Griffin: But
Jessica Claycomb: can charge.
Shawn Griffin: Jessica, but Jessica, if you went in with the mindset that it was going to cost 27 or 25 cents and it ended up costing $6, would you have flinched at that?
Jessica Claycomb: Yeah, I would, but I just had no idea. So, it didn't matter to me, you know? I had to get it I needed it done. So,
Mighty Mike Reid: Yeah, there's different ways to look at that, but the idea is is that prosays, they just have to get it served.
 

00:37:21

 
Mighty Mike Reid: Someone at the courthouse said you like right now I got off the phone with a with a mechanic. Interestingly enough, his name's mechanic Mike and uh he's uh fixing a transmission on a car for one of my friends who can't afford it. And so I I said I'll take care of it. Let's just get it down there and he'll fix it and then you can pay me as you when you get the money or whatever. And so we um so he calls me up and I have no idea how much it's going to cost but I know that it needs to be done. So, we send it to him, not really knowing. And my brother-in-law's like, "Is he gonna charge you an arm and a leg?" And I'm like, "Well, I've already promised him all my business on all this other stuff that I have." And I said, "So, this is the first opportunity he has to show me, right?" And so, that's another way to look at it, too, is, you know, on your website, you want to keep it somewhat competitive, too.
 

00:38:10

 
Mighty Mike Reid: It's like a professional competitive rate. If you went to my website, here's another way to look at this, too, now that we're talking about pricing. Okay? If if you you come to somebody's website and they're charging $28. Oh, I mean, I don't know. It's a great deal, but are they going to serve it? Are they even going to attempt it? I mean, if a prosay doesn't know any better, then maybe they're like, "Oh, sweet. $28." They're not going to care. Just like you said with the with the with the food stuff, you know, they're not going to care. But people who are in the industry do, we look at that right away. or an attorney or a parillegal is going to look at that and go 28 bucks. Yeah. Like what? Like and then you or it's kind of the same thing when you get a reply from in an email and there's no signature.
 

00:39:02

 
Mighty Mike Reid: I know some of you guys are guilty of that. You got to have a signature line that shows your company who who you work for. Are you professional? If you guys are following the be the backup script uh be the backup uh training, I actually have a signature line in there you guys can steal. It even has like a confidentiality statement which you should have as a as a for insurance purposes. Some of you may I don't know if you guys have wondered but you know as you start getting contracts and some of you have contracts I know but you get contracts with these big uh outfits they want you to have insurance. They want you to have a disclaimer. They want you to have a lock box. So, just steal my stuff. Just steal everything. Like my website, the one thing I would say is like on my website is don't don't go word for word because it'll hurt you.
 

00:39:47

 
Mighty Mike Reid: It'll hurt your SEO. Um, we don't have Mary on today. Uh, Jessica knows too. Like, you can't have duplicate stuff on your on it'll it'll Google will know and it'll go, "Hey, you you're copyrightiting this guy and he came before you, so he wins." That's how it works. So, and it will dock your website, too. Good stuff, guys. These are some great topics. What other things you guys want to talk about? Getting new customers is is always good when you could get me ranting and raving on that. What else we got?
Jessica Claycomb: Are you going to get back to the contract stuff?
Mighty Mike Reid: Yes. Yes, we could talk about that. Absolutely. I just want to make in the beginning opportunity for anybody to have anyone who has any questions, you know, because I can sometimes take over the whole meeting talking about mighty automation. I try not to do that.
 

00:40:45

 
Mighty Mike Reid: Yeah, contracts are great. Quite definitely do that. Gail, you had some
Gail Kagan - Asubpoena (Asubpoena): Yeah, just a quick question and maybe it's something we need to talk about privately, but how do you raise your um the value of your website? My website's doing okay locally, but it doesn't get hits, you know, I don't think it it comes up as well, you know, in other markets other than my specific town. It's not I don't even know if it's great in my county. So, I I need to figure out a way to get that going. I love the website. It's It's a It's a mighty It's a mighty website, but
Mighty Mike Reid: Oh, did you you signed up with our website?
Gail Kagan - Asubpoena (Asubpoena): Yeah. Yeah. You did my website. you refreshed it for me because I had a a serve
Mighty Mike Reid: Okay.
 

00:41:32

 
Gail Kagan - Asubpoena (Asubpoena): now website and they wanted to turn it to one page and I didn't want to go to one page. So I came back to you guys and you refreshed it made the I I was always red and and gray and stuff and I figured, you know, my whole point of being in this business is to uh be the place where attorneys don't have to think about it. It's stress free, you know,
Mighty Mike Reid: Yeah.
Gail Kagan - Asubpoena (Asubpoena): relax, you know, that kind of thing. So I made it in shades of blues and taes to make it a little softer, a little bit more zen-like.
Mighty Mike Reid: Yeah.
Gail Kagan - Asubpoena (Asubpoena): But um you know I've been it's I've had the website since and the domain name since 2014. So I've got the age of it but I don't know how to get the SEO higher you know.
Mighty Mike Reid: Yeah. Yeah. Yeah. So, so there's there's a huge huge conversation around SEO that we could go on for a while, but I'll give you a couple basics.
 

00:42:19

 
Mighty Mike Reid: Okay.
Gail Kagan - Asubpoena (Asubpoena): Yeah.
Mighty Mike Reid: One is that um if somebody searches for process server in your county,
Gail Kagan - Asubpoena (Asubpoena): Mhm.
Mighty Mike Reid: there should be a page that says at the top process server in your county and then there's a bunch of reasons why below that are that are similar searches. So for example, Google, you can't just hack Google and say, "Hey, here's a page my county with what I do." and then and then put a bunch of just
Gail Kagan - Asubpoena (Asubpoena): Mhm.
Mighty Mike Reid: copy that same phrase and put it below. What's funny is that used to be how it was. Google's algorithms have constantly gotten better to help with search. But before what they would do is they would literally take as many backlinks as they could. That was a thing for a while. Um on page SEO, which is what I'm talking about right now, is like creating a page that actually has text that Google can search and index.
 

00:43:13

 
Mighty Mike Reid: So Google will search through the text and then it will uh decide if that is a page that should be ranked on based on what the person searched the boolean search. Right? So um so to answer your questions like creating blog posts that are specific to your local area and what
Gail Kagan - Asubpoena (Asubpoena): Okay.
Mighty Mike Reid: you do and the nuances around what you do it has to be uh uh um original like you don't want to copy and paste from somebody else. And then ideally what you do is you link to another website that talks about this maybe a government website or
Gail Kagan - Asubpoena (Asubpoena): Okay.
Mighty Mike Reid: which is with what we do is actually pretty common, right? linking to another website that or maybe civil codes or um maybe there's a new city ordinance and you want to talk about process survey process servers now having to make sure they don't uh we've always had to worry about not blocking driveways but now there's a city ordinance for not parking so many feet from the curb or whatever you see what I'm saying
 

00:44:13

 
Gail Kagan - Asubpoena (Asubpoena): Yeah.
Mighty Mike Reid: it sounds silly but something as nuanced as that could be an article that you create that goes on your website that now now ranks on Google for that county.
Gail Kagan - Asubpoena (Asubpoena): That makes sense. You know what's weird? Um I just heard from from one of my friends. Um the city of New York is now searching websites and if you're not a licensed process serving agency and you advertise that you serve in the city of New York, they're fining you $500 a day.
Mighty Mike Reid: Wow.
Gail Kagan - Asubpoena (Asubpoena): Yeah.
Mighty Mike Reid: I
Gail Kagan - Asubpoena (Asubpoena): And
Mighty Mike Reid: wonder
Gail Kagan - Asubpoena (Asubpoena): he's he's
Mighty Mike Reid: I
Gail Kagan - Asubpoena (Asubpoena): got
Mighty Mike Reid: wonder
Gail Kagan - Asubpoena (Asubpoena): a price list saying he's serving the city of New York. And even though he contracts that work out, they're giving him a hard time. Or it could be Florida papers or, you know, federal papers which they're not
 

00:44:54

 
Mighty Mike Reid: What?
Gail Kagan - Asubpoena (Asubpoena): allowed. Yeah. So it's scary.
Mighty Mike Reid: Yeah, California is fighting a bill right now to keep registration um someone assemblymen I think uh started a bill for making sure that registered process servers had to be registered in their local area and could not serve outside that area.
Gail Kagan - Asubpoena (Asubpoena): Wow.
Mighty Mike Reid: So, it's kind of it's kind of interesting.
Gail Kagan - Asubpoena (Asubpoena): Wow.
Mighty Mike Reid: Um yeah.
Gail Kagan - Asubpoena (Asubpoena): So, we have to watch the federal regulations when we put things up. Just an aside,
Mighty Mike Reid: Yeah.
Gail Kagan - Asubpoena (Asubpoena): guys.
Shawn Griffin: Is
Mighty Mike Reid: Yeah.
Shawn Griffin: that something that NAPS would uh step in if
Mighty Mike Reid: Oh,
Shawn Griffin: there
Mighty Mike Reid: yeah.
Shawn Griffin: was
Mighty Mike Reid: Well, I don't know about Ga for Gail's deal. It's like uh if it's not a law that's like fighting against process serving in general, then maybe not.
 

00:45:35

 
Mighty Mike Reid: But but uh but getting a fine for having a website, I wonder how they enforce that. First of all, first of all, we build websites and we put at the bottom, you know, mighty website builder. If somebody wanted to know who or how to sue you, I'm going to say take a hike. You know, even with a subpoena, I'm going to go I'm going to give them some, you know, I'm going to give them a list of uh something that's not going to help them. So,
Gail Kagan - Asubpoena (Asubpoena): It's
Mighty Mike Reid: um
Gail Kagan - Asubpoena (Asubpoena): just the city of New York is a little crazy when it comes to process service and u the department of consumer consumer and workers, whatever it is, the DCWP is it's a finding agency. And even though California wants to copy what's going on in New York, basically where there it's a finding agency and if you make a minor error on an affidavit, they'll find you for $750 each error. Each time that error is repeated, so if you did it on three affidavit, you had three defends, you made the same error on three things, there goes, you know, 15 21 something$100, $2,200.
 

00:46:35

 
Gail Kagan - Asubpoena (Asubpoena): Um, so they're they're local. They're just crazy. And
Mighty Mike Reid: How is the how is the errors and omissions insurance coming into play with that? Are they
Gail Kagan - Asubpoena (Asubpoena): it
Mighty Mike Reid: now
Gail Kagan - Asubpoena (Asubpoena): doesn't at all. They won't they won't um
Mighty Mike Reid: they don't cover
Gail Kagan - Asubpoena (Asubpoena): they
Mighty Mike Reid: it?
Gail Kagan - Asubpoena (Asubpoena): won't support us. Nope.
Mighty Mike Reid: Wow, that's crazy.
Gail Kagan - Asubpoena (Asubpoena): It's insane.
Mighty Mike Reid: I mean, that's essentially what it is is an error. Arizona missions insurance is supposed to cover
Gail Kagan - Asubpoena (Asubpoena): Right.
Mighty Mike Reid: that type of stuff for process servers. Yeah.
Gail Kagan - Asubpoena (Asubpoena): This is
Mighty Mike Reid: Or
Gail Kagan - Asubpoena (Asubpoena): the
Mighty Mike Reid: you
Gail Kagan - Asubpoena (Asubpoena): this website business the first time I've heard of it. And of course, I'm the legislative chair of NIpsa, so you know, these things come across my desk, but it's really weird.
 

00:47:07

 
Gail Kagan - Asubpoena (Asubpoena): It's really it's scary that they're looking into things that are going on online. So, yeah. Anyhow, sorry, diversing. Um,
Mighty Mike Reid: No,
Gail Kagan - Asubpoena (Asubpoena): thanks.
Mighty Mike Reid: no, no. I uh
Gail Kagan - Asubpoena (Asubpoena): And
Mighty Mike Reid: this is
Gail Kagan - Asubpoena (Asubpoena): I'm going to come back to you on that. Maybe personally, Mike, you know, maybe
Mighty Mike Reid: Yeah. Let's get together. So, so if you actually go to mightyautomation.com. So, so a couple uh actually good housekeeping thing for everybody to know is that Desi uh launches our websites and then she hands it over to us with Mighty Automation. You know, her and I have that business together where she'll build the website. I will go in do the SEO on the back end so it so it ranks locally for you. And then after that, it's up to you to like do blog posts and
 

00:47:48

 
Gail Kagan - Asubpoena (Asubpoena): Cool.
Mighty Mike Reid: create content and do this stuff. And then we'll go back in every once in a while and and use the AI. You can also do it as well and you can uh optimize the uh the onpage SEO and the backend meta SEO using the AI tool that we have in there. But Desi's done after she builds pretty much you could tell her, hey, add a page, add this, take that away. She's there for that. But we will help you with proactively like what you're talking about, Gail.
Gail Kagan - Asubpoena (Asubpoena): Yeah.
Mighty Mike Reid: this team I've hired here specifically to do that to help with the automation marketing. That's what Mighty Automation is. So, you got Mighty Website Builder that builds a website with Desi and then you have Mighty Automation which helps you automate and create your blog posts and create your content online and stuff.
Gail Kagan - Asubpoena (Asubpoena): Yeah,
Mighty Mike Reid: So,
Gail Kagan - Asubpoena (Asubpoena): I was talking about to edge and and I think Mark last week to get that started.
 

00:48:39

 
Gail Kagan - Asubpoena (Asubpoena): I want to get my um my blogs starting to post automatically if I can or schedule them or something, you know.
Mighty Mike Reid: yeah. schedule them out and then create images that relate to them and put it on social media. Schedule out the social media posts as well. And uh you know they're they're all kind of learning it new as well. So uh you know if you schedule another one Mark can make sure that I'm on there with you too. Uh I don't come to all of them because a lot of it's just hey let's set up your DNS records or you know if you have some records you need to set up it's going to take a little bit. I
Gail Kagan - Asubpoena (Asubpoena): What's
Mighty Mike Reid: don't
Gail Kagan - Asubpoena (Asubpoena): that?
Mighty Mike Reid: need to be there for that. But if you but if you need me to come and like um I love I love to come and see how it's working and make sure that everything's going well for you because I love content and SEO.
 

00:49:21

 
Mighty Mike Reid: That's my that's actually been my only focus with the directory. You know,
Gail Kagan - Asubpoena (Asubpoena): I'm
Mighty Mike Reid: you got
Gail Kagan - Asubpoena (Asubpoena): having
Mighty Mike Reid: to
Gail Kagan - Asubpoena (Asubpoena): fun with AI because it's you get an idea and and AI can help you formulate it out.
Mighty Mike Reid: Oh,
Gail Kagan - Asubpoena (Asubpoena): Um,
Mighty Mike Reid: yeah.
Gail Kagan - Asubpoena (Asubpoena): and I'm getting they'll, you know, without paying too much money, you can get AI to make a cartoon for you. So, I have like Santa Claus serving process and I had a Valentine's Day with process ser. I mean, it's been really cool to make these funky little uh posts for
Mighty Mike Reid: That's
Gail Kagan - Asubpoena (Asubpoena): social
Mighty Mike Reid: funny.
Gail Kagan - Asubpoena (Asubpoena): media, but I haven't put them on my website yet. I I don't
Mighty Mike Reid: Yeah,
Gail Kagan - Asubpoena (Asubpoena): know.
Mighty Mike Reid: there's so many things you can do.
 

00:49:56

 
Mighty Mike Reid: But I will tell you that uh with this bookw writing process uh for those that are interested and want to be a part of it, I'm going to I have a new course that I'm building as I'm doing it. And I remember I'm almost like taking notes inside of school. It's it's not live yet for you guys, but um here at the end of this week um maybe sometime next week, maybe Tuesday, actually. I already said Tuesday. I'm I'm going to launch it Tuesday. So you guys will be able to go in there and and read the book or even just skim through it, tell me what you want, what you think I should change and stuff. But most importantly for you, what I want to do, and this is actually pretty exciting, like to think how easy it is now to actually make a book, okay, with the help of Chad GBT, with the help of the process. I'll just tell you really quick, uh, a couple things to get your gears turning.
 

00:50:49

 
Mighty Mike Reid: One is when you hand business cards to people and you go out and you hand business cards to people, they look at the card, they hear what you have to say, they think whatever, right? But the idea that you could hand them a book after it's already a bestseller on Amazon, the idea
Gail Kagan - Asubpoena (Asubpoena): Mhm.
Mighty Mike Reid: that you can hand them a book and have the little thing on there once you print it saying bestseller. Okay. And so, a couple things I'm going to go over with you right away because I I paid $10,000 to be a part of a it was actually like 12,000 to be a part of a bookw writing mastermind a long time ago. And
Gail Kagan - Asubpoena (Asubpoena): Wait.
Mighty Mike Reid: uh I didn't even know I was paying the monthly fee on it for two years. And then Desi went through and helped me under and I was like, "What is this for?" Uh it's called um self-publishingchool.com.
 

00:51:35

 
Mighty Mike Reid: That's what it's called. Don't sign up for it. I'm going to teach you everything I learned in there. Okay. Uh, okay. So, it's it just real quick, not right now, but just real quick, you go through, you mind map your ideas. You ever heard of a mind map? There's a there's a mirror board or a cogle board, whatever you want. But the easiest way is just to take um I have them all over actually
Gail Kagan - Asubpoena (Asubpoena): I found
Mighty Mike Reid: is you take a piece of paper and you write a concept that you're going to write about. Start thinking of words and the first things that come to your mind, just write these words down and mind map this whole by the time you're done, you'll have this big board. You can even go to the dollar store, whatever it is, and get these like big construction paper and just write down everything about what what it is that you know about a certain topic.
 

00:52:20

 
Mighty Mike Reid: We're talking about single words, not necessarily paragraphs, just words. And then what you're going to do is you're going to take all the words and you're going to type them out in Chad GBT or whatever AI you want to use and say um you know list these words out and then what you're going to do is as you're going through you're going to say hey
Gail Kagan - Asubpoena (Asubpoena): What?
Mighty Mike Reid: as as potential titles and I'm going to show you screen share with you guys when when I do it when we launch the course and we start editing the book. So, what I want you to do if you're interested, not everyone's going to be interested, but those that are interested, start mind mapping. Start mind mapping the the the niches that you might be interested in writing a book about. And don't be so stuck on the idea that like, well, I don't want to do this one because I want you can write 10 books.
Gail Kagan - Asubpoena (Asubpoena): Yeah.
Mighty Mike Reid: You can write you can write as many books as you want because Amazon will publish them for almost nothing.
 

00:53:13

 
Mighty Mike Reid: And then you just keep doing them, keep writing them, keep writing them, and then before you know it, one's going to really pop off. And then
Gail Kagan - Asubpoena (Asubpoena): that
Mighty Mike Reid: that's going to be your bestseller. That's going to be the one you print. And the one you print is the one you give to people. Be like, "Oh yeah, yeah. I just want to give you a copy of my book. I just had some laying around, you know, whatever." But it's actually has like all your business information on it. It directs them inside the book to go to your website where you're going to add a little pixel to their browser. So, wherever they go online, they're going to see your retargeting ads. When you decide to do them, it doesn't have to be right away. When you decide to turn on retargeting ads, you're not paying for everybody in the world to see your ad, just the people you handed a book to.
 

00:53:55

 
Mighty Mike Reid: This
Gail Kagan - Asubpoena (Asubpoena): Wow.
Mighty Mike Reid: is the thing. This is the when once marketing once you figure out, it's actually pretty easy. There's just some nuances. Some It's my new favorite word, nuances.
Gail Kagan - Asubpoena (Asubpoena): Okay.
Mighty Mike Reid: you figure out there's some uh technicality to setting certain things up. It drives people crazy and it kind of steers them away from it. But that part, let me help you with that part. You just focus on the creativity part of it
Gail Kagan - Asubpoena (Asubpoena): Cool.
Mighty Mike Reid: and the rest of it will just shine. You'll just sh your your business will look like everyone who's going to be a part of this is going to be an author if they want to be for for free included you. You know, just help me. The main thing is I need reviews on my book which we will all give each other reviews as well on your book and buy the book for a dollar.
 

00:54:44

 
Mighty Mike Reid: It's kind of the commitment. That's really the only commitment that you make when you become a part of this uh launch team is that you're going to review my book and when we start all of you start writing your books, we're all 30 or 40 or however many of us there going to be will go and leave those initial reviews so that Amazon is like um wow this is a great book. let's share it out to anyone who searches in the legal field. You're going to get attorneys, you're going to get parallegals, you're going to get uh whoever you know, Amazon's smart, they have algorithms, too, right? And and Google indexes Amazon's content as well, so your book will show up. And last but not least on this topic before we go to the course type stuff, and then I want to talk a little bit about what Jessica was saying, a couple best lead sources because we're out of time. uh is is the idea that you're now an author.
 

00:55:39

 
Mighty Mike Reid: So when you want to uh when the news is looking to interview someone about a certain thing that happened, like if you're a PI or whatever your specialty is, skip tracing, um missing persons, divorce, you know, all these different things, right? Maybe it's just process serving. Like I said in in the well, you guys haven't seen the book yet, but I talk about in the I'm I'm writing in the book is like process serving. It's not just process serving. You don't want to just be process server specialty. Like h is it finding people like is it hard? You know, people that are hard to serve. You know, don't get stuck in the weeds with it. You really do want a niche that is not processed serving, right? Because if your niche is processed serving, you're too general. It's like saying, "I like Italian food. What would you like to order today, sir? Italian food.
 

00:56:31

 
Mighty Mike Reid: Okay. What? You go to Italian food store and you're like or Italian restaurant, Olive Garden. And you're like, I want Italian food. Well, you're at the wrong place, first of all. But no, if you want to call Olive Garden Italian food, you got to be specific. What do you want? Do you want the do you want the, you know, spaghetti? And you got to be specific. So processed serving and then what is that niche that you do? And it will separate you. Mike Kern, who is probably one of the biggest well-known process servers in in the country, in the industry, and and with attorneys, I guess, too. Um, that's not his niche. Does anybody know his niche? Not really. But the people who hire him know his niche. The people who have sent him work, the attorneys, they know his niche. It's outofstate deposition subpoenas.
 

00:57:22

 
Mighty Mike Reid: He will prepare. He specializes it. His whole team, they know they they will prepare the the subpoena for another state to have it served. And so people from California who have moved to other states, he's the one hiring them out in other states because he knows how to domesticate the subpoenas in all the other areas. So whatever your specialty is, and I don't he hasn't written a book. I I don't even know if there is a book on that, but write a book, become the specialist, and you can crush it. So cool. uh how to find collection agencies. Let's let's talk about this. We call them contract clients, but collection agencies
Gail Kagan - Asubpoena (Asubpoena): Let's
Mighty Mike Reid: are probably the main ones that you that this send work out all over. If you start at the top, go from the top down. Just list out anyone who offers credit. Chase, Wells Fargo, Bank of America, start listing them out and then start googling them.
 

00:58:18

 
Mighty Mike Reid: I'm
Gail Kagan - Asubpoena (Asubpoena): go.
Mighty Mike Reid: serious. put this on a Google sheet, list them out, and then start googling uh collection uh account for Bank of America or even use Chad GBT. This is what I did when I first started doing it. And what I found was they actually will have subsidiary companies that they still own that will hire out big firms and they require big insurance premiums. I tried to get one recently that ended up going to an Alphabet company and it would have been life-changing. I mean, I have a very good life. I've done really well with my businesses, but it would have doubled my income. It would have I mean, I would have been very busy. Would have hired a 100 VAS probably uh sending work out all over, right? Um but I didn't get it. And that's okay. This just directed me to start this community and do something a little bit different.
 

00:59:06

 
Mighty Mike Reid: But down from there, keep going down from there. So instead of getting the 10,000 jobs to send it out, you know, uh, per month to send out to like the western region, right, which is what I was going for, instead of getting that, how many what what else can you get? Go down from there. There are lots of local what they call credit bureaus or credit collection agencies locally that are that have to have things served. They have to. And
Gail Kagan - Asubpoena (Asubpoena): Where is
Mighty Mike Reid: what
Gail Kagan - Asubpoena (Asubpoena): it?
Mighty Mike Reid: they do is because they can't count on one or twzies because not everybody's going to pay. They literally will go after the f. So there's a couple different niches that are not the chases and the bank of Americas, okay? Is uh hospitals. Any hospitals that sell their debt to credit collection agencies are great local bulk companies because that what they do is they buy the debt for pennies on the dollar.
 

01:00:02

 
Mighty Mike Reid: they'll go and hire a collection agency that hires an attorney that will turn around and and have you serve, you know, thousands of people, uh, hundreds a month at least at least and then they will try to collect and they're probably only going to collect from like, you know, 10%. But that's still a lot out of 10 people that are each, you know, owing thousands of dollars in their medical bill, medical debt. And and hospitals are they do this routinely. They help people that don't have insurance. In certain states, it's required to help them whether they have insurance or not. And then they try to collect on the back end and they still only collect about 10%. And you're a part of that process. And so u once you become a this is this is an even bigger lesson of like if this was a a tr Oh, it's a it's a flow. It's more like a flow of water. If you get this flow of water happening and you can somehow become a part of that conveyor belt that where the water's coming down, you can just get yourself not yourself in there where there's already money happening.
 

01:01:09

 
Mighty Mike Reid: Flow water is probably not the best example like a conveyor belt or something like you're part of the cog in the wheel, right? That's what one of the ways they say it. If you can insert yourself in there, you can make money with real estate. Wholesale is an example. You find the property which which the investor is already trying to find. You find the property and then he can buy it. He's more than willing to pay you 105 or $10,000 to find the property because he's going to make a hundred. Okay? So, you become a cog in the wheel of that process of him flipping houses. So, for real for for uh process serving, how do we become that for the attorney? The attorney has to have it served. If they're hiring a parallegal to go serve all their stuff, maybe your local state, maybe they don't have laws in place to protect against that. Maybe you want to become a part of your association and create laws that make it where the pro the attorneys can't just hire parillegals.
 

01:02:07

 
Mighty Mike Reid: I don't know. For me, I don't like to go against the grain like that. I like to look and see where the money's already happening and go there, right? It's like if you want to sell something, find before you decide what to sell, see where there's a lot of buyers already with their hands out going, I have, you know, people who people who are like, you know, this is my this is my mechanic money, you know, people people who are like, you know, put pulling out the the Hundies, you know, and saying, "This is my mechanic. I want to go pay this guy. Um, saying, "Hey, here's this money. Go find me what I what I'm looking to do." Like, if it's a pro, if it's an attorney, they have cases. They get paid $5,000. Do you think they have a problem paying you a hundred bucks to serve it? They can't move forward with the case until it's served, right?
 

01:03:05

 
Mighty Mike Reid: So, I don't know. What What other ideas do you guys have? Um, okay. Colle, I could keep going on the uh bulk clients. There's a lot of them. A lot of different ones. Maybe we need to make a list. Mark, should we make a list and give it to only the Mighty Premium members? Pretty
Mark Success Team: Good
Mighty Mike Reid: much
Mark Success Team: idea.
Mighty Mike Reid: everybody comes as a Mighty Premium. I don't If somebody's not a Mighty Premium member, they're crazy. Mighty Premium, for those of you guys that don't know or you're watching the replay, is basically a statewide listing that actually I've decided I'm only offering until June 1st because uh I'll continue to offer statewide listings, but statewide listings are going up to 97. We're just going to jump from 57 to 97 for new people. And then anyone who has uh already has a statewide listing, of course, you get to keep it.
 

01:03:52

 
Mighty Mike Reid: Um, and then, um, county listings will be $27 if you just want a county, uh, listing, but Mighty Premium will come included, uh, with the, uh, statewide listing, which is $97. So, you guys that locked in the lower rates, you guys are you guys are going to be locked in for life, you know, for that at that rate. It'll never go up. But anyway, you get a statewide listing. You get access to mighty automation.com, which is our our tool that allows you to be able to automate your social media, automate your um your emails. Mark was going to give you guys a two-hour presentation. I stopped him, but um about how about how to manage your emails and send out email blasts. And uh he's learning all about it. That's what he does all day, just learning about Mighty Automation and how the tools work for you. And then after that, you get access to the the developer. My developer is putting together.
 

01:04:51

 
Mighty Mike Reid: Let me actually do um I'm kind of He's probably not screen sharing. He doesn't like to screen share too often. Let's see. Let's see my developer here. So, yeah, he's
Charles Proffitt: At
Mighty Mike Reid: not he Oh, yeah. He's got his huddle going here.
Charles Proffitt: least you got me at the top where I belong. That's all I got to say.
Mighty Mike Reid: That's what I'm saying. That's what's up, dude. What's up, Anous? Hey, I'm doing pretty good, buddy. Just uh just relaxing. You're over here building uh something awesome for us. Awesome. Awesome. I got my community. You want to say hi? Uh, you don't have to. Let's wait till it's more developed. But just I just wanted to check on you. Make sure make sure you're over there hustling for me. Making it look pretty.
 

01:06:25

 
Mighty Mike Reid: Okay. Okay. Perfect. Perfect. I'll be back to check in more. Appreciate it, Anoush. All right. So, you know, I don't know. I wasn't sure how that was going to go, but yeah, he um he's he's over there building and working and we're going back and forth in the app. I could screen share the actual app and show you guys. Um, let me actually see here. It's actually pretty neat. Let me just let me just do that real quick. So, the app that we're building out for right now, it's just going to be Here we go. Can you guys see my screen? Infinity mirror ignore. Can you guys see my screen? Okay.
Edj Support Team: Yes, mate.
Mighty Mike Reid: Okay. So, the idea here and it's very okay. It's very uh new, but you guys can come over here and go to app.mightyprocesserver.com.
 

01:07:26

 
Mighty Mike Reid: It's like a link. So, you want to make sure that you get the the right link and all of you are getting added to this whether you if you're mighty premium member. Um, but it's still in the testing phase, right? So, if if I search for a person here, right, we're still only getting um we're getting a list of just random people right now. But what what's going to happen in the future is you're going to be able to go into your portal. I don't know. I think I actually showed you guys this already, huh? Um you could see your jobs received. Anytime someone asks for a quote, it'll show up here. Any quotes that you've sent out. And we'll probably change some of the verbiage here, but I'd love to hear your guys' feedback. We actually have a chat specifically for this if you guys want to be a beta tester. Uh, everyone's welcome to go check it out, but specific beta te for beta testers.
 

01:08:19

 
Mighty Mike Reid: We're actually looking for um feedback on what to do next. And so like where do we want to where do we want to put our time? You know, server application screen. This one is wildly not okay. And then on the back end, we actually have the ability to to make updates for you and uh and see the different quote requests and be able to help make sure hold people accountable. A big part of this, in case you guys don't know, is that we ensure every job that comes through here. So, if somebody is a bad actor or a bad player, what we'll do is we'll end up removing them from the community, refunding the customer. And so you don't want to be a part of this if you're not someone who's going to uphold your your work. You know, of course, we're going to have like a a arbitration kind of like what Naps does, like an arbitration. Uh I'm not just going to delete somebody, right?
 

01:09:11

 
Mighty Mike Reid: Like we're a family. We're a community. And so, but I'll come to you and be like, "Hey, this is what the person's saying." The default response is a refund. First of all, I don't want to give a refund. Well, you know, you it's not that you just made the attempts. For example, I have had a business for a long time. I know process serving and what is reasonable, what is not. If I go and make the attempts and I do a declaration and I've gotten it back within a decent amount of time, that's your business. What how you want to do that, but it should be reasonable. And if in in a group of your peers look at it and go, "Dude, it took you two months to do a declaration, refund them." Right? If it takes you two months to do a declaration, but you did all the attempts within two weeks and you didn't respond to his emails, it's a refund.
 

01:09:59

 
Mighty Mike Reid: Do do you guys disagree? Let's let's let's let's rattle the hen house. I'm curious to know what you guys think. I got Sean and Charles here. You guys are ready. I'm You guys are queued up and ready to uh talk about this. I could
Shawn Griffin: Oh,
Mighty Mike Reid: tell.
Shawn Griffin: Charles can go
Charles Proffitt: I'm not I mean yeah I mean if it affects their case and I think so. Yeah. I mean you got to do what's right. So
Mighty Mike Reid: Yeah.
Charles Proffitt: I I drag my feet. I'm bad affidavit. It's probably my worst thing in getting you know affidavit back to people. It's one of my slow parts and it's mainly because of staffing. Um so if somebody complains, man, I reduce the rate or I'll refund them. I'm not going to have
Mighty Mike Reid: Something
Charles Proffitt: a
Mighty Mike Reid: be reasonable, right? Yeah.
Charles Proffitt: Yeah,
 

01:10:44

 
Mighty Mike Reid: Here's
Charles Proffitt: it's it's what I would want somebody to do for me. It's kind of the way I figured out.
Mighty Mike Reid: here's where I think I might run into the biggest problems with this um is the people who are brand new
Charles Proffitt: Yeah.
Mighty Mike Reid: because that that refund means they they are accounts negative. Beautiful.
Charles Proffitt: Yeah. And I I noticed you had somebody on the other day that was talking about that their their policy is no refunds. And it's uh to to me I would I'll give a I'll give money back quicker than I will anything else because in the grand scheme of things it's it's it's going to help you in the long run, you know. So so what? I lost $50 on a job. A lot of people just would rather be right, you know.
Mighty Mike Reid: Yeah.
Charles Proffitt: And
Mighty Mike Reid: Yeah.
Charles Proffitt: that and I've done it in the past when I was younger. I've argued with an attorney, but
 

01:11:33

 
Mighty Mike Reid: Yeah,
Charles Proffitt: now I kind of before I make a big argument with one attorney, I'll go in and I'll see how much he's given me this year.
Mighty Mike Reid: that's
Charles Proffitt: Yeah,
Mighty Mike Reid: actually a good
Charles Proffitt: I have a I have an API set up so I can um see how much the firm gives me for the year. So,
Mighty Mike Reid: Do
Charles Proffitt: I
Mighty Mike Reid: you
Charles Proffitt: had
Mighty Mike Reid: really
Charles Proffitt: my attorney that basically wrote back and told me I was being a pain in the ass and he was tired of me. And um I looked up to Saul and well, he's giving me 10 grand in four months. I'm gonna suck it up, you know. So,
Mighty Mike Reid: Yeah,
Charles Proffitt: I sucked it up. But, you
Mighty Mike Reid: that's
Charles Proffitt: know, two
Mighty Mike Reid: funny.
Charles Proffitt: years down the road when he switched to two grand over a year, then I bid back and told him I was going to sue him for my money, you know.
 

01:12:12

 
Mighty Mike Reid: Oh, yeah. Yeah. Yeah, that's actually really funny. That's the whole idea that hey this is this for I used to tell people that oh Gail you had
Gail Kagan - Asubpoena (Asubpoena): Yeah, just basically um it's hard it's hard when you're when you're running your own business to get everything done,
Charles Proffitt: Hello.
Gail Kagan - Asubpoena (Asubpoena): you know. So that's part of that it's a good reason why you should have a VA because they can follow you up, make sure that your affidavit are going out on time. And that seems to me one of the hardest things to the the places where we get caught up with affiliates. But the thing is remember to keep a disclaimer on your emails basically saying you can't serve everything. Sometimes you just can't serve a paper. You know, you give them three attempts, you give them five attempts, you give them whatever, but sometimes you can't serve a paper.
 

01:12:53

 
Gail Kagan - Asubpoena (Asubpoena): And so you want to have a disclaimer saying that you can't always serve a paper, you know, and that is not a reason for people to take your money away. Although, back to your point, it's easier to give a refund than to get into an argument.
Mighty Mike Reid: Mhm.
Gail Kagan - Asubpoena (Asubpoena): It just is, you know, and the only times
Mighty Mike Reid: Yeah.
Gail Kagan - Asubpoena (Asubpoena): I've had it is when people don't understand what the service is. So, I'm really clear about what I can and can't do and what a rush constitute and what a routine constitutes. You have to be real clear with your clients so they understand what what parameters you're both working on and then have a disclaimer about everything else. That's
Shawn Griffin: Yeah. And I think uh Gail, sorry, I didn't mean to cut you off.
Gail Kagan - Asubpoena (Asubpoena): no worries. Oh,
Shawn Griffin: I was just going to say, and this is where communication with the uh the client is a big is a big factor.
 

01:13:35

 
Gail Kagan - Asubpoena (Asubpoena): is that
Shawn Griffin: Um, if I mean you bust your ass and get the, you know, the serve done and you're kind of dragging your feet on the the paperwork side of things. Um, I mean, just shoot them an email and just say, "Hey, look, you know, uh, haven't forgotten. I'm getting to it." You know, and I know like Virginia Charles can, you know, attest to this. I think you have like 72 hours, right, to get those affidavit done. So, you really can't drag your feet on those.
Charles Proffitt: Yeah, the code I argue with attorneys sometimes. The code says you're supposed to return within 72 hours, but then there's another section of the code that says it doesn't affect your case if you don't get it bad done in 72 hours. So, it's it's a dumb law,
Shawn Griffin: Yeah, but you know, attorneys only read what they and only
Charles Proffitt: right?
Shawn Griffin: hear what they want to hear. So, I mean, the 72 hours is what sticks in their head.
 

01:14:16

 
Charles Proffitt: Yep.
Shawn Griffin: But, um, so, and then what I was going to say is, you know, just communication in all, you know, aspects of the business is is is key. But um just sending an email saying, "Hey, you know, I know I this affidavit, you know, I'm going to get to it on, you know, whatever Wednesday night, you know, but Jessica can tell you like I'm out here. I'm on a computer sometimes till like midnight, you know, sitting here doing affidavits and I'll make a comment on one of the school posts and then she'll like I guess see that I'm awake and then she'll like message me and stuff." But um yeah, I mean sometimes you just got to do what you got to do. I mean it's your business. I mean, you can't let it suffer. And if you're a small business like me, one bad review on Google, you know, can really hurt you. So, you don't want to do anything to piss somebody off. So, I mean, like Charles said, I mean, 50 bucks, just give it back to him or whatever.
 

01:15:01

 
Gail Kagan - Asubpoena (Asubpoena): Yeah, it
Mighty Mike Reid: Yeah,
Gail Kagan - Asubpoena (Asubpoena): last a bad Google review lasts forever.
Mighty Mike Reid: I've
Gail Kagan - Asubpoena (Asubpoena): Yeah.
Mighty Mike Reid: actually gotten a lot of I've actually gotten um at least three I can remember uh Google bad Google reviews removed just by calling the person
Gail Kagan - Asubpoena (Asubpoena): Look.
Mighty Mike Reid: like you know hey look you know I mean I gave him a refund too. I said, "Hey, you know, I saw that you left a bad review. I know we talked about how you still had to pay even though I made the attempts." This was one of them. Um, but I understand it's frustrating. You don't know where the guy is and we skip traced him. We got nothing back. It was a complimentary skip trace and they we weren't I wasn't sure about the results and I was like, you know, I probably wouldn't. And he he and I said, "What if I give you a refund, will you will you remove it?"
 

01:15:46

 
Mighty Mike Reid: He's like, "Absolutely." I said, "Okay, I'm going to I'm going to issue the refund." and send you a screenshot. He removed it the same day. It's like, you know, if not everyone's going to be like that, you know, uh, one one lady I served who left me a bad review. That wasn't a refund. I gave her $20. She was a crackhead. I said, "I will give you $20 to remove that bad review. You weren't even my customer." And I had to skip trace to get her number. You weren't even my customer. And she's like I was like, "I'll give you 20 bucks." She's like, "How are you going to do I said, "I'll send you a Cash App or Venmo or whatever." This was actually like 2019. This was later on. And um and she's like, "Okay." And I ended up actually meeting her and giving her $20 cash cuz she's like she didn't have a phone or she didn't have um a cash app on her phone.
 

01:16:32

 
Mighty Mike Reid: And I was like, you know, uh that's best $20 ever spent is like, you know, she did left a scathing review, like a long review, how I saying that I uh uh served her. I ended up serving her through the window, like she was at a window. I could see her so I could describe her. I communicated with her. She said, "F you." And I was like, "You know, this is for you." She goes, "I don't want him." And I
Gail Kagan - Asubpoena (Asubpoena): Thank
Mighty Mike Reid: served
Gail Kagan - Asubpoena (Asubpoena): you.
Mighty Mike Reid: him right there outside the house, but she could hear me and see me and we communicated. So, I served her and um she was like, "It wasn't it wasn't valid because I wasn't outside. He's he couldn't even see me over my couch and like I saw you. You were on the couch yelling and screaming and cussing at me." So, anyways, um yeah, definitely good stuff.
 

01:17:17

 
Mighty Mike Reid: You know,
Charles Proffitt: And
Mighty Mike Reid: the
Charles Proffitt: the
Mighty Mike Reid: other thing
Charles Proffitt: only the only bad review, sorry, Mike, the only bad reviews I've ever gotten, and I have gotten some, they're all prosays. It's never attorneys,
Mighty Mike Reid: Yeah.
Charles Proffitt: you
Mighty Mike Reid: And
Charles Proffitt: know.
Mighty Mike Reid: they and you know what that's the bad about them, but that's the good thing about them too is prosays have like an immediate uh trigger to leave a review. So just when you get a prosay, you got you know this, Charles, I know, but when somebody orders a prosay orders, you got to call them right away and be like, "Hey, couple things I got to go over with you. First of all, like you I saw you ordered on my website. Thank you for that. I got your documents. I've looked them over, Jessica. This is good for you. Uh, I looked them over. I noticed that you only have it says page one of five and page three is missing.
 

01:18:05

 
Mighty Mike Reid: And so this is what you do with pros. They don't the whole document's not there. They they think that it's like Amazon delivery. So it is frustrating. But once you go through these things, you have them memorized. You're like, "Hey, you're missing page three. By
Gail Kagan - Asubpoena (Asubpoena): Yeah,
Mighty Mike Reid: the way, there's
Gail Kagan - Asubpoena (Asubpoena): it's okay.
Mighty Mike Reid: By the way, there's this cool app called Cam Scanner, and you can actually have have the all scanned into one or Adobe Scan. You can have it all scanned into one, and that way it's one file, not five files. Okay? And uh and you're paying to make the attempts, you know, assume I'm not going to serve it. What? How will you feel if I if for some reason I go there and it's a bad address? You know that you're paying for the attempts to serve it? I can't I mean I can't pay my guy to go out there and knock on the door, spend his gas money and everything and then and then not get paid.
 

01:18:59

 
Mighty Mike Reid: Does that make sense? They're like, "Oh, yeah." I've never had someone go, "Well, that doesn't make sense." They always go, "Well, that makes sense." And I'm like, "Okay." But good news is is how you spin it around. Good news is I actually offer a complimentary skip trace after we do the first address. If for some reason it's bad, this is how I try to get the wow factor. If for some reason it's bad, uh we'll do a declaration which the judge wants to see that we made efforts to try to serve it, right? But then we'll also do a complimentary skip trace. It might show us a second address. Again, you'll have to pay for another server potentially to go out to that other address, right? Because he needs to get paid for his attempts. But we can try with this first one. Um then then I kind of pivoted to like what what's the best way to serve him?
 

01:19:44

 
Mighty Mike Reid: Because you only get so many attempt if you only get so many attempts. What are the best times to go? Where does he hang out? Should we maybe try at work instead of at home? So these are some things that you you do. And I know you guys that are experienced are like, "Yeah, Mike, of course, this is what we all do." But for people who are new, okay? All right. This is gold. Imagine if someone told you this when you first started serving papers, like these little tidbits of like the papers missing and how much and making the attempts. Like if you're watching this and you're watching the replay or you're brand new in the industry, this isn't this is something has to happen. You have to put this these things in place that this is why I love having an online order form that says no refunds. Even though I may give one if it if it calls for it, it says no refunds.
 

01:20:32

 
Mighty Mike Reid: It has the disclaimers in there so that I can actually get uh arbitration and grievance to to just give me my money back. So Jessica, you have some
Jessica Claycomb: Yeah, we have something that I found um will get me even better reviews. So, with small claims, when they file their case, they get the notice of the claim and then they send it to me to serve. But it's like there's a whole defendant's packet that has to be served and the court doesn't mail that to them until 4 to 5 months after they've filed their case. So, I go back and I say, "Hey, if I serve this now, I'm going to have to serve it again later when you have the whole packet and you're going to have to pay again." and they're really appreciative. And that always gets me a good review because it happens a lot.
Mighty Mike Reid: Yeah. Wow. Yeah. Anytime you can make it easier for them and help them, you know, accomplish something that they the best ones are when they call and they say, "Yeah, the sheriff has made multiple attempts to try to serve it. He's
 

01:21:29

 
Mighty Mike Reid: not able to serve it." Um, you know, and and usually that tells me I need to charge him more money. But I don't do that anymore because everything's on the website, right? So, I go, "Okay, go ahead and order online." And uh that's a one of the downfalls when you're brand new is bet it's better not when you're brand brand new, it's better not to have that because you can charge you can charge more and you can close them on it early. But anyway, um other opportunities to to win big or um to to stand out from from others is skip tracing. I mean, if you get with the right skip tracing tool, TLO, Delvepoint, um, heck, even Amberjack, which is like a non GLBA data, uh, but it gives you phones and addresses.
Charles Proffitt: IDI.
Mighty Mike Reid: IDI. Yeah, IDI used to be terrible. I remember when they first came out and they got they got pretty good.
Charles Proffitt: Yeah, I used to use TLO all the time and I've kind of switched to IDI as being my primary.
 

01:22:27

 
Mighty Mike Reid: Yeah, they're good. They're they're better. They're better than they used to. a lot better than they used to be because they started with phone numbers. Like that was the one I only used them for phone numbers for a while. And uh because they just gave you like 20, you know, so you could just call call until you get a family member, you know, and then eventually you're like, you know, yeah, I got a delivery for a, you know, a Sean Griffin over here at 123 Main Street that, you know, is the wrong address. And then they're like, yeah, booyah. And they're like, uh, you know, and it's funny because Sean had a delivery company or did that did that stuff, but yeah, I got a delivery and they're like, no, 123 Main Street. That's what is where's that? Like, I don't know. That's the address I got. Is there another place I should be looking at?
 

01:23:12

 
Mighty Mike Reid: You're like, you can deliver it here. Oh, okay. Are you grandma? Are you mom? You know, oh, yeah, mama. Oh, so she lives there with you or she lives somewhere different because I I I need a signature being more general. And this is like a script. Perfect. subrosa scripts. So for those of you that are thinking I'm lying, I
Shawn Griffin: It
Mighty Mike Reid: am.
Shawn Griffin: playing the dumb delivery driver works
Mighty Mike Reid: Yeah.
Shawn Griffin: miraculously.
Mighty Mike Reid: Miraculously. Yeah. It's called Subrosa. If you think it's unethical, Google it. It's called Subrosa. And in some states, you probably can't do it. Actually, some states, it's probably illegal. You unless you're a private investigator. So, you got to do your own due diligence and know what you can and can't do. I can't tell you that.
 

01:23:54

 
Mighty Mike Reid: But
Shawn Griffin: You
Mighty Mike Reid: guys,
Shawn Griffin: can't
Mighty Mike Reid: there's
Shawn Griffin: you can't just claim plausible deniability.
Mighty Mike Reid: Yes, exactly. Like, I don't know. Listen, I I can't I can't help you. I'm not even an account. I'm not an accountant, a lawyer,
Shawn Griffin: You're
Mighty Mike Reid: doctor.
Shawn Griffin: going to make all these laws, make us registered.
Mighty Mike Reid: Yeah. Yeah. I mean the I mean I'm excited though that this idea of having the directory have be very interactive inside the directory having a chat on the right hand side almost like school where it's just like ongoing and we can like communicate inside of there and then have the ability it's basically my playground. I'm going to create this thing. I'm gonna create this thing so that we can use it and like communicate and do I might even put a video feature in there where we can do like this inside of the app.
 

01:24:43

 
Mighty Mike Reid: The sky is the limit and I'm just going to keep going with it. And there will be for one thing for sure will be inside of there as anyone who hires you has the ability to leave you a review a starred review with and be required to comment why they left the star they left but because Google doesn't require it which I think they should. people just come leave you a one star and you don't even know who they are. You know, ladies man 217 just left me a one star review. What am I supposed to do? Who am I calling? You know, uh Charles, you said uh what uh why would we go to Google? Yeah. So, what's cool is um Oh, man. I forgot. Oh, it is taking notes. Good. So, Gemini AI is taking notes on everything we say, which is summarizing it so that at the end I can put it.
 

01:25:33

 
Mighty Mike Reid: It'll have your name. It'll have what you what your what your feedback was. It'll have a summary of it. And for those of us that are long-winded, right? And uh and it'll also it's also transcribing and recording. It's just so much better than Zoom. Honestly, I've been going to mastermind meetings um with different masterminds I'm a part of and they've start everyone has started coming over to Google because Google has all these tools that it'll let you use um that are just better. Like I know Zoom has very similar comparable things, but Google's is just better. Google's actually more expensive for what I'm doing. So, but it is be but it is better. Q&A's polls. I could I could show you right now, but we don't want to make it all about Google. But you can actually do this. Check this out. I know you're a little late, Charles.
 

01:26:32

 
Mighty Mike Reid: Boom. Yeah. Yeah. Does yours do it? Does yours do it? Oh, they said that they looked it up and it's because I have a Mac. It's like a heart thing. No, I think I'm embarrassing Edge. She looks embarrassed. Yes. Anyways, um this has been fun you guys. Yeah, I'm having fun uh with the developer and building this and testing it and doing all the different things. Mighty Automation as a tool is working really well and um I've had guys I have like six different CRM that I use for my different businesses and it gets overwhelming and frustrating and now that we're slowly bringing everything on to Mighty Automation and it's and it's awesome. It's so awesome. Like the idea that I could search and find somebody in a certain area right inside of there. I could send them a quote request. I could send, you know, I could do everything right inside of there.
 

01:27:39

 
Mighty Mike Reid: It's really cool. So, if you guys are not already using it, let me know and let Mark know and just schedule a call at mightyamation.comward slash what is it?go. I had to show you guys that feature. Oh, is it raining? What? That is so awesome. Okay. When somebody says when somebody says something be like. Mine doesn't do balloons. Oh, it does. All those that don't have Macs. Charles, you got a Mac. Yeah. See, once you
Gail Kagan - Asubpoena (Asubpoena): Hey,
Mighty Mike Reid: Oh,
Gail Kagan - Asubpoena (Asubpoena): sorry I stepped away from my desk. Did you guys need me?
Mighty Mike Reid: uh, we've actually just been waiting here for you. Just kidding.
Charles Proffitt: Yeah. Can you hurry up? You got We can start the meeting now again. Mike,
Gail Kagan - Asubpoena (Asubpoena): Sorry, I had a notary.
 

01:28:39

 
Charles Proffitt: Mike, my new uh my new studio just is sitting on the steps now. I just need to go out and get it.
Mighty Mike Reid: Yeah.
Charles Proffitt: I just I just ordered a new Mac Studio.
Mighty Mike Reid: Did you really? Oh,
Gail Kagan - Asubpoena (Asubpoena): I know
Charles Proffitt: Yeah.
Mighty Mike Reid: wow.
Shawn Griffin: Hey, Charles. What happens when you put the middle finger up?
Gail Kagan - Asubpoena (Asubpoena): it's Ready?
Charles Proffitt: I don't think it does anything.
Mighty Mike Reid: Do it, Charles.
Charles Proffitt: It doesn't do anything.
Gail Kagan - Asubpoena (Asubpoena): All right.
Charles Proffitt: No.
Mighty Mike Reid: I'm a ghost. I'm just I can't wait to read me saying that I'm a guest on the thing later. So, well guys, this has been fun. I got another meeting. Who do I have a meeting with? Mark Brendan
Charles Proffitt: This
Mighty Mike Reid: and
Charles Proffitt: is
Mighty Mike Reid: he
Charles Proffitt: for Ed. This is for Edge.
 

01:29:24

 
Mighty Mike Reid: better stop that right now.
Sunshine Civil Process: and Mike
Mark Success Team: Yes,
Mighty Mike Reid: Mr.
Mark Success Team: around
Mighty Mike Reid: Sun.
Mark Success Team: one mic.
Mighty Mike Reid: Okay. Yeah. Yeah. How's it going, Sunshine? What's your name?
Sunshine Civil Process: Ray Raymond Mitchell.
Mighty Mike Reid: Ray, right? That's right. That's right. Yeah. How you doing?
Sunshine Civil Process: Hey, uh Mike, I'm sorry. I was busy uh doing some attempts. I couldn't jump in there when you guys were talking about the um the search engines like uh TLLLO and all that.
Mighty Mike Reid: Yeah. Yeah.
Sunshine Civil Process: Um, what do you guys think about IRB focus?
Mighty Mike Reid: Um, yeah, that's pretty good. before Idi came out.
Gail Kagan - Asubpoena (Asubpoena): Yeah.
Mighty Mike Reid: That's that was the other one I used a lot was IRB and Delve Point and TLO. But
Charles Proffitt: Well,
 

01:30:06

 
Mighty Mike Reid: IRB
Sunshine Civil Process: How would
Mighty Mike Reid: is
Sunshine Civil Process: you
Mighty Mike Reid: owned
Sunshine Civil Process: com?
Mighty Mike Reid: by the same people, right? Let me see.
Charles Proffitt: yeah, they're owned by Delpoint. Same company.
Mighty Mike Reid: Yeah.
Sunshine Civil Process: Yeah, they used to be Lexus Nexus back when I was in law enforcement and I
Mighty Mike Reid: Yeah,
Sunshine Civil Process: kind of
Mighty Mike Reid: there's
Sunshine Civil Process: followed
Mighty Mike Reid: one.
Sunshine Civil Process: them since then.
Mighty Mike Reid: I I think that their data is good. Um
Charles Proffitt: I
Mighty Mike Reid: Yeah.
Charles Proffitt: only use them for social security numbers.
Gail Kagan - Asubpoena (Asubpoena): There's a fair on
Mighty Mike Reid: Oh,
Gail Kagan - Asubpoena (Asubpoena): top
Mighty Mike Reid: really?
Gail Kagan - Asubpoena (Asubpoena): of it.
Charles Proffitt: Yeah,
Mighty Mike Reid: Where are you guys?
Charles Proffitt: I
Sunshine Civil Process: So,
Mighty Mike Reid: There
Charles Proffitt: have
Sunshine Civil Process: I
Mighty Mike Reid: you
Charles Proffitt: both.
Mighty Mike Reid: go.
 

01:30:35

 
Sunshine Civil Process: guess my I'm sorry, Charles. I cut you off. What' you say?
Charles Proffitt: I was going to say I have IRB and Delpoint. I need to cancel one of them because I'm just wasting 10 bucks a month.
Mighty Mike Reid: Yeah. Yeah. I mean the crazy part is like 10 bucks a month. I mean, if you are new to the business and you go Google like skip trace software and
Gail Kagan - Asubpoena (Asubpoena): What?
Mighty Mike Reid: you get what's the one uh truthfinder or one of one of these ones something verified, it's like $35 and then it does this whole thing where it's searching and it shows you how hard it's working with
Charles Proffitt: Oh
Mighty Mike Reid: the little
Charles Proffitt: yeah,
Mighty Mike Reid: dials. Yeah. You have you done that, Charles? You remember that?
Charles Proffitt: I've seen those. Yeah.
Mighty Mike Reid: Yeah. And I remember and the data is trash. You know, if you're brand new to the business, go to truepeoplearch.com and and use that.
 

01:31:25

 
Mighty Mike Reid: It's going to be trash data, but it's going to be uh let's say three out of 10 times you'll get the actual address that you're
Charles Proffitt: Better
Mighty Mike Reid: looking for.
Charles Proffitt: trash.
Mighty Mike Reid: Yeah. Yeah. It's pretty bad. But or you can just go get a site verification which I was for those you don't know I I started launching a software called Mighty Locator and uh it was going to be the number one skip tracing tool for process servers that didn't have social security numbers. It just give the last four so that you could identify who was the right person and then you could you don't have to have a site visit. But what I found is is the players have kind of pushed out new competition. It's a minimum million-dollar data buyin to to get involved. And uh I could do API data, but it was all it was trash. It wasn't the best data. So, I said, you know, forget it.
 

01:32:14

 
Mighty Mike Reid: Plus, it's so cheap. Like 10 bucks a month plus uh $2 for a search or whatever. You get a 100 searches included, you know, depending on the software. Um I think TLLO went up, right? There were 50 and they went up higher.
Sunshine Civil Process: I know they were expensive when I was looking into it. That's one of the main reasons why I wasn't using them. But do
Charles Proffitt: TLLLO
Sunshine Civil Process: you guys
Charles Proffitt: is 660 minimum now.
Mighty Mike Reid: Yeah. Yeah. Oh, Jessica, your hand's still up. Do you have something, too?
Jessica Claycomb: Yeah. Are there any of them that allow users to provide feedback? Say if you try an address and it's bad that you can submit, you know, your experience, what you found out, and then it shares it
Mighty Mike Reid: No, that's that's
Jessica Claycomb: kind of like
Mighty Mike Reid: one of the things I wanted to to add on mine.
 

01:32:59

 
Mighty Mike Reid: Yeah. No, I don't know. I I haven't experienced that. I haven't had them. How about you, Gail? You get your
Gail Kagan - Asubpoena (Asubpoena): I
Mighty Mike Reid: Henry's
Gail Kagan - Asubpoena (Asubpoena): use tracers and I get $39. $9 and I get I don't know 50 or so um or so uh lookups with the $39. So it's like a minimum.
Mighty Mike Reid: racers.
Gail Kagan - Asubpoena (Asubpoena): Yeah, I think 50 searches for 39 and then it goes like a dollar a search after that. Something like that. So that works out for me. I've been using them for years. I also use IDI as a backup. This way I can compare um just for that same thing, you know, to make sure that I've got um a valid address. I also will sometimes send out if it's something that's going to be expensive like let's say I'm serving in another state because the person moved to another state I'll do a postal trace with NCA which is like a dollar or so a search and then I'll get a forwarding address or something like that instead of sending out a regular postal it's a database uh postal search
 

01:33:58

 
Mighty Mike Reid: Yeah,
Gail Kagan - Asubpoena (Asubpoena): so
Mighty Mike Reid: back when I was doing searches regularly like uh every day, we um I don't know if it's true, but uh we figured out what we found and we believed to be true um back in like 2018 was that if if you're looking on the east coast, Delve Point was better. And if you're looking on the West Coast,
Gail Kagan - Asubpoena (Asubpoena): interesting.
Mighty Mike Reid: uh, TLLO was better. Yeah. So, I I think be remember they're buying data and so depending on where they're buying their data from, how often they're buying the data is going to depend on on um
Gail Kagan - Asubpoena (Asubpoena): Interesting.
Mighty Mike Reid: how good the data is.
Gail Kagan - Asubpoena (Asubpoena): That's interesting. I didn't know that. Cool.
Mighty Mike Reid: Yeah, they're buying bulk bulk amounts of data uh based on like somebody moves and so every every quarter basically every three months their data. That's why That's why it doesn't uh let you know immediately.
 

01:34:48

 
Gail Kagan - Asubpoena (Asubpoena): Mhm.
Sunshine Civil Process: Do you have uh any kind of Oh, let me turn these off. That's probably annoying. Do you have any kind of a database or list or anything that you may have compiled that would um kind of give new or even experienced process servers um a list of all the different ones that they could try out there to do their searches? Might be good for private investigators, too.
Mighty Mike Reid: That's actually not a bad idea. Create a list. Um I'm actually not a big fan. I don't like steering people uh different ways. Um I I love your what you're saying is 100% true. Yes, absolutely. We who who are the players out there? Who are the play, you know, and then you could go try them. Um the
Sunshine Civil Process: Right.
Mighty Mike Reid: problem that I've had is like I'm very biased. So like if I use them and then I their customer support's terrible and they're just terrible then I will say don't use them when in fact using the software you may have a bet better experience than me you know so that so I think creating a list of all the known ones and then making notes let the community make notes about them I think that would be pretty cool
 

01:35:58

 
Sunshine Civil Process: right? That sounds good.
Gail Kagan - Asubpoena (Asubpoena): Yeah.
Sunshine Civil Process: Oh, somebody
Mighty Mike Reid: you
Sunshine Civil Process: just
Mighty Mike Reid: had
Sunshine Civil Process: pulled
Mighty Mike Reid: All
Sunshine Civil Process: in. Y'all
Gail Kagan - Asubpoena (Asubpoena): No.
Sunshine Civil Process: have a great day. I'm going to go try this one again.
Mighty Mike Reid: right. Good luck.
Sunshine Civil Process: Thanks,
Shawn Griffin: Good luck.
Mighty Mike Reid: Yeah. Oh,
Gail Kagan - Asubpoena (Asubpoena): Thank you.
Mighty Mike Reid: you don't have to whisper to me. I already like you. Oh, she's busy. Okay. Yeah. Yeah. Cool. So, yeah. So, creating a list. So, Mark, uh, make that a thing to do. uh skip tracing resources. Okay. And let's just get let's just make a list of all the skip tracing resources. Uh the different the different um tools actually make a post about it.
 

01:36:46

 
Mighty Mike Reid: Let's start there. Make a post and just say here's a list use skip tracing tools used by private investigators and process servers. And let's make a list and say is yours on here? If it's not on here, comment below. That type of thing. Yeah, I think that'd be really good for the community actually because when I use skip tracing tools, it's, you know, it's using the the the same old ones and it's not they're not great. I'm not a big I'm not just not excited like like you said, Charles, like might as well cancel one because like just a wasting 10 bucks, you know. Cool. Well, guys, I have another meeting I'm going to jump into. If you want to meet with me one- on-one uh with my team, you can go to mightyamation.com and just click on contact us and that calendar tool will put you right on our calendar.
Gail Kagan - Asubpoena (Asubpoena): cool.
Mighty Mike Reid: Okay?
Gail Kagan - Asubpoena (Asubpoena): Okay.
 

01:37:42

 
Gail Kagan - Asubpoena (Asubpoena): Uh,
Mighty Mike Reid: And
Gail Kagan - Asubpoena (Asubpoena): one other thing, guys, before we go. Sean, I'm sorry I didn't get back to you. I'm glad you picked Callahan.
Shawn Griffin: Thanks, Gail. No, no worries.
Gail Kagan - Asubpoena (Asubpoena): Okay. Okay, cool. Bye, everybody.
Mighty Mike Reid: thank
Charles Proffitt: This
Mighty Mike Reid: you guys. appreciate
Charles Proffitt: by
Mighty Mike Reid: you.
Charles Proffitt: edge
Gail Kagan - Asubpoena (Asubpoena): Bye.
Charles Proffitt: by edge.
Mighty Mike Reid: Have a good day. We'll see. Oh, there's a thumbs down. They need to create an emoji that does a flex thing, you know?
Charles Proffitt: Ah!
Mighty Mike Reid: That'd be pretty cool. Go, go, go, go, go. All right, everybody.
Shawn Griffin: Have a good
Mighty Mike Reid: Hit
Shawn Griffin: day
Mighty Mike Reid: the
Shawn Griffin: everybody.
Mighty Mike Reid: hit the thumbs up. Thumbs up.
 

01:38:17

 
Mighty Mike Reid: Cool, guys. Be safe. All right. We'll see you next Tuesday and have Don't forget taxes.
Charles Proffitt: Ah!
Mighty Mike Reid: Taxes. You know, Uncle Sam wants that money. Uncle Sam wants all of this money, actually. Okay.
Shawn Griffin: I got a printer to print those too, Mike. So don't don't
Mighty Mike Reid: Do
Charles Proffitt: Yeah.
Mighty Mike Reid: you really? Yeah. You see, I got my You can't see my table over here. See, I got my table. I'm the only guy that feels cool looking at all the titles to all the vehicles and trailers. I'm just like going through my titles like they're dollar bills. like.
Shawn Griffin: All
Mighty Mike Reid: But you guys,
Shawn Griffin: right, take
Mighty Mike Reid: I'm having
Shawn Griffin: care guys.
Mighty Mike Reid: Yeah. See you guys later. See you Tuesday. Oh, wait. You can't end this video call yet.
Mark Success Team: Are we going to Oh, we have a separate link
Mighty Mike Reid: Yeah. So, I
Mark Success Team: for
Mighty Mike Reid: think I have to go. Let me see. Actually, how do I stop recording? Let's see. Manage recording. And we're going to go stop recording. Uh, also stop transcribing. Yes. Stop.
 

Transcription ended after 01:39:20