Process Server Mastermind September 9, 2025

Notes

• Mastermind Meeting Opening Mighty Mike Reid opened the meeting on September 9th, 2025, for the mighty mastermind, focusing on marketing after their return from the TPSA conference in Texas (00:00:00). He highlighted the conference's value for networking and discussed the importance of growing one's business and attracting clients who pay premium rates (00:01:07).
• Mighty Premium and Networking Mighty Mike Reid explained that the mastermind meetings are a premium feature requiring Mighty Premium membership and a directory listing, while a monthly social networking event called "roundt" is always free (00:02:05). He encouraged attendees to use the mastermind as a weekly opportunity to address business problems (00:03:01).
• New Server Software (Dashboard) Mighty Mike Reid announced the addition of a second full-time developer for their new all-in-one server software, "the dashboard," which received positive feedback at the TPSA conference (00:03:01). He highlighted its features, including the ability to find and hire top-rated servers based on price and ratings, and to facilitate immediate payments within the system (00:04:00).
• Introductions and Participant Engagement Mighty Mike Reid invited attendees to introduce themselves and turn on their cameras, starting with Jacob Davis (00:04:00). Jacob Davis, from Rocket Courier in San Antonio, Texas, shared their long-standing experience in process serving since 2018 and expressed appreciation for the community and Mike's insights (00:05:09).
• Networking and Industry Connections Jacob Davis and Mighty Mike Reid reminisced about past conferences in Texas, highlighting the importance of networking for building professional relationships within the process serving community (00:05:58). Rhino Justice also welcomed Jacob, noting their long-standing connection and shared interest in the "Rhino Justice" name (00:07:22).
• Directory and Member Verification Mighty Mike Reid demonstrated the Mighty Automation directory, explaining that it includes both paying members and non-members found on Google, with members appearing at the top and having their phone numbers displayed (00:18:12). He clarified that while non-members can be found, the platform encourages them to become members to access full features and visibility. He also explained that the system is still in beta, with ongoing development to perfect its features, including affidavits and job management (00:16:08) (00:19:10).
• Client Acquisition and Pricing Strategy Mighty Mike Reid addressed concerns about competition and pricing, advising that building a strong business with good service and effective marketing is key to retaining customers (00:20:01). He emphasized setting professional website rates and ensuring a strong online presence with positive reviews to build trust and attract clients willing to pay premium prices (00:24:29). He shared an example of his dumpster rental business, which saw increased online orders after simplifying the website's ordering process (00:25:19).
• Target Clientele and Managing Expectations Mighty Mike Reid advised process servers to target attorneys, paralegals, property managers, and pro se litigants, rather than affiliates who often pay lower rates (00:27:09). He emphasized the importance of setting clear expectations with pro se clients regarding payment for attempts rather than guaranteed service, which helps prevent negative reviews and refund requests (00:27:56).
• Vetting and Licensing on the Platform Mighty Mike Reid explained that while premium members who are process servers do not necessarily need to be a formal "business," they will be vetted to ensure they are licensed or certified in states where required. He noted that in states where no license is required, the platform verifies they are legitimate individuals in business (00:29:32) (00:33:27). He clarified that the goal is to be inclusive in adding members to the directory, as it serves as a marketing platform for new customers (00:33:27).
• Review System and Ranking Factors Mighty Mike Reid discussed the upcoming review system, which will base rankings on work performed on the platform, distinguishing it from Google ratings (00:35:25). He explained that additional factors like uploaded insurance and licenses will boost a server's ranking, along with the number of jobs received through the platform (00:37:12). He asserted that this detailed ranking system will help attorneys make informed decisions when hiring servers, similar to other marketplace platforms (00:38:26).
• New Client Acquisition and Pricing Value Rhino Justice shared a recent success story of acquiring a new client who opted for their services over a "big box" company due to their personal approach, even at a higher rate (00:41:03). Robert Brown reinforced this by emphasizing that knowing one's worth and providing quality service justifies higher prices, even when faced with objections from clients (00:43:39).
• E-Filing and Industry Advocacy Mighty Mike Reid briefly discussed e-filing, mentioning his company's portal, 123efile.com, and the role of associations like Calspro in advocating for third-party e-filing to prevent fraud (00:48:55) (00:52:43). He highlighted the industry's ongoing fight against legislation that could negatively impact process servers, such as bills promoting certified mail as a substitute for personal service (00:50:13).
• Future Development of the Job Board and PI Services Robert Brown inquired about the development of a job board and whether it would support private investigation (PI) jobs, given changes in other software (00:53:43). Mighty Mike Reid confirmed that a bid board is under development and that a separate section for PI jobs for verified investigators is a planned feature, aiming to go live by the end of the month or October 1st (00:54:51) (00:56:45). He also highlighted the importance of integrating with QuickBooks to avoid accounting issues, a feature that will be prioritized (00:58:21).
• Automation and QuickBooks Integration ServeRight Process Serving discussed the benefits of automation in saving time, specifically mentioning the ability to link Serve Manager with QuickBooks to automatically create customer profiles and invoices. Mighty Mike Reid noted that their system currently uses Stripe for payments and is tied to Serve Manager, automatically creating invoices in QuickBooks (00:59:01) (01:11:10).
• Stripe Payouts and Fees ServeRight Process Serving expressed dissatisfaction with Stripe's fees and payout times, despite Mighty Mike Reid mentioning a "payout now" feature (00:59:01). ROBERT BROWN noted that automatic payouts from Stripe may incur higher fees, though their fees are generally not bad compared to other providers (00:59:50). Mighty Mike Reid suggested that users should add a fee to their client invoices to cover these charges, noting that Stripe has extended the standard payout time from two to three days to three to four days, unless the "payout now" feature is used for an additional fee (01:02:31).
• Payment Methods and Escrow Mighty Mike Reid explained that their platform uses Stripe for its escrow capabilities and various tools for accepting and releasing funds immediately to process servers, which is crucial for those needing quick access to money for expenses (01:00:44). They also discussed alternative payment methods like direct bank account linking via Plaid, which could automate fund release (01:01:35) (01:04:17). ROBERT BROWN mentioned a system that offers direct check payments without fees if printed by the user, or a higher fee for automatic payout (01:02:31).
• Avoiding 1099 Liability Mighty Mike Reid expressed a desire to avoid 1099 liability for thousands of servers by structuring the platform like Yelp, where the client pays the server directly, and the platform only takes a small fee. They are exploring options, including an escrow system, but acknowledged that making servers 1099 employees would be a "nightmare" due to the volume (01:05:06).
• Proof and Affidavit Features ServeRight Process Serving inquired about the timeline for the new platform, noting that they are paying a significant amount for Serve Manager and would benefit from savings (01:05:47). Mighty Mike Reid invited users to test the nationwide affidavit feature, which allows for adding job details, attempts, and service details to create a proof for free. They also highlighted plans for a builder tool that will allow users to upload any PDF and drag-and-drop fields to create custom affidavit templates, addressing a pain point with Serve Manager not listing attempts on affidavits (01:06:40).
• Customization and Invoice Features Rhino Justice asked about customized invoices with logos and different options, similar to QuickBooks. Mighty Mike Reid stated that the platform will include an accounts payable system to pay servers through the system and will tie payments to Stripe and QuickBooks, allowing for automated line item creation in QuickBooks for income events (01:10:17).
• Virtual Assistants for Bookkeeping Mighty Mike Reid discussed the potential for virtual assistants (VAs) to help with bookkeeping for process servers, given that many struggle with it. They mentioned finding VAs from the Philippines who are trained as accountants and CPAs, suggesting that the monthly fee for the service could potentially cover VA assistance for tasks that are not automated (01:13:04).
• E-Filing and Skip Tracing Mighty Mike Reid addressed e-filing, explaining that due to varying state and court requirements, national integration would likely involve partnering with a third-party Electronic Filing Service Provider (EFSP). They noted that e-filing would be one of the last features added, similar to skip tracing, because it introduces complexity and potential fees for attorneys who might prefer to use free portals (01:15:08).
• Bid Board and Server Payments Mighty Mike Reid described the job bidding system, where users can post jobs to a bid board or send invitations to specific servers (01:17:00) (01:19:52). They also discussed the ongoing decision regarding server payments, considering options like immediate payment versus net 15 or 30-day terms, and are seeking user feedback on these payment models (01:18:03). Rhino Justice suggested having multiple payment options, including immediate payment for servers who need the money upfront (01:18:57).
• Job Assignment and Collaboration Mighty Mike Reid explained that users will be able to manually search for and assign jobs to specific servers, either inviting them to bid or to collaborate. Collaboration allows for off-platform payment and is available to monthly paying members (01:19:52) (01:21:42). Non-member servers can also be invited to see only the jobs sent to them, potentially encouraging them to sign up (01:22:32).
• White Labeling and Platform Development Mighty Mike Reid discussed the possibility of offering a white-labeled version of the platform for larger companies, allowing them to brand it with their own logos and domains. They clarified that this feature would be more expensive but would cater to big box companies seeking their own integrated platform (01:23:25). Mighty Mike Reid also mentioned that their team is actively using the platform and providing feedback to developers, with a target launch in October for paid usage (01:25:00).
• Affidavit Customization and Photo Exhibits Mighty Mike Reid demonstrated the current affidavit generation, noting that it pulls data from job details and attempts, and allows for editing (01:26:34). Jessica Claycomb suggested adding a feature to include attempt photos as exhibits with a single click, similar to Serve Manager's functionality, which Mighty Mike Reid found to be a great idea for future development (01:30:08) (01:33:40).
• Client Communication and Transparency Mighty Mike Reid expressed excitement about a new chat box feature that will allow users to chat directly with clients on the platform, view outstanding balances, and make private notes. They emphasized their commitment to transparency and incorporating user feedback to continuously improve the platform, aiming to offer a highly functional yet affordable solution compared to competitors (01:34:39).
• Server Verification and Membership Tiers Mighty Mike Reid explained the server verification levels, including "verified" (licensed/registered) and "NPS verified" (a higher tier, potentially for companies) (01:35:26). They discussed featured listings for "mighty automation" level members and founding members. The new website is geared towards attorneys to help them find servers, create documents, file with the court, and receive real-time updates (01:36:42).
• Logo and Branding Advice Rhino Justice inquired about logo design (01:39:10). Mighty Mike Reid suggested using "99 designs" for logo creation, where multiple designers submit ideas, and the user pays the winning designer. They recommended combining elements from different designs to create a truly unique and beloved logo (01:40:09).
• Upcoming Events and Marketing Tools Mighty Mike Reid confirmed that the next year's conference will be in Houston, and they plan to have a separate booth for Mighty Process Server with a touchscreen display to showcase the platform's tools (01:41:54). They encouraged users to utilize the platform's marketing tools, which can automate content creation and posting, freeing up time for other tasks (01:43:27). Mighty Mike Reid also announced a client acquisition boot camp moved from Tuesday to Monday due to their travel plans (01:44:32).

Transcript

00:00:00



Mark Success Team: And if you want to set up a meeting with me, just let us know. All right. So, we'll start shortly. Hey, Mike.
Mighty Mike Reid: Hey, good morning. How's everyone doing?
Natasha McDaniel: Doing
Mighty Mike Reid: Rocking and rolling. All right, we're recording. Transcript working. Cool. Well, today is September 9th, 2025, and we are getting started with today's mighty mastermind. This week we are talking all about um marketing. I just got back from the TPSA conference and Texas, they just know how to do it. We did process server Jeopardy. Okay. Um, some of the questions were Texas related, which I had no idea. Some of the posting rules and things like that that I just had no idea about. Uh, there's a specific code section that allows them to be able to post on the first attempt 106 or something like that. I'm sure some of you guys know about that.
 

00:01:07

 
Mighty Mike Reid: I had no idea. I was like, uh, I don't know. it's Texas related. Um, but it was fun. Uh, the conferences are meant for networking and and meeting people that could potentially send you work, but depending on where you are in your business, it could be that you need to meet somebody who serves in an area nearby you so that you're not spending your whole day in a car every day. And if you are spending your whole day in a car, hopefully it's in your backyard, right? you're spending all day serving people in your backyard and you're able to charge a premium that's going to give you the margins that you need. So, we do talk about all things process server business, but also how to grow your business, how to get the right clients to be able to to pay you the the premium, your website rates, right? Uh, in the conference, I did my presentation. I kind of wish I I kind of wish I recorded it.
 

00:02:05

 
Mighty Mike Reid: Um, I think they record it. I might be able to get a copy of the recording, but because basically what it goes over is what my book is about, which I have the rough draft of the book uh that I meant to have published already that I'm going to release to you guys this week. We're going to talk about it. We're going to start the um the launch your book uh course inside the inside of our premium community. By the way, we have been inviting everyone to these meetings, but these are this is a premium feature. you you need to sign up for mighty premium and get a listing on the directory so that you always have access to our our networking meetings. Once a month we have a networking meeting called a roundt which is free always and we do that in the evening. It's more of a social networking thing but the mastermind the purpose of the mastermind is for us to get together and to on a weekly basis and to solve your business's problems.
 

00:03:01

 
Mighty Mike Reid: So between this Tuesday and next Tuesday, you have an opportunity to think of things that you're struggling with that you can bring back to the mastermind. Not me, but this group collectively as a mastermind so that we could help solve each other's issues. Um, often people just have issues about the tools that we offer at Mighty Automation, whether it's the marketing tools or now our new server software, which we call the dashboard, but it's it's all in one app, right? So, I just got off. I was a little late. Sorry about that. I was in in a call with a new developer. We're adding on a second developer uh full-time to push this thing forward. I was able to preview it with a few people at the conference today and their minds were just blown. They were like, "Are you kidding me? I can I could go through and look at all the potential servers in an area, sort through, see who has the highest rating, who has the best price, but the highest rating and and hire them.
 

00:04:00

 
Mighty Mike Reid: Hire the absolute best server for the job. And that's what that's what the server tool is supposed to do. And be able to pay them immediately through the system instead of try to figure out my zel or or Vinmo or, you know, every server under the moon has a different way they want to be paid, right? and uh having everything on one platform is going to make it a lot easier for them. So, I see a lot of people on here. Um if you guys could let's make this the most epic mastermind by turning on your camera and introducing yourselves. Let's see how many people could introduce themselves today. We're going to go around the room. I'm going to start with the first person here and just work my way. Uh Miss Dawn, welcome. Oh, you're muted on. You can't unmute someone else. There we go. Yeah, you got the mute thing up.
 

00:05:09

 
Mighty Mike Reid: Okay, we'll come back to Don. She's working on her microphone. Or maybe it's me. No, I heard you guys earlier. Next person I have here is Jacob.
Jacob Davis: What's up, Mighty Mike? Hey guys, Jacob Davis here with Rocket Courier in San Antonio, Texas since 2018. Um, it's always good to jump on a call and hear what value bombs Mike's going to drop and connect with folks u from the community. I do apologize, Mike. I know I've been a little detached. Um, I've had some other things go on here. You know, life happens. But, uh, I'm still a process server. Um, it's in my heart. It's in my blood. You know, like I said, uh, rocking and rolling since 2018, guys. So, um, thanks for having me, Mike.
Mighty Mike Reid: Yeah, thanks for coming, man. I appreciate you. And yeah, I was just in Waco and I I had thought about you. I'm like, "Yeah, Jacob's Oh, yeah. I
 

00:05:58

 
Mighty Mike Reid: remember Jacob came here." Uh, someone mentioned mentioned you. Um, uh, who was it? Some I think it was Jeremy. Some one of the guys was like, "Yeah, Jacob Davis. He's, uh, we've done work together." and and still do work together.
Jacob Davis: Yeah.
Mighty Mike Reid: Yeah.
Jacob Davis: Well, I came across a photo of of you and I um from from that conference. I think it was Galveston or Corpus or I don't remember which one we were at, but uh here in Texas and I might if somebody asks nicely I may post it in the community and it's a baby face
Mighty Mike Reid: Yeah. I don't know. I don't know.
Jacob Davis: mic. I mean Mike the babyface assassin. Uh I I don't think you have your beard done, brother.
Mighty Mike Reid: With no beard. Did I not have a beard?
Jacob Davis: It's been quite a while.
Mighty Mike Reid: I think I was back in my weird goatee days.
 

00:06:45

 
Mighty Mike Reid: I was back in my weird goatee days.
Jacob Davis: Yeah, I It's been a minute, but if somebody asked nicely, I may post it.
Mighty Mike Reid: I think Yeah. Um, so yeah. No, definitely. Uh, we had some good times. Yeah. And Texas is I've been going to Texas for a long time and I think I was talking to Dan or somebody from the TPSA and they were saying, you know, yeah, I remember you back in Corpus Christie.
Jacob Davis: Yep.
Mighty Mike Reid: I did a big pool party and that's when I met a lot of the people.
Jacob Davis: Yeah. Yeah.
Mighty Mike Reid: Yeah. A lot of fun, man. A lot of fun. Yeah. So, you made a lot of friends in the community when you go to these conferences and stuff.
Jacob Davis: That's right.
Mighty Mike Reid: Welcome, Jacob.
Jacob Davis: Yeah, thank you, brother.
Mighty Mike Reid: Appreciate you coming, man. Keep crushing it.
 

00:07:22

 
Jacob Davis: Yep.
Rhino Justice: Jake, I just had to stay out of the blue.
Jacob Davis: Thank you.
Rhino Justice: Jacob's gone today. I haven't seen him in a while.
Jacob Davis: I I know. Rhino Justice. I I posted about rhino recently, the I think it was a white rhino, and how uh you know, they they were uh their status, right? Like, so it's really cool. I love it. Like I said, when you and Mike uh were talking about this on the group, you know, Rhino Justice, I thought it was awesome. Like, I'm jealous.
Rhino Justice: Thanks, Jacob.
Mighty Mike Reid: Yeah. Yeah. So, real quick, I'm going to do a quick screen share. Uh, we're not we're going to continue interviews, but I just want to make sure that Don everybody knows how to unmute themselves. Can you guys see my screen?
Mark Success Team: Yes, Mike.
Mighty Mike Reid: This is your mute button right That's your mute button. Okay, I'm gonna stop presenting now.
 

00:08:21

 
Mighty Mike Reid: Okay, so it's not there. It's not there. That's crazy. It's not there. It could be that you have no audio uh hooked up or whatever audio you have hooked up got disconnected or the permissions aren't there maybe. But you've talked before on Google Meet, so that's kind of strange.
Mark Success Team: Yeah.
Mighty Mike Reid: Yeah. All right. Next person I have here is Adele.
Rhino Justice: Hi, my name is Adele with Rhino Justice. I'm in the Houston Galveston area. So, if you need any service done, you can reach me at 28181 Rhino.
Mighty Mike Reid: Rhino Justice. You got to say that after Rhino Justice.
Rhino Justice: I need you just to do my marketing and have a commercial for me.
Mighty Mike Reid: All right. Next person. Welcome Adele. Welcome. Next person I have here is Mr. Robert Brown.
ROBERT BROWN: good morning everybody. Um I am new to this platform.
 

00:09:19

 
ROBERT BROWN: I was actually referred here by Shannon um who strangely enough was a a client who sent me papers to serve out of North Carolina.
Mighty Mike Reid: Okay.
ROBERT BROWN: And um I'm I own and operate North Carolina Court Services. Uh, I've been doing this 32 years and um I and kind of disenfranchise and with surf manager and um so and it just so happens to be that you know uh this apparently got dropped in my lap and I'm anxious to learn no learn more about how you uh work can um the the benefits of it.
Mighty Mike Reid: Well, welcome, Robert. And uh Netty, you're going to want to edit this part out. Um uh Robert, you and a lot of people are upset at some of these software companies and uh I'm going to solve it and I'm actively trying to sell my process serving company in California so that I purposely am not a competitor uh because we do have a lot of people in California uh on our platform uh and on our directory. Um, but my goal is to build the absolute best server software and marketing tools for process servers.
 

00:10:49

 
Mighty Mike Reid: That is my that is my mission. Okay? And I believe I'm I'm going to do it because I'm not going to sell out but because there's such a so much value in connecting attorneys with process servers and I can sell the attorneys my marketing services too, right? So to me it's just a no-brainer and it makes so much sense. And so having someone like you that's been serving for so long come in and give just your just give your honest feedback when you start getting in and looking at the tools and stuff that we offer. Um uh just just let me know. Like that's what I want to hear honest feedback so we could give cuz I want to design and create things specifically for you for for you and people like you right like me I served in I would serve sometimes 10 20 30 papers attempt 30 papers a day and uh and work 12-h hour days and and you'd make good money but you're working all the time and it's kind of the the catch 22 as a as a process serorver you it's like golden handcuffs I think they call it like at some point you got to learn to work on the business not just in you know not just working in the business in the car
 

00:12:03

 
Mighty Mike Reid: but actually finding servers that are you know the 2hour trip find someone because you're going to get someone that needs to be served in that area in the future you know so little things like that I teach you in the community how to find certain servers maybe even just hire a notary right different some areas uh in the middle of literally nowhere. You're charging a premium to go up there. You could still charge that premium. Just pay the notary the $30 she wants to go serve it, right? Not everything could be served that way in every area, but I'm just saying.
ROBERT BROWN: Well, um if if you don't mind, um we the biggest problem I ran into down here, and I apologize folks, I did not mean to jump on like a soap box or anything, and just uh tell me get
Mighty Mike Reid: Yeah. Yeah.
ROBERT BROWN: the hell off and I will. Um but um I get push back from your New York City firms and that because you can serve all day long in New York City on an ebike or a mountain bike and you know never even fire up your car and you can do it for 25 $40 a paper.
 

00:13:10

 
ROBERT BROWN: Um, I don't put my key in a car for under 125. And you know, and prior to CO, you know, minimum 125, I was serving maybe 125, 130 papers a week, you know, so do the math. And um, some people don't like the prices. And I don't know if that's just an industry thing where people are trying to purposely, you know, jump in and and um and undercut, but I run a 94% success rate on serving and um because I'm also a private investigator and I've been that for 36 years. And 90 99% of the work starts before you ever get in the car. Um cuz I always try to make sure that I want to get it on the first attempt and uh to maximize the profit, you know, like you said, when you're driving an hour and a half and um but
Mighty Mike Reid: And then yeah, Robert, that's what this is, a mastermind.
ROBERT BROWN: I apologize. Thank you. I North Carolina.
Mighty Mike Reid: We're going to finish the introductions and then let's get into any other topics you want to talk about.
 

00:14:26

 
Mighty Mike Reid: That's the goal. That's what we do here. That's the mastermind. So, welcome, Robert. Where are you at again? North Carolina. That's a good spot to have someone. Yeah. Okay. All right. My next person here I have on the screen here is Serrite.
ServeRight Process Serving: Hi, it's Shannon. Uh, I tried to change the name, but it uh it's it's going off my Google account, my Google email. So, it's my work email. Um, I can try a different email, my personal works for me.
Mighty Mike Reid: Oh yeah, no worries. No, it's fine. I'll just call you serve right and you'll say that. My name is Shannon. Eventually I'll I'll remember.
ServeRight Process Serving: If I got my coffee mug here, you can cheat.
Mighty Mike Reid: There you go.
ServeRight Process Serving: Um, which usually is with me. But, uh, I'm Shannon.
 

00:15:11

 
ServeRight Process Serving: Uh I'm up in Niagara Falls, Buffalo, New York area. Uh I own Serve Right Process Serving and I'm looking to expand. I'm starting to get jobs the last couple of weeks. So it's been really good for me. I haven't been in the car so much um because I'm able to back off from other agencies I or affiliates I work for. So that's good. Um so yeah, so super happy that I'm finally getting jobs and things are going well. And uh ironically uh when I reached out to Robert uh I couldn't find anybody in his area via our site via everywhere. I looked every I worked on like five different platforms and then finally found him and ironically he's actually from my area which is weird but I just wanted to throw that little tidbit out. He's got family that lives here, too, which is weird. But but yeah, it was just a funny story.
Mighty Mike Reid: No, welcome Shannon. Yeah.
 

00:16:08

 
Mighty Mike Reid: No, so real quick, um, that's a good place to start. I don't see any other, uh, cam uh, cameras on, so let's go ahead and do a quick screen share. And I want to share with you guys. I've heard this a few times and I'm curious in this case uh how it's going to work out. So let me let me put in here. So if I go app dot not that mighty automation.com. If I search for Yeah.
ServeRight Process Serving: There was a couple There was a couple in the free service, but I didn't get an answer back.
Mighty Mike Reid: Yeah. Yeah. So Robert, what's your zip code? Rob, you with us?
ROBERT BROWN: 27534 27534
Mighty Mike Reid: Oh, what was it? Yeah. So, this is a this is an error. Okay. Yeah. So, this is they're still working on it. still in beta, but I'm just curious if anybody shows up here.
 

00:17:13

 
Mighty Mike Reid: 27534. Let me see here.
ServeRight Process Serving: And actually the area I needed served was I think 30 miles from you, Robert. And no, I couldn't get anybody to drive there.
ROBERT BROWN: Oh, Greenville.
ServeRight Process Serving: Greenville. Yep.
Mighty Mike Reid: Let's try this Greenville. Yeah, they're working on this right now. We're trying to perfect this.
ROBERT BROWN: Make sure you put North Carolina.
Mighty Mike Reid: Yeah. Greenville, North Carolina.
ROBERT BROWN: You just passed it now.
Mighty Mike Reid: There you go. Uh, so so this one does So this So if they search the city, it does it does show a pretty good amount.
ROBERT BROWN: He's a friend of mine.
Mighty Mike Reid: So all these people here are not members yet, but they're people who are close by. So, they're not verified. See where it says member un?
ServeRight Process Serving: Yeah, I talked to some of them and they all said they wouldn't drive there.
Mighty Mike Reid: It's too far out, huh?
 

00:18:12

 
ROBERT BROWN: Well, Robinson, he's right there in Greenville.
Mighty Mike Reid: But this Okay.
ROBERT BROWN: Tone, he's also he's a he's also a private investigator.
ServeRight Process Serving: Yeah, I missed I think I missed
ROBERT BROWN: And I I know most of them. And um but what it is, some of the ones, they're nowhere in Greenville. Their offices are down by Charlotte or South Carolina. They just have affiliate servers or a network.
Mighty Mike Reid: Yeah. So, being able you could create a free account and get in here and start playing with this. It there is a beta version that's working really well now. Um, but the directory itself, it has every person that's on Google on the platform, even if they're not paying members. And what we're going to do is as members join, they'll members will show up at the top and the people who are non-members obviously will show up at the bottom and eventually the non-members and also the non-members don't show their phone numbers. It just it's really just a lead source.
 

00:19:10

 
Mighty Mike Reid: You put in your you put in a quote request to them or the client, the attorney does and they get a quote request inviting them to become a member on the platform so they can see the see the serve details. and this is how we're going to organically grow um the user base. Um but I want it to be something that you guys like. So like I told the people at the conference, the people I showed it to, I'm like, get in there, create some jobs. The affidavit is working now. So the basic like a basic serve manager affidavit is already in there. Like you can already do that for free. So uh depending on the state you're in, you could potentially do all of your serves in there right now. the way it is right now. Um, it's still uh in beta and but here in the next couple weeks I just hired a second developer. It's going to just go like light speed which is pretty pretty exciting.
 

00:20:01

 
Mighty Mike Reid: So during the conference there was a bunch of different things they talked about that uh I could we could talk about some of these different topics about serving and things but is has anyone has anyone thought of something this week that they want to bring up that they'd like to um that they'd like to talk about.
ServeRight Process Serving: It looks like Don's putting some stuff in the chat.
Mighty Mike Reid: John says, "So, how does this stop you guys from reaching out to my servers if they can add their name or are they being vetted to be a real business?" I'm not sure. Uh, nothing keeps anyone from reaching out to anyone. So, you know, you need to build a business that is like strong that you know, your relationship with your customers is strong and and that you provide a good service and that's how you're not going to lose your customers. For me, I personally have every attorney in the country in my CRM. I don't market to them.
 

00:21:14

 
Mighty Mike Reid: I don't market to them for the one re even the ones in California now we stopped because we stopped a couple years ago when we started this project because I felt like it was a conflict of interest and so as I build the app and as we build this thing up um there is a level of trust that's involved but uh I think the real question is is how do you um keep servers that only charge you 20 bucks from putting themselves on the platform and getting the directly. So, if that's a big source of your business, you you know, you may end up having to lower your rates, but you, you know, I don't know, everybody lives in a different area. For example, Florida, those guys charge $45. Um, those guys charge $45 for a serve and then they turn around and ser uh pay someone $15, right? So, if I found I found the guys who will serve for $15, of course, I'm going to hire them directly if they're going to do all the same stuff, but they don't.
 

00:22:16

 
Mighty Mike Reid: Hold on one second. Hey. Hey. What's up? What's going on? What? It's in the advisor. Yeah, the updated registration is in the top of the visor. Okay, bye. My 23-year-old son is taking his first driver's test. I'm like, what is he calling me about? Like, what could he I guess he used the old registration in there and then it sound like he was in the bathroom telling me about it. What it would be like to be young again. Jeez. H. So, yeah, there's definitely some stuff and I love hearing just the honest feedback um um from from from from our members and from people because that's if you're thinking it, someone else might be thinking about it and if there's something I can do to more securely set things up, I will. Right. So, if they can add their name and be vetted by a real business.
 

00:23:30

 
Mighty Mike Reid: Okay. So, they're not a real business. I see what you're saying. So, uh, somebody who wants to become a member who's a process server doesn't have to be a business. Okay. If they're willing to pay for premium membership, they will be a premium member on the directory, right? Um, yeah, it's kind of a strange feeling when you're a part of a marketplace, there's a lot of other people on there, you're like, how do I compete with them? But just like I told you in the post inside the community uh Don about um about your pricing is that if you are a good marketer or if you listen to the things I do or you pay me to market for you whatever my my team here to market for you, the person who markets the best and actually gets the customer is going to be the one who wins, right? They're going to be the ones who get the business. And by the way, they'll get the business that's willing to pay them $97 a serve.
 

00:24:29

 
Mighty Mike Reid: Like I had someone come up to me in Texas and go, "Well, those are those are California rates, right? No one's going to pay $500 for a serve in anywhere else in California." I'm like, I already know this line of thinking because I used to think the same stuff, right? I already know. So I told him, I said, "Well, have you tried it? Put your website rates at at $180 and watch what happens. You're gonna get prosay, pro pers that pay you. You're going to get attorneys that pay you on your website, but you have to have all this stuff in place. When we were just let me just let me try to say it a different way and then we get to the chat. There's some other things I want to uh touch on in the chat and and then we'll put it to you guys as well. If you have other questions, feel free to hit the little raise your hand and you guys can chime in. Okay?
 

00:25:19

 
Mighty Mike Reid: But the idea here is that if you price yourself properly, uh, like a like a healthy amount that where you're going to get the margins you need and you have a good website that shows that you're professional, you have great reviews online, there's something that happens to the human psyche that builds trust, enough trust that makes us pull the trigger and actually order from you online. Like I'm telling you, while we were at the conference, I brought my son with me and we have a dumpster rental business here locally. I applied all the same marketing principles to my process serving company, to the directory, everything. I applied all those same principles to the dumpster business. And people are calling or are ordering, paying $400 online for a dumpster rental without ever calling. See, before I kept getting all these calls and I kept getting all these calls and all these calls and I was like, "Dang, everybody keeps calling instead of just ordering, which is what I want them to do." And then I went to the website and I realized I have a call now button at the top.
 

00:26:20

 
Mighty Mike Reid: I have a a contact us form in the middle, uh, which nobody really wants to use. And then they have to click on services to find the order online button. So, what I decided to do was put the order form right there on the website. As soon as they hit the homepage, they scroll down, it says order online, and now everybody just orders online. You see what I mean? Like, there's certain things. Just remove certain elements and keep testing and before you know it, people will just be paying you money. We got four dumpster rentals, never had to pick up the phone, $400 each. Okay, that's process serving is the same way. The only difference is is some of them need Yes. a call to action. They need a call to action that's going to relate to what it is they're looking for. So, if it's a prop per, they're going to want to know, are you in the right area?
 

00:27:09

 
Mighty Mike Reid: Right? I've made videos about this. Are you in the right area? How much is the price? The price is actually secondary. Are you the right person? They don't want to pay you and then have to pay somebody else again. So, are you the right person? Do you have credibility, trust, professional, certified, all this stuff? And then and in the right location, of course. And then are you and then how much do you charge comes last? Okay. For attorneys, parillegals and prosays. Okay. Affiliates are different. I can't tell you how many times during the conference I told them, I said, "None of these people are your customers." Well, no, he sends me business. He sends me business. I said, "These are not the people that I want you to do business with." Okay? Like, I want you to do business with the people who are willing to pay you a premium.
 

00:27:56

 
Mighty Mike Reid: All of you guys on here, I love you, but you're not my customer. you're not my process serving customer, right? Like you're not the person who's going to call 123 legal support in Chico, California, and hire me. If you do, great. That's great. It's a great way to buffer business in the beginning. But the way that you build a business, a profitable business is by getting attorneys. Attorneys, parallegals, property managers, and most importantly, prosays, pro pers. People who put hate pros says and pro perses because they had they haven't spent enough time on the phone figuring out the proper scripts. I I give you those scripts. Hey, by the way, this is a ser this serve is you're paying for me to make attempts. This phone call always happens for prosays. Okay, for those of you guys that are new, uh this phone call always should happen with prosays. If even if they order online, you call them and go, "Hey, I just got your order. How's
 

00:28:48

 
Mighty Mike Reid: it going? Is there any details you can give me to help me get this served?" Yes. No. Okay, cool. Hey, by the way, you're I just want to let you know you're paying for the attempts to serve this. If for some reason I go out three to five times and they and I don't serve it, you you don't get a refund. Okay. You're still paying for the service because I'm making the effort. Does that sound fair? And 99% of the time, all every time they've said, "Yeah, that sounds fair." Okay. I just want to make sure because some people think I'm like FedEx guy out here trying to deliver a package. You know, I'm delivering something these people don't want, right? And they go, "Yeah, I know. I understand. Boom. That has solved it every time. And when someone ordered online and I didn't make that call, that was a person who left a bad review and tried to get a refund.
 

00:29:32

 
Mighty Mike Reid: Okay. So, prosays are great. You just have to set the expectations. Okay. What comments do we have here? No insurance, no reputation. How is that vetted? Yeah. So, vet. So, when we vet somebody vetted, we verify. I don't know what vetted but we verify people that they are uh licensed or certified or registered and in some states you don't have to be licensed certified or registered. So, are they in one of those states and they are somebody who um you know, somebody who's in business, right? Legitimately, then we'll put them on the directory, right? Maybe they only get a verified listing and you know, but the thing is is like you you like I you you know, you worry too much about your competition rather than worrying about getting being your own business being set up in the best way. And it'll hurt you. It'll hurt you in the long run.
 

00:30:30

 
Mighty Mike Reid: But I appreciate anything I can do to make like I I can't just tell somebody like, "Oh, unless you're a business, you can't, you know, in California, you have to be a business. Nobody will hire you unless you have an LLC or a corporation because you're considered hiring. You're considered hiring them as an employee in California. That's how they do it now. So, everyone who's a process server has to have a business, has to get registered with the state. And if they don't then they're in trouble, right? So you can they can serve up to 10 I think they can serve up to 10 papers without being registered. Then they have to get registered. Robert Yeah.
ROBERT BROWN: Yes, sir. Um, question and I'm sure throughout all these meetings that I've never been on, um, you made a mention in the beginning that you you're not pursuing California.
Mighty Mike Reid: So I have a company right now 123 legal support that that was my first business right that I built and it's uh we primarily focus on e- filing but anyone who eiles with us we go out and we we if they want us to serve it we go out and serve it as well.
 

00:31:35

 
ROBERT BROWN: Oh, all right.
Mighty Mike Reid: Yeah.
ROBERT BROWN: All right.
Mighty Mike Reid: Yeah.
ROBERT BROWN: Um, yeah. All right. Um, actually, I think I've I don't know. That sounds familiar. I might check my files. I may have done some service for that.
Mighty Mike Reid: I'm sure.
ROBERT BROWN: Yeah.
Mighty Mike Reid: Yeah. We send stuff out all over the country. If we have someone who uses our system and then the guy move, you know, husband moved to We send stuff to North Carolina pretty regularly actually.
ROBERT BROWN: And North Carolina does not require any licensing or registration.
Mighty Mike Reid: that we
ROBERT BROWN: We are working to try and change that. As much as I do not I I despise government overreach. Um but there's there's something to be said about um you know having that that air of professionalism that you are um you know that you are looked at and you you know you have an ID like a PI. There's only a few states left in the country where that no license is required and um you know it I wish it was like that but they you know it's no big deal though.
 

00:32:33

 
Mighty Mike Reid: Yeah. Yeah.
ROBERT BROWN: Um thank you
Mighty Mike Reid: Yeah. Yeah. Of course. And I I agree. Like government overreach, registration. It always makes me laugh when somebody says, you know, you got 150 guns. Like how many of them are registered? I'm like, none. Like, we don't register guns around here, okay? Like, the gun registry is uh Anyway, so we're we're No, we we're all about freedom, right? We all about freedom and making sure that we can keep our rights. So, love it, Rob. Appreciate it. Uh Edge, have we hired Rob before?
Edj Support Team: I'm actually checking and asking the girls.
Mighty Mike Reid: I know you are. I can see your little brain. I can see your little gears turning there. Yeah.
Edj Support Team: We're checking
Mighty Mike Reid: Yeah. So, yeah, Edge is the manager of our uh what I call my Asian angels.
 

00:33:27

 
Mighty Mike Reid: They're the ones who do all my ser server dispatch work. And uh she's the she's the head honcho there. But uh but yeah, Ryan, he says, "Are are you verifying licenses authority to serve in the states that require it on the directory?" Yeah. So, if somebody becomes a member, a verified member, we're looking at them to see if they are registered or licensed. And if they aren't, but they're in the process of doing it, then we'll allow them to get listed on the directory. Remember, the directory is a directory. It's a marketing platform to bring in new customers, new attorneys to use the platform. So, if anything, we're going to lean towards adding somebody versus leaning away from adding them. And there are a lot of people who are on Google who are not vetted. And those people are on the platform, too. So, it's less about the people on the platform and uh more about you getting yourself on the platform, getting yourself verified so you show up at the top.
 

00:34:24

 
Mighty Mike Reid: Like, let all of these people just like on Google, right? If you get on Google and you're uh you don't rank in that map pack, that top three, then you're irrelevant when on Google, right? You're you're not really going to get the calls. So that's what so focus on getting to the top of the list, getting getting the customers to call you to submit quote requests to you rather than these other people who may not be verified or listed because they're going to be listed somewhere else anyways. They're going to be listed on Google. They're going to be listed on other places that AI will show them. So the goal though is that attorneys can come here and find the person in their backyard. That's good for That's good for the attorney. It's good for the client and just like Amazon being very client focused, I want to be very customer focused. Our customers as process servers are attorneys and if I'm very focused on what's going to be best for them, then you guys are going to win because they're going to come to the platform and it is going to it's going to be like wildfire.
 

00:35:25

 
Mighty Mike Reid: Now, uh, just to caveat, the other side of this is if we get people on the platform who are not, um, you know, they say they're verified, but they're not, or they say they're licensed in a state that requires license, again, they're not. Uh, then they'll get booted off. You know, we'll mute their profile. You won't see any of it. Um, clients won't see any of it, right? And the most important thing about this that, uh, you guys are going to see, which is really cool, is the review process. process servers who come on the platform who get hired through the platform will have an opportunity to be rated. Right now the rating you look at it it's all from Google. It's all bogus. Okay. It's not going to be there. The rating system soon probably by next week well they're we're we're building on I don't know when. But the rating system is going to be only on the platform based on their work on the platform.
 

00:36:19

 
Mighty Mike Reid: Um, and if it's from Google because they're not verified, it'll say Google ranking, Google rating, not our rating, right? And so you have an opportunity to be ranked higher just because you have a higher review rating. Okay? And if you get bad reviews, I'm going to look at all of them. You know, I'm thinking about making a maybe a group of people to help me review them and decide what to do because I don't want to be play God or anything. But but but people who are bad actors, it's going to be obvious cuz they're going to continue to get bad reviews, right? They're going to get one, two, three, four. By the time they get 10 star reviews, I we know we know what we're dealing with, right? Right. Pe some people don't want to be accountable for the work that they receive, and that's that's just the way it is sometimes. Adele muted.
Rhino Justice: So my question is if you're in an area like or say say there's like five people that have the same um review status in an area, how will you rank them on your website after that if they're all
 

00:37:12

 
Mighty Mike Reid: Yeah. Yeah.
Rhino Justice: ranked the same and reviews
Mighty Mike Reid: Yeah. Yeah. And so this goes back to what Don was asking, which I actually love, is the idea that if they have insurance uploaded, like they have Arizona missions insurance uploaded. Um if they're in a state that requires um added lure, it'll show like they can click on it and view the person's license upload. Like if they take the time to add those extra things, then they'll get boosted up higher, right? So, if everybody has the same fivestar ranking, it's going to show the person on top that has their insurance that has their stuff uploaded that has, you know, I just think that makes sense. If you look at Upwork or Fiverr or any of these other um marketplace platforms, that's what you see is um the server the clients able to see it. I even think a ranking of like who's received the most jobs through the platform would be another ranking factor. As you look on Upwork, you can see like a developer who's, you know, done um he's earned $250,000 through the platform and he has a fivestar ranking with 2,000 ratings.
 

00:38:26

 
Mighty Mike Reid: That's somebody you can trust, right, to develop your stuff.
Rhino Justice: That's it.
Mighty Mike Reid: That's the guy I just hired. Actually, I hired him to check on my current developer. I'm like, make sure this is going well. And because he had such a high ranking and he charged a lot more money, but I'm like, just just review my stuff and see if it's good. and he gave me a bunch of feedback about things I didn't know, certain verification, double verification things that needed to be done. I won't bore you with all the details, but there was a lot. And so I decided, he impressed me, so I decided to hire him on full-time with with our my current developer. So that's exactly what attorneys want to do. Attorneys want to see and uh credibility because they don't know who to trust. So, when they see the platform and they see that it's ranked based on these different factors, they're going to go, "Hm, who who can I who can I make the most educated decision about who to hire in this area?
 

00:39:19

 
Mighty Mike Reid: Maybe somebody's an hour away, but they have just an awesome rating. They have all their stuff dialed in. You can see how much they've earned on the platform. They're going to they're going to hire that person. they're gonna hire that person over the guy who's in the backyard but has a three star rating and only two stars, right? So, I know it sucks because you're like, I don't want to be judged. You know, we know we all want to just kind of fly under the radar when we first start out, but if you've been in business and you like like Robert, you been in business a long time. You build relationships with people who trust you. And there's probably a list. That's why they that's why they say actually you can actually trust people more based on references than you can based on anything else. Like people could give references but it's their it's their wife, right? Or it's their son. No, but if you give professional references, they're like, "You know what? I
 

00:40:10

 
Mighty Mike Reid: worked with Rob. He he was a standup guy. He he did right. I worked with Natasha. She um you like Natasha was talking about Jessica the other day, how she get how she helped her with the the photocopying stuff and then Jessica just took off with it. Started a whole new arm of her business which is like kept her super busy. Um she could give her a referral, right? She could give her a review, honest review and say like, "Oh, she took it and was professional with it and ended up getting customers because of it." That's one example of good referral. Natasha, you have something to say. You're muted. She's driving. You're driving. But Jessica's awesome. That's That was the thumbs up. You just wanted to give Jessica thumbs up. Okay. Okay. We actually have this little emoji thing on the bottom, which is pretty cool.
 

00:41:03

 
Mighty Mike Reid: You can be like clapping. Yay. Laughing because I'm so funny. Okay. If you want to be diverse, can do that, too. Okay, cool. So, what else do you guys want to talk about? We don't have to talk all about software stuff. Although, I'm excited about it. Anybody get any big wins? You guys getting any new customer? Are you guys excited about the client acquisition boot camp next week? Adele.
Rhino Justice: So, I just want to say I got a new client. You might consider an affiliate, but I'm not quite considering an affiliate considering she's doing my roots. So, to me, I'm like, that's good. She did want to not have a big box company and somebody that's actually serving. So, I think that's a win.
Mighty Mike Reid: Yeah.
Rhino Justice: It's the same rate I would charge the attorney. So, I would say that's a win.
 

00:42:03

 
Rhino Justice: And yes, my notary is totally um done now and good. And yeah, I'm excited for the boot camp next week.
Mighty Mike Reid: Yeah. Yeah. Yeah. Getting a C. So, I actually had that in California. I had one from Pro uh Provice actually hired me and she flew out and had breakfast with me and everything. I guess they had a hard time finding someone in my area there in Northern California. And I um I met with her. She was really cool and she's like, you know, I I can't pay 97 a month uh a 97 per serve, but can we work something out? So, I ended up doing $70, you know, and she sent me some volume. Uh the thing is they make you use their portal and there's some other stuff. Uh but you know what? It's okay. When you're first starting out, you need, you know, another extra three or four serves a day.
 

00:42:51

 
Mighty Mike Reid: That could be a game changer for you if you're just starting out.
Rhino Justice: And I would like to say like with Robert, I know he said, you know, charging the 125, that's what I charge. And I know everybody in Texas will be like, "Well, that's not what, you know, it's a little higher and stuff like that." But there's people that are willing to pay that because the service is good and they stay like, you know, so
Mighty Mike Reid: Yeah. And and the thing is like if you go to hire an attorney, okay, if you go into a law office and you say like how much how okay you you talk to them, they're like this is great and then they turn around and tell you like yeah it's going to be $295 to take your case right?
ROBERT BROWN: Crap.
Mighty Mike Reid: You're going to go um what like do you have a law degree now? You're wondering like why are they charging so cheap? Right?
Rhino Justice: Mhm.
Mighty Mike Reid: So that's how you gota look at Rob.
 

00:43:39

 
Mighty Mike Reid: You had something Adele.
ROBERT BROWN: Uh, yes. Um, I'm sorry, I'm learning names. I think that was Miss Rhino that just I'm I'm sorry.
Mighty Mike Reid: Yeah. Oh, you're fine.
ROBERT BROWN: Um, 125. I mean, the the way I look at it, you have to know your worth.
Rhino Justice: Mhm.
ROBERT BROWN: And they're not only paying for me to do it, they're paying for it to be done right. All right. And you know, and I've had people I could just hear the the air. I think I lost one the other day out. I It was three hours away. I wasn't I was going to take it, but I was going to farm it out to um an associate of mine that serves and I trust. And um but the air was escaping her body like it was her last dying breath. And and I said, "What's wrong?" And she I cuz I quoted her 225. And and she goes, "Well, 225." I said, "What? That's
 

00:44:38

 
ROBERT BROWN: not enough? Do I need to charge more?" And um and and I told her and I said, "Well, the price goes up from here." I said, "You got to understand, you're not in a big city. North Carolina is a rural long state with sparsely populated large cities that are hours apart. And and I've always I'm sure I could have I could always get more business by lowering the price, but the gas pump does not lower because I lowered my serving prices. And and so I charge what I charge and I never make an apology. Like I tell everybody, well, we're move I had one guy says, "Well, we're moving in. We're going to start doing this." And I just told him, I said, "You're not my competition. You're just in my way." And um and you know, and I actually what intrigued me, Mike, was I don't even advertise. I I don't advertise on Google. Um I don't even advertise on Serve Manager anymore. Um the attorneys that are on Serve Manager and things like that and most of it is word of mouth.
 

00:45:57

 
ROBERT BROWN: And but am I losing money? I think I am. I think I I could be doing better. Um, but the one thing about North I'm sorry I think so there's always you can always go up.
Mighty Mike Reid: uh with making more money. You think you could you think you're just you can make more money than you are?
ROBERT BROWN: I mean and you can always go down but um there comes a point in time where you can throw a lot of money at advertising and you're not getting you're not getting that back in return. And um so there has to be um you know I'm thinking more of networking with attorneys and things like that. But what makes North Carolina a little different here and sometimes we follow it, sometimes we don't. Um if it's a summons or summons a complaint, the sheriff is supposed to have first crack at it. All right. In the county.
Mighty Mike Reid: Okay.
ROBERT BROWN: All right. But the sheriff's department, and I'm not speaking of everybody.
 

00:46:54

 
ROBERT BROWN: I can only speak in North Carolina. They suck at serving papers. I mean, if you're in the civil division, the sheriff's department, it's because you're either in trouble um or you're getting ready to retire. And they they're salary. They don't care whether they do a good job.
Mighty Mike Reid: Yeah.
ROBERT BROWN: They hold on to it for three months. And that's three months that these clients their lives are on hold waiting for something to get served or not get served. They won't go to uh employments. They just go to the house, they and they leave a card. Now everybody knows it. So when they get done botching up and they call me or even somebody like me, now our job is twice as hard because now the defendant is on the lookout for uh somebody coming to serve him.
Mighty Mike Reid: Yeah.
ROBERT BROWN: And so now the price goes up. And I said, "Well, the price would have been cheaper if you wouldn't have went to the sheriff."
Mighty Mike Reid: Yeah.
 

00:47:52

 
ROBERT BROWN: And but that summons part that's in the state statute that only applies to documents generated within the state of North Carolina and not coming from out of state. And um but believe it or not, half the time the attorneys or whoever, they don't follow it and nobody complains about it as long as stuff gets served. And and we can eile most of the stuff from my desk. I don't even have to go to the courthouse. I just scan it in and put it right into the the case on the court system.
Mighty Mike Reid: Yeah, North Carolina. That's cool.
ROBERT BROWN: Yeah.
Mighty Mike Reid: That's cool to have you.
ROBERT BROWN: I'm sorry.
Mighty Mike Reid: No, you're fine, man. No, I appreciate you coming and appreciate your uh your feedback and stuff. Ryan says he would like to learn more about EAN. So, basically um take some notes here. Okay. Uh, I've learned too much about eiling and and uh I'll give you some names to Google.
 

00:48:55

 
Mighty Mike Reid: Okay. Journal Technologies. Your state may not have Journal, but Journal is one of the competitors of Tyler Technologies. And Tyler Technologies um built a software called Odyssey. And Odyssey is the this the tool that services California I'd love to tell all of you guys to go use my tool 123efile.com um where I charge 1995 for a filing and we get we get uh couple hundred filings a day through there and they uh but the exact same portal almost the exact same portal is Odyssey and they charge like 3.95. So why would somebody use my portal? Well, because California has a state association called Calspro and Calspro made legislation saying that they have that California has to give an opportunity for a third-party company to do the e- filing and eervice and all the e stuff right for consumers. Otherwise, without a third party people, there will be fraud and manipulation. And so when people ask if you should join the association uh whatever your association is, do they have a lobbyist?
 

00:50:13

 
Mighty Mike Reid: Do they try to pass bills? Do they fight the collection agencies, our biggest customers? Do they fight against those guys when they try to create a mailing bill or something that kills that would kill essentially kill uh 50% of our industry, right? Like if you if if a mailing bill comes out, it essentially says that if hey, does it make sense that I could mail something to Don telling her that she owes money and if she signs for it that she has received it? Does it make sense? Does that sound reasonable? Yeah, that sounds reasonable, right? That's the danger of our profession is that a certified mailing uh with signature confirmation is what 90% or 50% of our industry is. And we but but we because of these uh because of naps and because of cow's pro fighting legislation saying no no no we still need process server a third party to avoid fraud because there are a lot of situations where someone would sign for for Dawn like if she you know someone sends something or someone sends something to Robert saying hey you're being sued and then there's another guy there who's Robert Jr. who signs for it.
 

00:51:42

 
Mighty Mike Reid: Has Robert senior been served? No, but he's definitely going to get a judgment against him. So, that's the case that we have to continue to make to the courts and to those who who write and pass bills. And so, in your local areas, if the sheriff handles it, uh that's a good thing as long as they let you serve as well because that means they're never going to do away with um processoring because the sheriff handles it. Maybe. I don't know. Who knows? But that's what we've seen. We've seen 10 mailing bills just in the last uh just in the last set like six, seven years. 10 different mailing bills in California. They keep trying to get them passed so that they don't need a process server and they could just send out blast out all these certified mailings and get judgments against people and then just send it to collections and start trying to um levy people's accounts and whatnot, you know.
 

00:52:43

 
Mighty Mike Reid: So, great stuff. E- filing is great. I love e- filing. It's been a a huge blessing to me, but every state's a little different. That's where I went down the rabbit hole was I was talking about legislation, but CLSPro is the reason why we can why eiling in California make is so lucrative because they require an EFSP. Okay? And so, Tyler, the way they got around it is they said Odyssey is our EFSP. And so now Odyssey is just one of the EFSP providers, electronic filing service providers, and as well as 123efile.com. And now there's hundreds of them, but when I started there was only like 10. So um yeah, so if you guys have more questions about e-iling, you could definitely set up a portal, uh develop your own portal, use the API that Tyler has, Tyler Technology has, and create your own portal. There's other third parties, too, that'll build them for you. So, go. Any other questions?
 

00:53:43

 
Mighty Mike Reid: I know we're just about out of time here. Comments, questions, topics.
ROBERT BROWN: Mike, I'm sorry.
Mighty Mike Reid: Yeah.
ROBERT BROWN: Um, do you have any sort of um investig you got the job board now? I for I don't for a minute begin to understand how everything works in your system. I I know less than nothing on how I got an idea, but that's about it. Um, you said that you have a job board to that jobs are posted.
Mighty Mike Reid: Yeah, we're developing it right now. It's you there's a visual of it. You can like look at it, see how it's working, but it's um it's not even it's not ready. But I Yeah, Jeff, right now it's not that's part isn't a part of it, but that's definitely something that I was thinking about adding where people could put the job and put the details and um you know, it
ROBERT BROWN: All right. Would that also apply to any sort of private investigation jobs?
Mighty Mike Reid: it does fall right in line with what we're doing already.
 

00:54:51

 
Mighty Mike Reid: And um we have that on the back burner as the last thing because we want to make sure that the process that it makes sense for the bid board people are going through and bidding. Um, but having a separate section where if somebody is a private investigator, those things now become available. For example, the bidboard is not available to a client like a client's log in they don't see it unless you're a paying member of Mighty Premium. You know, you're a member and you're on the directory. Then you don't even see the bid board once it's finished, right? You'll just see, you know, whatever jobs you've been invited to bid on. You can bid on those and then you can see those if you've been approved for them or not. I mean hired for them or not. But for PI stuff, I could see it working really well. Whereas if you're a PI, you've updated that information inside the system that it would then uh show you all the PI jobs as well.
 

00:55:44

 
Mighty Mike Reid: Yeah, that's a great idea.
ROBERT BROWN: because uh serve manager is no longer uh doing the PI. Now when Infotra bought them, their sole focus was strictly software and they don't they made it clear that they don't care about anything else.
Mighty Mike Reid: Yeah, they also Yeah. Yeah, they did a lot of stuff. So, I I I I think um you know, there's a couple other options out there that they're just not good. They're not very good. Um ones that seem like they could become something. You know, Robert's got something. The Dayton's got something that could become something. I was looking at it a lot this weekend, but um he's not he's not moving fast enough to compete with what we're doing because we're tied to a directory and you know I'm going to bring you business. You know I'm going to bring you new business whereas he's not. He's just going to give you a software. Shannon.
ROBERT BROWN: Thank you.
 

00:56:45

 
Mighty Mike Reid: Yeah. Thanks Robert.
Rhino Justice: I was about to say I like Robert's software so far so far, but yeah, it doesn't have the directory or anything tied to it.
Mighty Mike Reid: Yeah. Yeah, that's what I'm saying. It's probably the one that shows the most promise. Um, other than mine. Shannon. Shannon, you had something. Oh, you're muted.
ServeRight Process Serving: I just wondered if um if if it might be premature, but would your software be ready by the end of the month or when what's your timetable? Like I know it's kind of ready now, but when's it going to be fully ready?
Mighty Mike Reid: Yeah.
ServeRight Process Serving: cuz I want to wait until it's can link with QuickBooks and things like that.
Mighty Mike Reid: Yeah, I would say by the end of this month it will be it'll be there because I just hired a second developer and we were moving pretty quick already but uh not quick enough. Um and so the second developer I think is going to help us push it to being done by the end of the month.
 

00:57:39

 
Mighty Mike Reid: That's our goal. October October 1 is our is our is our goal that we can start to market it.
ServeRight Process Serving: Okay.
Mighty Mike Reid: I want to do like an ad to get some testimonials, some people to be like, I love it. You know, some of you guys probably and then you just get in there and use it and see how it works and tell me what you hate about it, right?
ServeRight Process Serving: Yeah. Yeah.
Mighty Mike Reid: Because if you don't like it, if you don't like something about it, we're so early on now that we can make changes.
ServeRight Process Serving: Okay.
Mighty Mike Reid: Whereas I remember, well, I was very involved with Serve Manager when they first started. They they sponsored my first podcast and I remember being on the back end of all their development stuff, giving them feedback. A lot of things they did is cuz I was like, I it has to have this. And then they would add it. They would change it.
 

00:58:21

 
Mighty Mike Reid: And uh but but they got so far along at some point where they were like, we can't change it.
ServeRight Process Serving: Yeah.
Mighty Mike Reid: It's tied to this. You know, like I told them, why don't you just integrate with QuickBooks? They're like, well, we've already built out our invoicing feature. If we could do it again, we would have just integrated with QuickBooks. you know, because QuickBooks is what you where you want all your stuff to be. You don't want to have to do it all in my system and then go go and put it in your server system and then and then also duplicated into QuickBooks and then did you overstate your income because you did it in both and then and then and then imported it, right? You did it manually and then imported it.
ServeRight Process Serving: Mhm.
Mighty Mike Reid: So now you're double stated. There's so many issues on the accounting side with trying to do two different platforms.
ServeRight Process Serving: Yeah.
 

00:59:01

 
ServeRight Process Serving: And the automation you can link to it is second to none because yeah, you know, you save yourself a lot of time.
Mighty Mike Reid: So yeah. Yeah.
ServeRight Process Serving: But okay.
Mighty Mike Reid: So right now Serve Manager does that for you in QuickBooks.
ServeRight Process Serving: Yes.
Mighty Mike Reid: Okay.
ServeRight Process Serving: Yeah.
Mighty Mike Reid: So we'll have to when you create an invoice in Serve Manager, it automatically creates an invoice in QuickBooks.
ServeRight Process Serving: I can automate when a new customer comes in, it creates a customer in QuickBooks. I can also when I create an invoice, it'll create an invoice in QuickBooks. You know, that sort of thing. Yeah. I make an autom automation in Zapier.
Mighty Mike Reid: Oh, I see. But you but you receive payment where QuickBooks through Stripe which is tied to your ser.
ServeRight Process Serving: Yep. uh through Stripe through Stripe who which I'm changing right now because I don't like the the fees and how long it takes to come through really.
 

00:59:50

 
Mighty Mike Reid: Yeah. You know, Stripe actually has an uh payout now payout now feature that they've added.
ServeRight Process Serving: I haven't seen it.
Mighty Mike Reid: Let's see if I have any payouts.
ServeRight Process Serving: I just went to pay anywhere or payment hub. It's where they automatically put the fees to the client. But um just something else I want to try.
Mighty Mike Reid: Let's see.
ROBERT BROWN: But they'll dip in your pocket a little bit more for an automatic payout.
Mighty Mike Reid: Yeah, they do. Yeah.
ServeRight Process Serving: Yeah. Yeah.
ROBERT BROWN: But their fees aren't aren't bad compared to other ones.
ServeRight Process Serving: Yeah. I think I lost six or $80 last month or the last two weeks just in fees. So, I was like, you know, doesn't seem like a lot, but for me just starting out, it kind of is.
Rhino Justice: So, Mike, will yours go just to Quickbooks or will it be that it goes through Stripe and stuff also?
ServeRight Process Serving: But
 

01:00:44

 
Mighty Mike Reid: Yeah. So, currently we're using Stripe. It's just the thing that makes the most sense right now because it it offers uh escrow. It offers um different a lot of different tools for you to be able to accept a payment on the platform and then release the funds to someone immediately. Because at first, the way my developer was setting it up was where I would charge the client, the attorney, an amount and then it would build up an account in your platform and then you would have to set up your bank account to release the funds to you. And I was like because it'd be cheaper that way, right? It'd be cheaper to do a direct wire to you from the platform.
Rhino Justice: Mhm.
Mighty Mike Reid: But then, but then I was thinking about I'm like, "Yeah, but what if you get a serve, they pay $200, let's say, and you have to, you know, advance fees and they pay another $300." So, it's like $500 and you need that money.
 

01:01:35

 
Mighty Mike Reid: Some people need that money so they could go file the papers or whatever it is they're doing.
ServeRight Process Serving: Yeah.
Mighty Mike Reid: So, I I I think I I like the idea, too, of it being automated because I don't want the customer support. So much customer support of like, where's my money? you know, when you want your money, you want your money. So, like having it just auto release, I think is a good idea where it'll just automatically come from Stripe, deposit to your account. Now, if you wanted to set up a different payment method, uh, where you you hook up your bank account directly or something, that'd be pretty cool. There are some options. I' I'm a part of some other platforms where you can tie your bank account through Plaid and Plaid will and it'll just automatically release to your uh bank account.
ROBERT BROWN: What about that direct check or um I have a client out of South Carolina and they pay on the 15th and the 30th of the month and u and you got a choice.
 

01:02:31

 
ROBERT BROWN: It says your check is here and then you sign in and you can cho choose to automatically get it but they but the fee is higher. I print out my own check from them and then I deposit in the bank and then there's no fee.
Mighty Mike Reid: Oh, that'd be pretty cool.
ServeRight Process Serving: That's E check, isn't it?
Mighty Mike Reid: Yeah.
ServeRight Process Serving: It's like E check.
ROBERT BROWN: It's Yeah, it is like an echek, but the name of the company, I was trying to pull it up from one of them, but it's um it's called like direct check or direct depos or something like that. Um and um
Mighty Mike Reid: There's Bill Pay, too. Bill pays another one.
Rhino Justice: I like I Like guilty.
Mighty Mike Reid: Yeah. Yeah. Whatever whichever one's going to be the least fees. But but I will say, Shannon, on your on on the jobs, receiving jobs, you should be adding a fee to the for the client to pay that covers that fee. So, if you're paying $80 a month, you pro like if if we built a form for you, I don't know if you're a customer or not, but and when you build a form, you have where it'll charge um
 

01:03:29

 
ServeRight Process Serving: No. Yeah, I just saw that on Gal Kon's uh invoice when she invoiced me for the job she did she did for me.
Mighty Mike Reid: you know, a three or four or 5% fee on every transaction. Yeah.
ServeRight Process Serving: I saw that on hers and it kind of gave me the idea um of I could do that or I could switch to this other one and I was still I don't I don't see anything on Stripe to like pay out immediately but my stuff's been taking you know 3 4 days to get to my account.
Mighty Mike Reid: Yeah. Yeah. It's usually three or four days. Yeah. Um but yeah, they do and I think they extended it once they added that payout now feature where you pay an extra fee to get the money right away.
ServeRight Process Serving: Mhm.
Mighty Mike Reid: They I think they extended it from two days, two to three days to three to four days. They like, "So if you don't pay out now, it's and it's like an extra day now. It
 

01:04:17

 
ServeRight Process Serving: Yeah.
Mighty Mike Reid: used to only be two to three days. Now it's three to four days.
ServeRight Process Serving: Yeah. Yeah. So, this one I got now because of the the low volume and how how I accept payments, I don't need like a point of sale or anything like that. It just charges 20 it charges $25 a month from me and it then it charges the customer the fees. But, you know, I'm paying for the software and stuff and then, you know, it's not I don't know. I It's new to me right now, but you know, it doesn't charge me the fees. So, and it pays out kind of the same day.
Mighty Mike Reid: Yeah, let me know how it works. Yeah. Oh, wow. Yeah, let me know how it works. Uh, connecting your bank account through Plaid has been the thing I've seen that works pretty cool, but then you have to like have an escrow account where the money is held.
 

01:05:06

 
Mighty Mike Reid: And so, I'm okay.
ServeRight Process Serving: Yeah.
Mighty Mike Reid: I'm okay if we do it that way. it'll be cheaper, but then you have to manually go in and say, or I think there's a way to set it up where it'll automatically every week pay out whatever is in your um payouts area. The thing is I do not want to get I do not want to be someone was saying that you could there are certain states that if I'm paying if the platform is paying you uh a certain amount of
ServeRight Process Serving: Yeah.
Mighty Mike Reid: money, then I have to make you a 1099 to me. And I was like, I don't want that. I want it to be more like Yelp, right? where it's like, you know, you you're getting the job through me, but the client's paying you, and I'm just taking a platform fee, like a small platform fee, right?
ServeRight Process Serving: Yeah.
Mighty Mike Reid: And then to come with the credit card charges, so you're not paying those.
 

01:05:47

 
ServeRight Process Serving: Yeah.
Mighty Mike Reid: Um, and and a little bit, right? A little bit of profit on there. But I don't know. We'll see. We'll see how it works out. If I end up having to do the escrow thing and do 1099 so that the attorneys don't have to worry about it and that's a added benefit to them, maybe that maybe they would like that to only 1099 me and then I 1099 everybody else which is a nightmare. But I'll but I'll do it if uh I mean that's a lot of that's a lot of servers. That's thousands of servers, right? 1099ing all these people. And so anyways, we'll see how it goes. It's going to be it's going to once all of the stuff is developed and going the way that it's supposed to, we'll we'll keep dialing it in, right? Keep dialing it.
ServeRight Process Serving: Yeah. Yeah. And we were curious on a timeline because I know a couple of us are paying quite a bit uh for Serve Manager right now and it'll save us a lot of money.
 

01:06:40

 
ServeRight Process Serving: So that's the only reason I asked that. Yeah.
Mighty Mike Reid: Go in and try to create Have you tried to create one proof?
ServeRight Process Serving: No. Okay.
Mighty Mike Reid: You could create a proof. A nationwide affidavit is ready right now. You could go add a job, add attempts, add a service details, and and and create a proof right now for free. Go test go test it out.
ServeRight Process Serving: Okay.
Mighty Mike Reid: Make a nationwide affidavit if you do. Uh, you know, of course, cross out the name of the people and and then put it in the community. That'd be cool. I don't know, you'd be the first person to do it if you did it.
ServeRight Process Serving: Okay.
Mighty Mike Reid: Um, but it it works. I've we've dialed in that, but it's just a nationwide affidavit. Uh, like I said before, we're actually going to set up a a builder that has the fields. So, you could upload any PDF just like a docuign and you could drag and drop fields, name field, address field, signature field, initial field, whatever fields you want, and then save it as a template so that it's available for um for other people to use on the platform.
 

01:07:41

 
ServeRight Process Serving: Yeah, which I thought was crazy with the serve manager affidavit. Like they didn't have the attempts listed on it with my notes. And I know that like uh the apartment one of the apartment complexes that I have um they um they were trying to evict someone and they wanted the attempts on there on the affidavit to show them and serve
Mighty Mike Reid: Yeah.
ServeRight Process Serving: manager said they couldn't they didn't do that and so I had well I got the accountability sheet and sent that over but still you know they wanted it all on one sheet which I I couldn't provide for them.
Mighty Mike Reid: Yeah. Yeah. No. Yeah. But being able if you could upload any kind of document and say, "Hey, every time I do, like for example, we used to do uh certified mailings for evictions all the time, which I know the team still does,
Rhino Justice: All right.
Mighty Mike Reid: but we have the server do it locally now. But, um, having a a form that you could just have a little spot where you once you print it, you know, you're going to put that green certified slip on there, but everything else is the way you want it.
 

01:08:49

 
Mighty Mike Reid: You could have like be able to build your own forms doesn't seem like that hard of a thing. Like we have AI now, right? Like we are we are plenty ready. Uh, yeah.
Rhino Justice: Well, that's what I was I was going to say, Mike. Are you going to do affidavits for each state? Are you just going to do a nationwide one?
Mighty Mike Reid: Yeah. So, so I'm going to build a builder and then I'm going to probably spend some time in there and create a bunch of affidavits, but the goal is like they want they were going to build them themselves and I said it would make more sense for you to just build a builder for me so that I could build my own proofs so the customer can build their own proofs. So, you could literally design your own proof uh like like you're building a website. You can upload the PDF as your backdrop and then you drag and drop the fields that you want where you want them.
 

01:09:34

 
Mighty Mike Reid: Does that make sense and and I'll do it for you too or Mark will do it.
Rhino Justice: Yeah.
Mighty Mike Reid: Like these guys are all here full-time uh ready to help, right? So you say, "I uploaded it. I just not sure how it works." You know, like let's jump on a call, you know, get comfortable jumping on a call with these uh with Mark and or JC or or Edge and like making it happen. you guys, whatever you need, they're here to help. You know, with the CRM, which is already completely live, you can use all the marketing tools in the CRM.
Rhino Justice: What?
Mighty Mike Reid: Um, yeah, exactly.
Rhino Justice: So, so once it's made, will it be in there so you won't have to go ahead and do the template again then?
Mighty Mike Reid: You could save it as a template. Yeah.
Rhino Justice: Yeah. In the Yeah.
Mighty Mike Reid: Get some ranch.
Rhino Justice: Um I am I'm actually getting ranch and I got broccoli and cauliflower and it's some tamales and enchilada stuff.
 

01:10:17

 
Mighty Mike Reid: Get some ranch where
Rhino Justice: Um, my other question is for invoices, are you going to have them customized? Because I know these are the couple things I'm going to tell you that Rocket Service does and if you're, you know, I know like you're trying to be the best, but like it the affidavit, yes, there is, you know, the Texas and there's like five different ones for us for Texas. California probably has like 15 different ones that California has, but it just is like different things or like invoices that are sent out has like customization just like how like kind of QuickBook does where it has like logos
Mighty Mike Reid: Yeah. Yeah.
Rhino Justice: and different stuff. that's, you know, available. I don't know if you're going to do that also.
Mighty Mike Reid: Yeah. Yeah. I think what we'll probably do is um build a accounts payable inside of the system uh where you can pay servers through the system um as far as the money as far as the money goes.
 

01:11:10

 
Rhino Justice: Thank you.
Mighty Mike Reid: But when it comes to uh accounts receivable and getting paid, I think uh tying it to QuickBooks, tying it to Stripe and QuickBooks. So Stripe to get paid through the platform and then it'll immediately create a new line item in QuickBooks. I don't know, some people want to use Zero and different things. So that's why like I was thinking about just doing it all on the platform, but because you can't make everybody happy, right? If someone's like, "I hate QuickBucks." You're like, "Okay, what am I supposed to do?" Yeah. Don, you had something or you already said it. Can you unmute? Oh, yeah. You already said it in the chat. See, let's see. She said that's not an option. Measure. Yes, do integrated e filing and then not an option. I tried to get that set up and it never worked. Don't you have to pay fees to Stripe and then pay fees to QuickBooks also?
 

01:12:15

 
Mighty Mike Reid: True. Yeah, you got to pay Stripe and Quick. Yeah, that's true. If you're accepting Well, you got to pay the monthly fee for QuickBooks, which but just to manage your taxes and, you know, get your books in order. You got to do that, I would say, anyway. But there could be an option to just download, I guess, download all of your accounts receivable from the system and then um have your bookkeeper manually go through. But I think the best thing to do is automate it, right? Like so whenever you get a line item, you get paid, it automatically gets added to your QuickBooks as an income event and then Yeah.
Rhino Justice: I I think that would be a good option because I know that's one where I'm behind. I haven't gone through my QuickBooks at all to go ahead and label different stuff because it's, you know, another another job.
Mighty Mike Reid: stores. Yeah. But you know what? There's actually uh something I've been thinking about.
 

01:13:04

 
Mighty Mike Reid: It's just the beginning of this thought. Okay. But you know, I have VAS and they're going to know how to work the system and all that. And and we were talking about like hiring out VAS before. And I think I think um we're going to for the fee that people are paying the $97 a month that pe the new people when they come in that they pay. I think that it's going to be able to cover um VAS actually helping use a lot of this stuff. So, um if it's not automated, then a VA can do it. you know, you're going to have to go in and manually review the the proofs yourself, but if you had a VA um doing your books, because bookkeeping is one of the biggest things that I've been hearing that process servers do not do. And if there was a way to put the line items into QuickBooks and have and then you have a VA that you pay an extra fee for uh to do your books cuz I've I that's been a problem for me forever.
 

01:14:05

 
Mighty Mike Reid: But I just met a couple different VAs that um from the Philippines that are that are really good accountants and CPAs and whatnot. And they are they're trained as CPAs, like literally accountants that could do bookkeeping for process service. So Edge Edge knows them, too. She's excited because she knows them. They're really good. So So what other questions did I did I address it all, Don? Let's see. Oh, the it never worked. So, are you talking about uh the QuickBooks integration never worked for you? Yeah. How about how about um how about the proof? Were you ever ever ever able to do a proof through Oh, she's on the phone. Got to run. Thank you, Mike and everyone. Thanks, Robert. Uh says eiling. Someone said eiling. Ryan said eiling. So e- filing is um e- filing is definitely coming down the road.
 

01:15:08

 
Mighty Mike Reid: The problem with e- filing is that every single state has a different requ every single court has different requirements. So the only way to integrate with e- filing on a national level would be to basically partner with a third party company that does the e-iling for you. Now I thought about doing that with my company 123 efile. They have a portal in Texas, Maryland, and California, but the only place that makes sense is California because it's the one that requires them to use an EFSP, an electronic filing service provider. So to connect to eiling, um, so you what you do is you'd have to charge a fee through the platform. And the reason why they're willing to pay is it's a part of the convenience of the whole process. So if an attorney comes to the platform, they're like, "What's this $3 for e- filing in Texas? Why they why is that why are they charging me? You know, it's free. They usually use their own portal and they do it for free.
 

01:16:05

 
Mighty Mike Reid: So, it has to be an option where they could check it because they don't want to deal with it and it'll just get filed for them once it's finished. That's something that could be something that works out later. We'll add it, but it'll be one of the last things. Same thing with skip tracing, right? It's a no-brainer to add some type of skip tracing uh capability, but it's a whole can of worms currently. Serve manager does have the notes of the attempts on the proof if you use the nationwide proof. Yeah, the nationwide proof has has notes, Sam. Yeah. So, let me just do a quick screen share and then we'll close things out here. I'll show you guys real quick. You guys see my screen?
Mark Success Team: Yes, Mike.
Edj Support Team: Bless
Mighty Mike Reid: So, thank you. So, currently it's um it's a it's a dumpster fire. They there's like duplicate links.
 

01:17:00

 
Mighty Mike Reid: They're they're really turning this thing upside down trying to finish it. So, finish the design stuff. So, the bid board's not finished. Uh companies tab, inbox. Um your settings tab is pretty it's moved quite a bit. You could go inside your settings tab and update your details. Um, your services offered and then payment settings, upgrade your plan, change your card information. So, this stuff has come along quite a bit. Um, he he spent last week working on that. Uh, okay. So, what I wanted to show you was under the jobs tab, this is like a a practice job, right? So, I put in the details. I could have posted it to the bid board and received bids um that I would be able to find here. If I clicked on bids, it would um show all the bids that I received on the job and then I could go ahead and send it and it would add that person as the server.
 

01:18:03

 
Mighty Mike Reid: Um couple things I want to find out from you guys and I'm going to do a post about this in the community, but is do you want to pay them immediately? This is the thing I'm trying to think about is like, do we want to create an invoicing system called ser kind of like server pay where I'm sending in multiple jobs? Why do I need to pay them through the system right away? Like maybe I want to do a 30-day a net 15 or something. Do something different than than has ever been done really like a net 15 where it's like I after 15 days I'm going to pay them all for all the jobs that they did for those two weeks. I don't know. That's something I'd love to hear your guys' feedback.
Rhino Justice: Can you have can you have multiple options?
Mighty Mike Reid: And then yeah, maybe that would be the way to do it is you say pay now or let's see what do they have here. I think they have something on our design board.
 

01:18:57

 
Mighty Mike Reid: Our design board.
Rhino Justice: Cuz I think if you I think if you had like a pay now option for like the servers that that need to have the money like you know that need the money to be able to go out to
Mighty Mike Reid: I have a like just a designer. That's all they do is design. And um it gives me a visual so I could say no, I hate that. You know, like this is what I
Rhino Justice: serve but then also if not it'd be the ones to go ahead and you know you wait till two weeks 15 This
Mighty Mike Reid: Yeah. So, if they bid on it, so kind of the idea is like when you send it to them to bid on it, they submit their bid, you accept the bid, but then you don't pay it right away is one option where it's like, "Hey, well, why wouldn't you pay it right away?" That's kind of where I'm a little bit stuck.
Rhino Justice: is I would say if I guess if it's a bid one, it'd be different than if it's like somebody that you have a relationship already built.
 

01:19:52

 
Mighty Mike Reid: Yeah, exactly. That's what because that's what Serve Manager is, right? Like in order for us to kind of mimic what they're offering a little bit, it we're not going to Here you go. So, send invitation. So, you enter new job, it's going to show people that are in that area. So, you can send an invitation for them to uh to bid on it or to accept it. You can send it to multiple people and receive bids or you can post it to the jobs board. That's that's what it's going to eventually look like. But I've I told them I want to add multiple ways so they could just uh find somebody on the on their companies tab or they can actually just manually enter it. And that's how it is right now actually. If you if you go create a job, you can actually fill this out, upload your documents. The AI is not connected yet, but eventually this will fill out all the court details um automatically.
 

01:20:45

 
Mighty Mike Reid: And you can go in and change it, of course. And then um yeah, and then you put in like a an an address like 87015. That's your primary address. And then it'll recommend. Oh, here you go. Oh, that's not an actual one, but I think he's designing it right now, actually. How funny. So, it shows this person. Invite for the following process servers from your area. You can invite to collaborate. I can inside myself as a process server or I can post to the bidboard. So, he's going to change this. I think he's adding the designs right now. But anyway, this is going to be where you can just invite people who are who are close by. And this is only going to show people who are current members, right? Not not the Google people. It's just going to show current servers on here. Unless you post it on the bid board in their area, then they'll be invited to bid as well to try to get people.
 

01:21:42

 
Rhino Justice: My my question would be Mike um like so I know some of my current like I would say affiliates use like serve manager and they send me jobs through that right?
Mighty Mike Reid: Yeah.
Rhino Justice: Is there going to be a way that people can just send the jobs to the other person without having to do a good board and you just assign it?
Mighty Mike Reid: Yeah. Yeah. Yeah, that's the idea. So, you could just say uh inside of inside of here when you're going to create the job once you Yeah, you could just search manually whoever you want. You can just uh so we want to have invite to bid and then invite to collaborate. So, right now we had this whole conversation. We're trying to figure out what makes the most sense. uh if you invite to collaborate, you're basically saying I'm not paying you upfront. We're going to work together.
Rhino Justice: Yep.
Mighty Mike Reid: Uh we're going to do it off platform, which is totally fine with me.
 

01:22:32

 
Mighty Mike Reid: You're paying a monthly fee. You should be able to do that. You're a member who pays a monthly fee, you want to invite somebody else who who's also a member, you'll be able to do that uh w within here. And then we're also setting it up where if you invite a server who's not a member, they'll be able to come in, but they'll only see jobs you sent them. And then, you know, of course they'll see the platform, maybe they'll sign up and be a member, which we want them to do, but but if they're your server and you brought them to the platform, unless they sign
Rhino Justice: Okay.
Mighty Mike Reid: up, they don't they don't know, you know. So, the the the biggest thing which I talked about last meeting is that I want to keep attorneys that you put inside of here, um, which we haven't done this yet, but this is something where you, you know, we're going to have to charge more for it because it's going to be a whole different thing, but we'll white label this whole platform.
 

01:23:25

 
Mighty Mike Reid: So, instead of seeing the mighty logo here, you'll see Rhino Justice. You see a Rhino and the whole platform when you log in and when your customers well probably when your customers log in and when you log in you'll have a different domain up here. You'll have your logo here but that's probably going to be a lot more expensive because it's going to be a whole we're duplicating the whole app for each person. So it probably be like $250 a month or something like that. But by the time you get to that level where you're like, I want my own platform where I can just take people, you know, put people in and invite people and it's all my platform. Um, the $250 or whatever it ends up being will be nothing because you're you're getting new jobs constantly sent through from your attorney clients. And I think a lot of the big box companies will want to do that. I really do think they're going to want to do that.
 

01:24:19

 
Mighty Mike Reid: I got to hold out as long as I can on that, though. they're going to have to probably pay a setup fee and stuff, but not you guys. Like, I'm willing to to test it out with you guys so you can, you know, use it and test it out. Tell me what's wrong with it. Like, right now, this is available for free, right? You could come over here, not for free, but included a I mean, anyone could do it though right now, right? Like anybody could come over here and add attempts. All right, put in your attempt details.
Rhino Justice: Are you going to do any live? Are you just going live October and saying here this is it or are you going to do like where you have like you know one or two people start just putting all their jobs in you know seeing that there is quirks before just having it totally go okay and what what I'm saying is like is team stuff is is it the actual servers that are going out there and that
 

01:25:00

 
Mighty Mike Reid: Yeah. Yeah. My team's using it right now and they're finding a lot of things and then every Wednesday they get with the developer uh for a couple hours and tell them all the things that they're finding wrong with it. That's why like right now they're it's actually
Rhino Justice: The only reason I say that is because like there might be something that like you know like you know I know when you say the team it's probably like the Philippines is that they might think of something but there might be something that servers like oh I used to doing this and I go ahead and I push that and it it's not working or I don't have this in there.
Mighty Mike Reid: Yeah. Yeah. No, that's your job. I'm tell I need you for that, you know.
Rhino Justice: Well, that that's what I'm saying is is you're are you going to are you going to have a few people before you say October it's all good to go ahead and do that or are you just going to
 

01:25:46

 
Mighty Mike Reid: No, pretty much.
Rhino Justice: go live October?
Mighty Mike Reid: Yeah. October we're going to go live and where there's where it's a payment where people have to pay, you know, to use it basically.
Rhino Justice: Okay.
Mighty Mike Reid: anybody cuz right now it's not a payment gateway. You could come in here, create a profile, start using it right away. But in OC, but the goal is when we go live is that it will be live, right? It'll have all the functionality it's supposed to have and then you can use it and I'll know that it at least works basic.
Rhino Justice: Okay.
Mighty Mike Reid: Like right now, this is uh it's not embarrassing, but it's not exciting right now. It's like okay. But if I hit add, which what is kind of exciting, which is the first glimmer of hope, is, you know, I post, it looks weird because it says post, but I did this on purpose to make sure it was pulling the proper data from each field, right?
 

01:26:34

 
Mighty Mike Reid: Court name, county, case number, uh, plaintiff name, party to serve. I also removed like received by. That was just such a dumb field. So, I removed that. Um, and then this pulls from the server name, which is also down here. See? So, whatever the server name is that you have will show up there. And you could type in if you want a notary block, you can type in that right here. Or you can type in something else, some other uh verbiage that your court needs. But look at Oh, I accidentally added the last attempt, which is not okay. So, if you wanted to remove something, you could just remove it. Create some spacing where you want to create some spacing. if you didn't do so before. And it looks weird, but this is actually pretty accurate. This poster servy service address. I just typed it weird. I think there should be a space here.
 

01:27:30

 
Mighty Mike Reid: We can have him add some space dash space right here, maybe. Okay. So, this right here right now, like I could, if this was a job, I could I could uh use this as an official affidavit. like assuming this was the name of the server. Um, here's your attempts, here's the signature, there's the date, right? There's the job number. Um, I don't even know what this is. This is some data, random data we put in there. But this is ready to you could use this. This is 100%. No. Uh, also it says non-service for some reason. Uh, but you could change all the things that you don't like about it, right?
Rhino Justice: Come
Mighty Mike Reid: And then as soon as you come back, you see it here uh in the system affidavit. So, and you can actually go in and edit it. If you go in and edit it, it will actually unsign it because you're going to make changes to it.
 

01:28:25

 
Rhino Justice: on.
Mighty Mike Reid: So, why would you know why would it be? So, he This already is an error right here. This should be affidavit of service, not non-service. I think because my last attempt was a Oh, that's why because my last attempt was a non like I Yeah, I didn't put anything.
Rhino Justice: was unsuccessful.
Mighty Mike Reid: I just Yeah, I just didn't put anything. So, whatever the last attempt is, that's what it'll say on the proof. See what See, there we go. See, it fixed it. Fixed it. So, cool. I I gotta look at my calendar. I think I have a meeting right now, actually. But guys, this is um this has been fun.
Rhino Justice: Yes.
Mighty Mike Reid: Don, you had something certain amount of space. Is that going to be temp 10 photos?
Rhino Justice: Yeah. The Yeah.
Mighty Mike Reid: We have to have certain amount of space.
 

01:29:17

 
Mighty Mike Reid: Is that going to be added? Yeah. What what's what space are we talking about on the proof between something?
Rhino Justice: She said like margin at the top.
Mighty Mike Reid: Yeah, you can you can go and add space. You can change it. Right now, this is just like the very basic so that we could get started. But I'm tell I'm having the developer put little blocks on the side that you can see that you could just drag onto a form and say save as template. And I know it's for some people they're like, "Well, that's dumb. Just do that. I just want the proofs to be ready for me." But with that builder, I'm going to be able to build a lot of proofs, right? So, I'm going to go through and create all these affidavits, name them, categorize them, make libraries. My goal is that there will be a 500 or more templates, but you'll be able to search the template database and find exactly what you're looking for.
 

01:30:08

 
Mighty Mike Reid: Jessica.
Jessica Claycomb: Um, if you guys can add the attempt photos as exhibits with like one click, that would be amazing.
Mighty Mike Reid: Okay. So, those those uh attempt photos So let me see here.
Jessica Claycomb: Especially for postings, I don't want to be playing in PDF editors and making exhibits. It's way too time consuming.
Mighty Mike Reid: So if somebody comes to let's see where it's at. So if somebody comes and they upload like this is attempt details and the idea is is that the guy can come. This is not set up yet either this this side view but the idea is that somebody as an attempt let's see where is it at? Oh here it is. So they can add an attempt right. So they can drag and drop, add attempt details, hit save the attempt, and that those will show up as little previews right here. And so what you're saying is that when they click the affidavit, uh maybe from the affidavit screen. Yeah, it' make most sense, huh?
 

01:31:23

 
Mighty Mike Reid: If it was on the affidavit screen somewhere right here, would you think Huh?
Jessica Claycomb: Right. Like how how um serve manager has oh click the box to add the notary block type of thing. Click the box to add the photos or whatever.
Mighty Mike Reid: That's good. Add add photo attachments as an exhibit right here. Put it on the side. So, what I was thinking about doing was putting on the left is all your fields, like these blue fields. Like, you could just have a random text field that you could just keep dragging over. But the idea is that it'll be mapped to something that is here, right? So you you could drag and drop these map things from the left over onto a document that you have uploaded which seems crazy right but it's actually really I mean docuine has it right doc docu sign docver verify they have it and then and then I was thinking like a little nice little table over here that has a bunch of checkboxes where display notary block uh add uh exhibits as an attachment um add attachments as an ex as exhibit and then they could and it'll just boom pop up down here on the bottom.
 

01:32:34

 
Mighty Mike Reid: That's what you're thinking.
Jessica Claycomb: Yes.
Mighty Mike Reid: Exhibit A. And then maybe you could come over here and say see exhibit A. Yeah, maybe maybe put them all on one page or Yeah, I have to feel that, right?
Jessica Claycomb: And then would the photos be subsequent pages?
Mighty Mike Reid: figure out how many or how big you want it to be, right? Cuz yeah, I don't know. If you look at the Figma board and let's just say this was an image here, he just added random images, right? And the idea here is that you could hit this button and it'll show multiple images or you could view and download. These are ones that you've uploaded from your phone or the server uploaded from their phone. And so the idea is is that this image you're would show up on the proof. But maybe there's a way too that when you upload it, you can say, is this a proof, you know, exhibit? Mark's exhibit. Boom.
 

01:33:40

 
Mighty Mike Reid: Boom. That'd be kind of cool. Since it's since it's going to be available when you when you click on the little three dots, you could say edit or view attempt. And when you look at view attempt details, this is what it looks like. And then when you what it's going to look like and then when you have your affidavit, it shows up differently. Shows up like this. So these attachments can all be exhibits to the affidavit. That's a great idea, Jessica. That's that's great. Ser manager said doing that.
Jessica Claycomb: They're doing it.
Mighty Mike Reid: You said that they're doing it or no?
Jessica Claycomb: Uh, no way.
Mighty Mike Reid: Okay.
Jessica Claycomb: I'm spending Well, my VA are spending time doing all that.
Mighty Mike Reid: Look at you, my VA.
Jessica Claycomb: It's a lot of work.
Mighty Mike Reid: Beast mode. Beast mode. That's what I'm talking about. So, I'm I'm really excited for the for the for this chat box just to start happening because this is going to be the beginning.
 

01:34:39

 
Mighty Mike Reid: See, this is your the client, how much they owe you, the job open active jobs that they have with you. Make a private note. Your team can make a private note about them. Hey, this person doesn't pay on time. something. Um, and then you could chat with them right in on the platform. All right. I'm just excited about this and like I I hate the idea that someone would think I might like take their customer or like communicate with their customer. Like I I genuinely want to create like the most transparent um like you know what's happening. You're telling me what you want to see. You're telling me what you want to be changed and updated and we're going to do it. That's that's what I want. So when I go to these conferences and I show it to people, they're they're just like beside themselves. They're like, "Well, how do I get it? How
 

01:35:26

 
Mighty Mike Reid: much is it? And is it expense? It's got to be expensive." And I'm like, "Well, not really actually, you know, not compared to these other software." So, but the problem is is that it's an ever it's a neverending development because you have to you have to keep up with technology and we haven't even built the basic platform completely yet. So once we're finished, oh yeah, this So this is where you could review all of the people who bid. So like if you had a bunch of people bid on your job, you could look and see and it'll automatically highlight the person with the highest reviews and if they're an NPS member, they show up at the top automatically. There's verified and then there's NPS. An NPS verified member is like the middle tier, second tier, and then you can just be verified where meaning we check to see if you're um licensed or registered in your local area. And you don't have to have insurance, but you definitely need I think eventually this might even be like you might even look at this like verified as an individual and NPS verified is like a company like what Don was talking about that it might end up being more like that because this is more expensive, right?
 

01:36:42

 
Mighty Mike Reid: To be an NPS verified 57 a month and then someone who's mighty automation will show up for 50 as a featured and we were talking about using the word recommended. I don't know if I want to use recommended because someone who's a $57 member is also recommended, but there but we want to have featured listings for those who for our founding members and for anybody who signs up at the mighty automation level will be a featured member. And actually, go ahead.
Rhino Justice: I was I was say the the founding should always be the recommended then the rest could be lower.
Mighty Mike Reid: Yeah. Yeah, exactly. the founding members. Uh you're basically founded into um the mighty automation level. So you go to mighty process server, click on get verified. You guys like the new website? It's basically I geared it more towards attorneys. So the idea is that attorneys can come here and they can find servers and eventually we're building a case management system so that attorneys can create their own documents, file them with the court, do everything on the front end and the servers they'll just go post to bidboard right immediately all their jobs and then they'll use this system uploading their documents, choosing a server um and be able to get real-time updates and create proofs,
 

01:38:14

 
Mighty Mike Reid: right? So, it's kind of similar to what I see some of the other platforms doing, but we're we're starting with servers because servers are the ones that actually get it get it served. So, these are the three levels here. If you hit get verified, you can see the three levels. All all founding members are being uh grandfathered in basically as founding members to this highest level. Yep. And I haven't decided to do with the website stuff. Right now it's separate, but you know, I've considered doing it a third. I actually had a fourth tier that was 147 that included website hosting, but I don't know. I just want to keep things focused on what we're trying to do here and keep the website stuff separate for now. That's what makes the most sense anyways for now. But we'll see what happens later on. So, those are the different plans. And then, um, you know, right now the tool.
 

01:39:10

 
Mighty Mike Reid: Oh, yeah. Right here. So, this this like homepage is where I think I'm going to keep the founding members. Wouldn't that be cool? Just the main homepage has all the all the peeps. I got to remove some I got to remove some of these.
Rhino Justice: I like it.
Mighty Mike Reid: Also, the logos. Got to update the logos. Rapid. Yeah. And there's some duplicates. Oh, these are two Patriots. How funny.
Rhino Justice: Mike, do you work on logos individually?
Mighty Mike Reid: Yeah. Yeah, we do logos.
Rhino Justice: I know you guys you you guys do logos. I'm just asking. I like my logo. I just was like just been thinking recently and then I know this I'm like you probably need meetings and everything. I just think my Rhino Justice I need like a cool like how it looks because I've been seeing like logos everywhere now like on trucks when I'm driving or different stuff of just like the word Rhino Justice.
 

01:40:09

 
Mighty Mike Reid: Your logo, your logo is awesome.
Rhino Justice: Okay. I'm just saying the word like like the the wording the blockage of Rhino Justice. That's the part I wasn't sure I just keep the blocks like I made it or have it like look unique.
Mighty Mike Reid: Yeah. What you should do if you really want to is if you really want something different, go to um 99 designs. I think it's like 150 bucks and and submit it to 99 designs and you will get so many ideas. There will be it's called 99 designs because over a hundred people will submit uh designs on your logo and then you can what's the best way to do this is to take one that you really like the text
Rhino Justice: Come on.
Mighty Mike Reid: from one you really like and the rhino from another one you really like and then say hey tell the guy with the rhino be like hey can you make your text more look more like this then that guy will you'll have to pay that guy you don't pay everyone the the pay that you paid initially just goes to that one person because they did the So they won basically.
 

01:41:10

 
Mighty Mike Reid: So there's a lot of people who do this because they do get paid a small amount for trying and but the person who wins ends up getting like 90% of the money and um and then you get to
Rhino Justice: Okay.
Mighty Mike Reid: see all these different designs. So it's something about that whole like from a large group of people, you know, like the mastermind principle.
Rhino Justice: Yeah.
Mighty Mike Reid: Yeah.
Rhino Justice: Okay.
Mighty Mike Reid: Yeah. That's what I would do. If you really aren't happy with it and you're like, I want to wrap my truck, but I'm not ready yet, you know, type of thing, then go I would do 99 designs cuz some I know it seems like a lot, but it's not because you're going to keep using those those logos for, you know, for years, hopefully 10, 20 years. So, you want to try to come up with something that you really just absolutely love where people feel sick and they're like, get a room, you know, whenever you're talking about it.
 

01:41:54

 
Rhino Justice: Yeah.
Mighty Mike Reid: That's the goal. That's the goal. All right, guys. I had fun at the C. Listen, where were you at? I I forgot to give you.
Rhino Justice: I I I I c I couldn't go ahead and come. I like literally had to go ahead and pay for a rental car for like the last four months, which was crazy. My dad went ahead and ended up breaking his hip like three weeks ago. So, it just ended up not going I am now, no matter what I'm like that the savings account that I save for the it's I will be there next year. I will no matter what.
Mighty Mike Reid: We're going to be in Houston. You don't have to go anywhere.
Rhino Justice: Are we Oh, that's even better. Woohoo.
Mighty Mike Reid: Yeah. It's going to be in Houston next year.
Rhino Justice: Just kidding. I Okay, that's awesome.
Mighty Mike Reid: And next year, next year I'm going to go and we'll have Mighty Website Builder there again.
 

01:42:45

 
Mighty Mike Reid: But I'm going to do a separate booth for Mighty Process Server. And it's going to be just highlighting the directory, the tools that you can use. I'm going to what I'm thinking I'm going to do is I'm going to get a big flat screen TV that's a touchscreen. You know those big uh what do they call them? Jotboards. They're like teachers use them in schools. I'm going to get a big one of those and put it on a table.
Rhino Justice: Yeah.
Mighty Mike Reid: Basically, just stand there with people and be like, "Check this out." Boom. Boom.
Rhino Justice: Well, now well now I know if it's since it's in Houston, I could also go ahead and probably afford to go ahead and be like in their featured things where you could feature your business and their template things
Mighty Mike Reid: Boom. Boom. Boom.
Rhino Justice: and different stuff now too then.
Mighty Mike Reid: Listen, I will pay you to go and and stand at my table and talk about how awesome it is.
 

01:43:27

 
Mighty Mike Reid: Okay.
Rhino Justice: All right. All right. I'll be there. I'll be there.
Mighty Mike Reid: Yeah. Well, thank you guys so much. Appreciate you. And uh be safe as always, you know. Um you guys are out there working hard. Just be safe. Uh use the tools I give you. Um uh a lot of the things with the marketing stuff, you can just set it up and literally spend five or 10 minutes on it per day or an hour per week on it and it'll work for you. Okay? It'll it'll do all the work for you. You just have to you have to come up with some of the creative, some of the text that you that makes your company yours and the tools will do the rest for you, the automation. I mean, I only record about once a month, right, Edge? Like I just did the one batch recording recently and then we do of course these masterminds and stuff but other than that like I just record once like once a month like uh 50 minutes worth of videos and but I'm posting four or five times a day right and so you you guys can use the tools.
 

01:44:32

 
Mighty Mike Reid: You don't have to do video posts either. You can just do image posts through the through mighty automation. So cool. Let me know if you guys have questions. Take care. Be safe.
Rhino Justice: See you guys next week.
Mighty Mike Reid: Yeah. Next week we're actually doing the client acquisition boot camp, right?
Jessica Claycomb: Byebye.
Rhino Justice: Yep.
Mighty Mike Reid: Yeah. Check the calendar because I did move it from Tuesday to Monday. Yeah, because um because I'm leaving Thursday for Calluspro and Yeah. So, I need it to be Monday, Tuesday, Wednesday, and then I'm leaving for California Association of Pro Servers on Thursday. So, check the calendar. I've updated it. See you guys. See you. Oh, yeah. You got to turn it off. Stop recording. Edge, edit this out. I mean, Netty. Netty, edit this out. Did I stop recording?