21 - Michael Santos | Mighty Process Server

Full Transcript
0:00Michael Santos:So after telling the other half, yes, I'm going to the strip club today, honey. And then explaining why, I go. And I'm like, well, I can imagine how this was is going to unfold as you. I'm sure you can by the expression on your face. And I really also didn't want to go. Like, any server out there who's been doing this for any length of time is, you know, you don't want to waste time and effort and money going back over and over and over and over, right? So I pull up to about a half block away and I pull up the phone number for the club and I call it and some guy answers naturally. And I'm like, yeah, is so and so working today? She's my favorite. So you know, I'm not gonna say hi, I have a subpoena for one of your strippers. Is she there? Because you know the answer is gonna be no. So he's like, oh yeah, she's on stage right now. I'm like, excellent.

0:57Intro:You're listening to process server Daily, the show where hustle meets in the high stakes world of process serving. From elite pros to the new servers taking massive action, these are the voices of a rising industry hosted by the founder of 1, 2, 3 Legal Support, Mighty Mike Reed. This is your backstage pass to building a profitable process serving empire. Let's get into it.

1:25Mighty Mike:The bad guy, Michael Santos, welcome to the show. Thank you. Awesome. Well, Michael, tell us a little bit about yourself and how you got started in the industry.

1:32Michael Santos:Well, my oldest sister was a process server who then ended up starting her own company. And when I was about 16 or so, I would go out regularly with my brother in law who was also a process server, just more or less to get out of the house. And as such, he taught me the documents, what could be served, in what manner, and most importantly, he taught me my navigational skills. This is back in the day before GPS where the Thomas Brothers map books were your best friend and co pilot. So once I turned 18, I was quite able to hit the ground running. So in effect, I've been more or less in this industry my entire adult life for a bit before even becoming an adult.

2:07Mighty Mike:Well, that's really cool. We all get started different places and it's really cool to hear that it was kind of a family thing, right? Mm, that's really cool. So there's a reason why you're on the show. You got a lot going on. You've told lots of great stories in our Facebook group on server Nation and I really appreciate your activity in there. There's a lot of really great people in there.

2:28Michael Santos:Absolutely.

2:29Mighty Mike:So tell us, what is your worst experience? Tell us, take us to that moment. Your worst experience working in the field?

2:36Michael Santos:The one that comes to mind is years ago I had to go serve a wage garnishment to a travel agency. And when I went in, I served the owner, who also happened to be the sister of the garnishee. I do get that from time to time, especially in smaller businesses. What made this one odd was the owner asked if she paid the sheriff's office the full judgment amount, would she have to still inform her sister the garnishing? I told her I couldn't give her any legal advice. The law requires you to, as it states on the order. But if the judgment is satisfied and full, I can't see how anyone having any would have any grounds to do anything. And then I asked her why she would do that other than just helping out her sister. The owner stated that their mother had just passed away the week prior. And after the services they were all back at the mortuary and her father sat down and died. It was if he. It's like his will to live just ended after his wife passed away and he only hung on long enough to make sure she was taken care of. At the time I was serving it, they had just returned from the father's funeral. It could have been just a BS story, but the look on her face and how she reacted just have the ring of truth to it. And if I could have just shredded the order on the spot, I think I would have. I just, I couldn't even work the rest of that day. I'm like, alright, I'm done. I went home.

3:52Mighty Mike:Isn't it crazy, Mike, how as process servers, sometimes you'll get, you know, a customer or client that'll tell you, you know, oh, she's lying or she's this and that. Like as process servers, when you've been doing this for a while, you know, you know if they're lying to you or not. Probably 80% of the time. Would you say that's correct?

4:09Michael Santos:I say the longer you've been doing this, if you really, you know, interact with people, you should be able to tell when you're being fed a line. The owner of that travel agency, it just rang true across. I mean, she was, she was addressed for a funeral. It just, you know, the look on her face was like she just wanted to drive off a cliff.

4:29Mighty Mike:That's definitely a start, a sad thing. Whenever you go in and you're trying to like, you know, serving a notice on a single mother. You're, you know, those different types of situations, they definitely. How do you handle? How do you. What do you do? How do you deal with those? How do you sleep at night?

4:44Michael Santos:I tell people I sleep well at night. Sometimes I sleep well during the day, too.

4:51Mighty Mike:My wife gives me a hard time because I. My head hits the pillow and I'm out.

4:56Michael Santos:You're fortunate. Me, I need at least like an hour laying there before I'll drift.

5:01Mighty Mike:Wow. Well, it's definitely. That's definitely a terrible experience. What I get from that is, you know, this is the job as a process server. When you get out there, just do your best. I would say I would add to your story that, you know, and I'm sure you handled it like a professional. But I would add that when you're out there and you serve something, leave that experience. Not, you know, creating any more strife in, you know, in that situation. It's your job to be just transparent and completely like, hey, this is your documents. Have a good day, you know, and just leave. And don't. Don't sit there and. Because I. I got to tell you, it's one of the hardest things for me is to sit there and I want to tell them all the things they can do and, you know, and you just can't. Yeah, you can't.

5:44Michael Santos:I just try to be nice to people. Being nice to someone cost you nothing.

5:48Mighty Mike:Right, Exactly. That's good stuff. So, Michael, what do you want to get from your story?

5:53Michael Santos:The people you interact with, whether it be your client or. Or who you're serving, is. No one's ever happy to see you walk up to them with a clipboard. Let's be honest, more or less is they're not just the name on the documents. They're a person with feelings and real life issues, just as same as you and anyone else.

6:13Mighty Mike:Right, Right. That's good stuff. So, Michael, we all have those terrible experiences out there, and we all get out there and learn something, I guess, from each of them. But what is your greatest experience working in the field?

6:25Michael Santos:Actually, it was the most funniest is every day in this industry is a ticket to a brand new show because no two days are exactly the same. Some are funny, some are tragic. You know, it's, you know, it's kind of like a soap opera. Soap opera is what we do is, you know, and beyond, like, the freedom of schedule is I had to serve a subpoena on a stripper At a strip club, basically. Long story short, big guy beat the snot out of little guy. Little guy was suing big guy, who obviously played rat a tat tat with him. And they were subpoenaed the stripper who witnessed it to appear in court. And I'm like, great, I'm gonna walk up. People are gonna be driving by going, pervert. Oh, man. Well, whatever. So after telling the other half, yes, I'm going to the strip club today, honey. And then explaining why, I go. And I'm like, well, I can imagine how this was is going to unfold as you. I'm sure you can by the expression on your face. And I really also didn't want to go. Like, any server out there who's been doing this for any length of time is, you know, you don't want to waste time and effort and money going back over and over and over and over. So I pull up to about a half block away and I pull up the phone number for the club and I call it and some guy answers naturally. And I'm like, yeah, is so and so working today. She's my favorite. So it to get, you know, I'm not gonna say, hi, I have a subpoena for one of your strippers. Is she there? Because you know the answer is going to be no. So he's like, oh, yeah, she's on stage right now. I'm like, excellent. And you know, hung up and walked to the door and guy there working the. The COVID charge or whatever the hell it is. I asked for her like, oh, she's not working today. I'm like, don't lie to me. I recognize your voice. I just spoke to you like a minute ago. You said she was here because she's my favorite. And the look on his face was priceless. And he just played song and dance and was like, well, you need to deal with her on her own time. I'm like, no, I'm dealing with her now. We can do this either one of two ways. The easy way or the hard way. But one way or another, we will be doing this dog with the bone mentality. And he's like, well, what's the easy way? I'm like, you have her come up here dressed at least in something suitable for the beach. I take 30 seconds of her time and I'm a memory. The hard way is I put a civil call into the sheriff's dispatch for a civil standby. It's middle of the week, six o', clock, probably not a whole lot going on entertainment's where you find it. Do you really want the front of your establishment to look like a first responders convention? Because your customers coming here are gonna see two, three, maybe even four sheriff's patrol cars here or city cops, whichever responds, and they're gonna keep on trucking. And how much do you charge per person to come into your club? You know, when it comes down to the end game of it, it's all about the dollars and cents. She came up, I served her, I left.

9:28Mighty Mike:That's definitely a cool experience, you know, whenever you get. You know what's funny is I've heard all these stories about people serving people in strip clubs. I never get to serve people in strip clubs.

9:38Michael Santos:And that's probably why you're still happily married.

9:41Mighty Mike:Yeah, probably, probably. Well, that's cool. That's a fun experience. And it's a really good way that. The way that you handled it was definitely. Was definitely very tactful. You know, this guy. A lot of times, their perceived authority being, you know, I'm the strong man in front of the door. You got to pay me, you got to go through me to get inside. Now, it would have been interesting, though, if he would have let you come inside, you know what I'm saying? Like, how would you have served it? Like, if she was on stage, would you have waited for her to come off stage, or would you have just thrown it onto the stage?

10:16Michael Santos:No. I mean, even when I get someone who's being, for lack of a better word, hard ass with me, you know, I keep my professionalism.

10:23Mighty Mike:Yeah.

10:23Michael Santos:You know, that's what separates me from others.

10:25Mighty Mike:That's good stuff. So tell me, Michael, that is a really cool story, and the way that you handled it was definitely professional. What are you working on right now that has you most fired up, most excited?

10:35Michael Santos:Well, for 26 years, I served in California, and two years ago this month, I relocated up to Salem, Oregon. And in a way, I'm basically on the Oregon side of it, starting from scratch, you know, trying to build. Build a name, build. Build my. My little empire as far as, you know, my spectrum of the industry. And just, you know, it's been interesting seeing the night and day difference between California and Oregon. I never thought I would ever say I missed the California court system, but I truly do. The Oregon court system is right. Is circa about 1850.

11:13Mighty Mike:What would you. Mike, what would you say is the biggest difference between Oregon and California?

11:17Michael Santos:There's no registration or licensing required in the state of Oregon. So basically, anyone 18 and over and Not a party to it, who's a resident of the state can serve, which translates to a lot of sewer services, in my opinion. The code sections up here are so vague, it's like trying to read IKEA installation instructions at 3 in the morning while you're drunk and standing on your head. It's, you know, I mean, at least the CCP in California is very cut and dry. I mean, a layperson can read it and understand it. Here is so vague and all over the place. It is just. We have the Oregon State conferences for our service association here is coming up in a little less than two weeks, and I'm planning to attend it and talking with the association president. We're going to try and drag the industry here in Oregon into the 21st century.

12:09Mighty Mike:That's awesome. I got to tell you, the associations. If you could get on board with some associations, you could really make a difference.

12:16Michael Santos:You know, it's going to be a fight here because there's powers that be in the state, in our industry who are totally anti change. For example, actually, the biggest change difference between, like, California and here that I've noticed is there's no trespass exclusion for servers up here. If you cross a no trespassing sign to serve an order, you could be arrested.

12:40Mighty Mike:Oh, wow.

12:41Michael Santos:And some of the larger companies here don't want that to change because they want, you know, talking to one, which without naming anybody, is, well, if there's a no trespassing sign, take a picture of it. We'll send it back to the client. You know, we'll bill them for the attempt, and then they have to find another way for us to go serve, and then we get to build them again. And I'm like, well, speaking economically, I can understand that mentality, but in my. In my experience, that's just not good service. That's not good service to your client.

13:09Mighty Mike:Well, and everybody. You up in Oregon, I'm up in Northern California, and everybody has a no trespassing sign. Everybody. Like, you know, exactly. What are you supposed to do? I mean, if I get it, if there's a gate, you know, maybe if there was a gate with no trespassing and you literally had to jump the fence, that's a different story. But if you have like an open drive and you can just drive on through, but there's no trespassing signs on all the trees and stuff as you're going, what do you do?

13:37Michael Santos:Well, every. Every apartment complex, every manufactured home park has no trespassing signs on it. It's just it's just unreal. And what's one of the other changes here in Oregon, unlike California, where if a company has a registered agent for service, it's an option, you can still go serve it wherever. Under Oregon law, if they have a registered agent for service with the Secretary of state, that is the only place you can serve it. So like if I had a summons for Nike and went up to their corporate office outside of Portland and put it directly into the hands of the CEO if their agent for service is located somewhere else, that serve as invalid.

14:14Mighty Mike:Wow. So if it's a defunct court. So like what I get a lot is it's a suspended registration with the Secretary of state. So they then it'd be anywhere. Right. And you can do it anywhere. But in Oregon you're saying if it was suspended or anything then you're out of luck?

14:29Michael Santos:Well, no, it's my understanding if it's a suspended or dissolved, then you can do anywhere. But if it's an active, okay, LLC or corporation and say because in Oregon CT Corp. Corporation, service company, national registered agents, they're all located here in Salem. But if I go, but there are companies that I have had to serve where the agent for service is the owner's house way out in Timbuktu. Hence the you make a left turn at the salmon run, make a right turn at Bigfoot and keep an eye open for Lewis and Clark and then pray the Air Force airdrops and supplies so you can make it back to civilization is you know, the interesting dilemma is what if the agent for service has their home address out in whatever, you know, residential area but then has a no trespassing sign up law says I can only serve it there, but if I cross that I can be arrested.

15:21Mighty Mike:Wow. Well that is definitely something worth being excited about. Setting up the, being becoming a part of the association and setting up your, your organ business up there. I'm, you know, I definitely want to, you know, continue our communication about that and things to see how I can help. You know, we're definitely building an empire with Server Nation as far as taking the views of all, you know, taking the Google views from the big companies and trying to give them to the smaller companies. You know and it's just a simple matter of SEO building and you know, the different marketing techniques with like Facebook ads, Google Ads and we have our Server Nation blog team now that's been blogging like crazy. And so here next month you're going to start seeing a new blog come out each week. And so you Start to do these types of things with your state association like NAPS is doing and CalisPro is doing a pretty good job. You start doing those things and you'll see a huge impact. Everyone will start going to that website to be able to hire organ process servers. And you know, if you end up being the president or something like that, it definitely gives you a lot of, a lot of cloud, a lot of ability to make a difference in that state.

16:32Michael Santos:One of my friends in the industry who used to be a president of the, of Cal Pros or Caps, whatever they're calling themselves this month, you know, I was discussing him with him regarding how far do I want to push it? You know, because I mean I'm new to the, to this area. So I mean I, by some I could probably be seen as the. Now I don't know how to term it, just that, you know, I don't want to come across as pushy into a new area is. But he's like, he's like Mike, you're gonna wind up running that association in a few years. He's like, because I know you, you're gon. Okay, this needs to be changed. You know, the era of complacency is over. And I'm like, please don't say that. Please don't say it's like I don't have enough on my plate as it is.

17:20Mighty Mike:Well now there's two guys that have said it, so you better just suit up.

17:23Michael Santos:You know, it's like, you know, they want to grow their membership, but you need to be association and especially in this industry needs to be proactive, not reactive. Hey, quick break from the episode to tell you about something that's changing the game for processor across the country. It's called Mighty Process Servers and yeah, you can join absolutely free inside. You'll get full access to every course, every download and the educational tools that we use to help process servers build profitable companies. We meet every Tuesday at 1pm Eastern for our live Mighty Mastermind call. Come join the conversation. You can connect with other professionals, post on the discussion board, direct message members and become part of one of the most engaged communities for process servers. Don't wait. Go to mightyprocess server.com and join today. Those who get verified, get listed and start bidding on jobs same day. Now let's get back to the show.

18:32Mighty Mike:Michael, are you ready for the rapid fire round?

18:34Michael Santos:Always.

18:34Mighty Mike:What is your favorite skip trace tactic for online?

18:37Michael Santos:I use IRB search. Or I guess I should say it's now Delft Point If I'm in the field, I talk to neighbors, co residents, I pay attention. If I'm serving someone who just relocated from another state and the car in the driveway has that state's plate on it, it's a clue.

18:54Mighty Mike:That's good stuff. Whenever you do an attempt, I've actually adopted that as a regular thing. If it's a no answer and there's a car in the drive, I'm getting a license plate, I'm sending it to my client and if it's one of the attorney clients, then I'm skipping it when I get back to the office and to verify that address. Especially if the person tells you it's a bad address, it's good stuff. What is your favorite tool for defense?

19:18Michael Santos:Well, if you're talking hardware, my typical copilot is either Sig Sauer or H and K. It just depends on where I'm going. One thing I have adopted since I've relocated to Oregon is when I do residential service, I do wear a body cam.

19:32Mighty Mike:Very good, very good. Yeah, body cam. Being able to have that is, you know, in the case that something bad happens, you're going to have proof and that's powerful.

19:40Michael Santos:Well, the worst case for me wouldn't made me decide to go that route is up here in Oregon especially, firearms are everywhere. More so, I mean you drive through town, it's like Salem being the state capital. It's like gun store, pot store, strip club, gun store, pot store, strip club, gun store, pot store, strip club. Not necessarily in that order, but I mean it just, you know, it's very prevalent throughout the area. You know, it's a very liberal state politic wise, but if Portland and Eugene fell into the ocean, the state would be as red as Texas. And my biggest fear when I go to a resident, especially someplace rural, is if they pull a weapon, forcing me to pull mine. You know, naturally, if mine comes clear of its holster, police are getting called whether a shot's fired or not on either side. And if the police come, I'm still going to be obviously armed because I'm there. They're going to naturally put theirs away and make up some BS story that I came in threatening them or whatever, in which case then I'm the suspect and the tables turned and I want to go, officer, would you like to see what occurred in 1080 HD?

20:51Mighty Mike:You know, that's good stuff.

20:54Michael Santos:He said, she said. In that case, you're already, you're already toast in the court of public opinion as far as the officer is concerned.

21:00Mighty Mike:Yeah, so it's interesting though, that you mentioned that as a tool for defense, because it really, it really is a defense mechanism. Like you're. Like the way you're describing it is like if you don't have some kind of recording of the situation, then you pull a gun. And I like to go, Michael, I like to go with the levels of defense. And so like, you know, I have my tactical hand, hand to hand. First of all, my verbal. Right. Trying to handle it with my verbal defense, trying to down get, you know, downplay the situation, get them, talk them down and then. But if that doesn't work hand to hand and you got, you know, then you got your tase, then you got your gun, then you got. And I like having that because every situation is going to be a little bit different. And I haven't had a camera. I just now ordered an oclee. So I'm going to see if that is worth the money. And if it is, we're going to. I'm going to start having that. Instead of recording with my phone, I have been taking my phone and putting it on the back of my clipboard facing forward. And I walk up with my clipboard kind of sideways, you know, but the whole time my phone is recording. And it's actually worked out pretty well for me. People don't. Some people look a little suspicious, like, why is your phone on the back of your clipboard, you know, in your hand, the way I'm holding it, you know. But I could see that being really valuable. So thanks for. Thank you for sharing.

22:18Michael Santos:What I actually did is I bought one off Amazon from the manufacturers called Safevant. They had a 32 and a 64 gig model. And I bought the 64 gig models, like $175. And it had a humongous clip on. I mean, the clip was solid. It was actually cutting the material of my shirt. So I bought one of the little leather badge holders that you hang around your neck and clipped it to that. And it's incredibly obvious and it has solved problems. I mean, I've served foreclosures and people have thanked me and shook my hand and they've. After they've looked at the camera like half a dozen times, they go from like eye to eye to camera because I have it just hanging right around the chest. So it's also very obvious that you're recording. Right.

22:59Mighty Mike:Which you want with the different laws.

23:01Michael Santos:Exactly. And then each night I just, I plug it in and date and time stamps the whole thing and I just port the footage over to the computer each night. And then once I fill up enough for a disc, I burn it to a disc and it goes up on a shelf.

23:16Mighty Mike:Very cool. Definitely want to have a process so that it doesn't become cumbersome.

23:20Michael Santos:You know, it's a few minutes of your day that just is an insurance policy. I mean, in 28 years, I've never had to pull a firearm on anybody and I strongly hope to keep that streak alive. But when, you know, when the game's over, it's like I plan to be vertical at the end of the day. And there's areas that I go to that you're not at the top of the food chain either. So, you know, you may not have cell reception. And the only one you can truly depend upon to defend yourself is yourself.

23:49Mighty Mike:Right. So what, what, Michael, what do you use to track your serves? What's your favorite software?

23:56Michael Santos:The software I'm using now, I just switched actually a few months ago to Windsurf from tristar. I've been very pleased with them. Their services is just beyond compare. Any issue I've had, obviously with fine tuning a new software package, they've just been all over it and their mentality is kind of mirrors my work ethic. It's what can I do? What do you need?

24:25Mighty Mike:Very good. Yeah, yeah. TriStar definitely has a decent program. They have an app that you can use that doesn't require Internet signals. So that's one of my favorite things about, about TriStar and all the settings is probably a million and one settings in there to switch things up. So that's great. So what book would you recommend?

24:45Michael Santos:I like Tom Clancy. I've always been a Tom Clancy fan. I mean, I've, you know, my reading habits cross a whole variety of a spectrum. You know, the. I grew up playing Dungeons and Dragons as a kid and like the Ari Salvatore books. If you were to look at my bookcase, you'd probably find multiple shelves on history, especially World War II. But I'd have to say Tom Clancy is my favorite. To pick a specific book, it would be without Remorse. It's one I would love to see them make into a movie. Although it'll probably never happen. But that book can also be used as a textbook for interrogation.

25:24Mighty Mike:Nice. Nice. That's awesome. What is the greatest advice you've ever received?

25:29Michael Santos:Just be honest. First time and every time. If you screw up, own it.

25:33Mighty Mike:Good stuff. What would you do if you woke up tomorrow with all the same skills and knowledge, but you didn't know anybody and only had $100, a smartphone and a car. How would you regrow your business? I guess you're kind of doing that right now with Oregon, huh?

25:48Michael Santos:Exactly. I would print some business cards at home and start canvassing the local law firms, collection agencies, property management companies and so on. Call any of the other process serving companies in the area to see who need a subcontractor. And like you said, in a way, in a way other than the hundred dollar part. I'm. I pretty much am doing that again right now.

26:07Mighty Mike:That's good stuff. It is nice to be able to build it on the back of another business that's producing revenue.

26:12Michael Santos:Yep.

26:13Mighty Mike:That's awesome. So you said, you mentioned the cards and going in, so that's. To me, that's like pounding the pavement going out there. What is your, what's your absolute favorite trick? You know, just to drive it in a little bit deeper. What's your favorite tactic for getting a new customer?

26:30Michael Santos:It's just there's no real one specific way. I mean, you know, you talk to people. You know, one thing I've told people, when they like, do like their advertising, they mail it to the attorney's office or they try to get the, the attention of the attorney themselves. And I'm like, you're wasting your time. Unless it's a small little office where he's, you know, not only the attorney, but the chief bottle washer as well, is. The people you want to target are the paralegals and the legal secretaries because they're the ones who make things happen. They're also people you don't want to irritate at the law firm because they will make your life miserable or, and they'll, you know, they're the ones who run it. I mean, if you think of it like a military unit, you know, who really gets things done? The lieutenant or the NCOs.

27:15Mighty Mike:Right, right. It's the busy bees that are running around getting things done.

27:19Michael Santos:Yep.

27:20Mighty Mike:Very good. So, Mike, I appreciate that. And before we close it out here, what is your parting piece of advice for server nation as far as the

27:27Michael Santos:skill sets or skills to develop? I would say the two biggest skills a server need is a know your navigational skills. Don't be just relying on GPS because anything electronic can break. You know, learn how to get from point A to point B to point C without backtracking. And know the area you operate in. The. The second part would be learn how to talk with people and not at them. There is a distinct difference. Treat them the way you want. To be treated, and that will solve a lot of your problems before they escalate.

27:58Mighty Mike:That's wonderful. What is the best way we can connect with you and then we'll say goodbye?

28:02Michael Santos:Our website is www.superior processservers.net. it lists our services and our contact information. And you can find me on Server Nation, obviously.

28:12Mighty Mike:Yeah, we're on there chatting it up, having a good time every day. It's actually grown to be over a thousand members and most of them are pretty active. We have a Probably at least 50% active rate on the. On the Facebook group. And I just can't. I mean, you can't find that in any other industry. You'd have to pay for that kind of support that you're getting it that we get at Server Nation.

28:34Michael Santos:It's one of the first stops I do when I get up and I go online before I head out and about. And I've talked to a few, you know, people outside of there, you know, on the phone or through messenger and throwing out some tidbits and suggestions on how to do things. Lori Ford comes to mind on that one out in St. Louis as she was trying to grow her business and made some suggestions on how to pursue it. And, I mean, I don't mind sharing tidbits as long as you're not like right next door to me.

29:09Mighty Mike:Yeah, that's an interesting dynamic, you know, sharing, you know, you love to share with everybody. And that's one of the reasons why Server Nation is so great, is it's, you know, where it's all across the nation. You're not competing with the guy in your backyard. But it does become kind of interesting when you start communicating on Server Nation with someone who's in your backyard. It becomes kind of a dang, you know, he found my secret tool, you know, this Facebook group where I can network with all these people. And it's really cool and I'm really excited that we created this servernation us for the Facebook group to kind of have an actual website place. And then now with the blogging group, you know, they're starting to actually share their ideas freely on this. On this website, on this platform, which is ultimately going to result in more Google traffic and a lot of the same stuff we have going on in the group, you know, the different communications and reviewing each other and sending each other work. It's pretty cool.

30:04Michael Santos:One of the, one of the suggestions I gave her that she. She was actually surprised by and her husband was actually against it, but then warmed up is because she. I Guess she was doing mostly subcontract work for other companies and wanted to kind of grow her own client base. And I said, send out your flyers and, you know, put a little coupon sort of offer on the flyer for new customers only. You know, send us five local serves, get one free.

30:31Mighty Mike:That's good.

30:32Michael Santos:You know, it's like her husband was initially like, well, that's giving away a serve. I'm like, no, that's getting your foot in the door.

30:39Mighty Mike:That's right. That's right. Taking these different opportunities to be able to get new businesses, definitely a help. Well, Michael, I want to personally thank you for being on the show. I've been impressed with everything, you know, you have going on, all your stories and the idea that you picked up California from California and keep your business going there and you're starting a new business in Oregon. It's only done by a few others that I've, that I've known so far since I've been in this industry. And so I commend you for that. I'm excited to share your story with the world and thanks for coming on the show.

31:09Michael Santos:Absolutely. It's been a blast.

31:10Outro:So until next time, that's a wrap

31:14Outro:on another episode of Process Server Daily where the legal support industry levels up. Want to grow your process serving business with the best marketing tools, the most engaged community and the highest ranking directory online? Visit mightyprocess server.com claim your listing. Join our free community. Surround yourself with process servers who get it and build something real from the field to the courtroom. This is Process Server Daily. Until next time. Stay safe out there and live Mighty.

21 - Michael Santos | Mighty Process Server

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