Process Server Mastermind June 10, 2025

Notes

• Mighty Mastermind Welcome and Updates Mighty Mike Reid welcomed attendees to the final Mighty Mastermind before the transition to Mighty Premium. He announced a new free monthly mastermind called Roundt in the evenings. Mighty Mike Reid is excited about the progress of the new app, which will handle all process server needs from job reception to payment, including bidding and contract acceptance (00:00:00).
• Networking and Community Growth Mighty Mike Reid emphasized the importance of networking within the Mighty Mastermind community and encouraged participants to connect with each other. Adele shared their contact information in the chat for networking purposes (00:01:00) (00:04:42). Rhino Justice highlighted that association membership is more about networking than guaranteed business growth (00:06:26).
• Mighty Premium and Free Resources Mighty Mike Reid explained the decision to double the price of Mighty Premium to focus on committed members (00:07:20). He noted that free resources, including revamped backup and marketing training, are available within the community (00:08:08). The updated marketing courses will focus on actionable steps to gain business for process servers (00:20:39).
• PSD Clips and Directory Ranking Mighty Mike Reid introduced PSD Clips, a new platform answering common Google search questions to improve search engine rankings. He reported that the process server directory's ranking has improved, reaching number four in some markets (00:01:54).
• Google My Business Importance Mighty Mike Reid stressed the critical role of a Google My Business listing for new process serving businesses, citing it as 95% of the initial focus (00:14:48). He shared his experience overcoming rejection by providing detailed visual evidence of his junk removal business operations .
• Transitioning Business Models Mighty Mike Reid reflected on his journey through various businesses, realizing his passion for teaching and helping others within the legal services niche (00:18:46). He mentioned the potential future sale of his 123 Legal Support business as he focuses on Mighty Process Server (00:19:45).
• Replay Availability and SEO Strategy Mighty Mike Reid announced that replays of the masterminds are now available on the Mighty Process Server website under the community section (00:21:29). He explained a specific SEO tactic where video previews are images that link to a dedicated watch page for the actual video, improving page time metrics for better rankings (00:22:27). Mary Support Team was asked to implement this strategy for 123 Legal Support's California e-filing content (00:23:20).
• County-Specific Video Pages Mighty Mike Reid proposed creating video watch pages for each county related to 123 Legal Support's e-filing services (00:24:22). Mary Support Team confirmed that a template could be created using mighty automation for this purpose (00:25:15).
• Website Updates Needed Mighty Mike Reid identified that the hyperlink for the meeting transcript on the replay page still links to a Google Doc and needs to be updated to scroll down to the transcript on the same page (00:26:01). He also noted that the server application fee displayed on the website is outdated and needs to be changed from $57 to $97 (00:27:04).
• Bidding System Beta Testing Sheila Williamson inquired about accessing the bidding feature. Mighty Mike Reid explained that the bidding system is currently in beta testing but is accessible under the "my jobs" tab, then "jobs board" (00:28:07). He showed the basic functionality, including placing bids and messaging. The user interface for the bidding system is being redesigned (00:28:54).
• Accessing the Bidding Platform Mighty Mike Reid provided Sheila Williamson with the web address (app.mightyprocesserver.com) to access the portal where the bidding feature is located (00:29:43). He clarified that the hire board is for Mighty Premium members to dispatch jobs. The platform includes sections for jobs in progress, quotes, and posting jobs (00:30:39).
• Bidding and Payment Process Mighty Mike Reid detailed how the bidding system allows users to contract and pay servers directly through the platform. Payments are held in Stripe escrow and released to the server upon completion and proof of service (00:31:27). This system aims to provide security for both clients and servers (00:32:26).
• Future Directory and App Development Mighty Mike Reid mentioned the future directory will be more advanced with a map showing server locations (00:34:12). He stated that a fully functional mobile app for both iOS and potentially Android is under development (00:36:04).
• Mac vs. PC Discussion Sheila Williamson and Rhino Justice discussed their preferences for Mac and PC operating systems. Sheila Williamson highlighted the seamless integration of Apple devices, while Rhino Justice noted the differences in interface (00:36:58). Sheila Williamson offered to provide Mac keyboard shortcuts to Rhino Justice upon their transition to a MacBook (00:37:47).
• User Interface Preferences: Proof vs. PST Sheila Williamson shared their positive experience with the user interface of Proof, highlighting its visual clarity and ease of navigation compared to the cluttered feel of PST (Paperless Process Server) (00:39:07). Rhino Justice echoed this sentiment, finding PST less intuitive for entering jobs compared to ServeManager (00:40:08).
• Feedback on App Design Mighty Mike Reid sought feedback on the desired design and functionality of the new Mighty Process Server app (00:41:01). Rhino Justice requested a design that minimizes the need to click through multiple pages to access information or perform actions (00:41:48).
• Competitive Intelligence: Proof Platform Sheila Williamson recommended setting up a client profile on Proof to understand their pricing and features (00:41:48). They noted Proof's expansion into notary services through the potential acquisition of Blue Notary and their rapid growth into various legal service areas (00:42:44). Proof allows clients to easily upload documents, which are then analyzed by AI to streamline the job setup process .
• Proof Dashboard Features Sheila Williamson shared their screen to demonstrate the client-side dashboard of Proof, showcasing the intuitive interface for uploading documents, identifying parties to serve, and viewing costs . The platform offers add-on services and allows for custom specifications with clear communication to both specialists and servers . Proof integrates with various legal practice management software (00:51:52).
• Proof's E-filing Capabilities Sheila Williamson explained that Proof offers e-filing services across all states, managing the process for clients who may not have their own e-filing accounts . Corey manages the e-file department and assists clients with setup (00:52:55).
• Server-Side View of Proof Sheila Williamson briefly showed the server-side view of Proof, which mirrors the client view for consistency, with information organized into widgets . The platform includes chat functionality, case details, and job information within these widgets (00:54:18).
• Feedback on Proof's Interface Mighty Mike Reid asked Sheila Williamson for feedback on what they would change or what they liked most about Proof's interface (00:55:13). Sheila Williamson appreciated the ease of communication and the readily accessible information without excessive scrolling (00:56:17). The color-coding for service speeds and the visual representation of attempts were also highlighted as positive features (00:57:09).
• Proof's Organizational Features for Servers Sheila Williamson demonstrated Proof's search functionality that allows servers to filter jobs by status (incomplete, completed, bad address, etc.), providing efficient organization (00:58:02). They noted that while some features resemble ServeManager and PSC, Proof offers a visually cleaner and more user-friendly experience (00:59:02).
• Proof Platform and Rocket Serve Sheila Williamson noted that the Proof platform has internal features to manage document visibility for clients (00:59:02). Sheila also mentioned Rocket Serve, a platform Rhino Justice uses, which Sheila observed looks similar to Proof (00:59:47). Sheila highlighted that Rocket Serve, like Mighty Mike Reid's platform, gathers feedback from servers to optimize its design and usability (01:00:31).
• Client and Server Workflow Mighty Mike Reid described the intended workflow for attorneys to find and hire process servers through their platform, including quote requests, job creation in a dashboard, document uploads, and the option to post jobs for bids if a quote is not accepted (01:01:31). The goal on the server side is to provide opportunities for servers to be highlighted to attorneys through automation, akin to a Yelp model where the focus is on the individual server's professionalism. Mighty Mike Reid emphasized the importance of a smooth payment process to protect clients from potential bad actors (01:02:33).
• Value and Compensation of Process Servers Sheila Williamson and Mighty Mike Reid discussed the issue of low pay for process servers by big box companies, where fees sometimes don't even cover expenses like gas (01:03:29). Sheila believes these companies prioritize take rate over profit to recoup investments (01:08:29). Mighty Mike Reid added a minimum $50 pay option to their platform, allowing servers to negotiate their fees (01:04:14). Rhino Justice suggested that stricter certification requirements might help elevate the profession and reduce "gutter serves" (01:05:49).
• The Role of Networking and Data for Process Servers Sheila Williamson emphasized the importance of a vetted network for clients, especially larger ones like collection agencies, who require specific data and reporting capabilities that smaller, individual process servers often cannot provide. This is a key reason why big box companies are often preferred by these larger clients due to their established networks and ability to handle data integration (01:06:37).
• Minimum Fees and Business Costs for Servers Mighty Mike Reid initiated a discussion on the minimum acceptable fee for process servers, suggesting at least $50 per serve to account for expenses. Rhino Justice agreed that $50 might be suitable for those doing a high volume of serves, but less so for those with fewer jobs, considering costs like gas, car payments, insurance, and taxes (01:13:44) (01:20:49). Sheila Williamson stressed the importance of understanding one's business costs to determine the necessary rates and volume of work for a sustainable income (01:22:27).
• Platform Development and Future Plans Mighty Mike Reid stated their intention to create a new and distinct server platform rather than just replicating existing ones, highlighting the power of the jobs board concept. They mentioned the potential for larger entities like Proof and ABC Legal to post jobs on the platform, creating a national free market (01:16:58). Mighty Mike Reid also announced hiring new cold callers to expand their community (01:17:52).
• Upcoming Meetings and Resources Mighty Mike Reid announced upcoming monthly round table meetings and "Coffee with Mike" Q&A sessions to be held in the mornings for Mighty Premium members (01:23:32). They also mentioned working on a book focused on strategies for process servers to gain new business and the availability of resources within Mighty Automation, such as the mighty litigator list for direct outreach to local attorneys (01:25:22) (01:27:13).
  

Transcript

00:00:00

 
Mighty Mike Reid: Welcome to the last final Mighty Mastermind June 10th. And uh we are going to get started here. If you're in Mighty Process server and you've been coming to Mighty Mastermind, you would love it. You do have an option to continue to do it after we start doing them again in Mighty Premium. Uh we are going to continue to do a free mastermind which we're calling a roundt. It's going to be in the evenings. Uh still excited about uh doing those. I want to help people but those are going to be once a month. So uh getting ready to go to Colorado tomorrow. So I'm like stacked up my days um today and uh yesterday and today. Here's a small list of my three pages of things I'm doing today. I just got off a call with the developer and it is getting really exciting. This app is going to do everything the process servers need, like everything from beginning to end.
 

00:01:00

 
Mighty Mike Reid: Um, and we're going to start with the ability to receive jobs from the platform and update your profile and um, be able to manage jobs, be able to post jobs for bids, be able to accept and contract a winning bid, almost like an auction site. Um, we have minimum bids set for different areas we're going to be testing. So, it's pretty cool to see. I know where I'm going to get some arrows in my back. You know, as they say, whenever you start something new, you know, everyone has a problem with it. Um, no solutions, just problems. So, we'll see. Uh, we'll see how it works and we'll we'll dive into it. But, it is your first mighty mastermind uh or you're watching the recording, just know that the goal here is to be able to mastermind, network with each other, help each uplift each other. And inside of Mighty Premium, I've already started posting daily videos. I'm starting a new on the YouTube channel.
 

00:01:54

 
Mighty Mike Reid: I've started a new platform called PSD clips, which is basically just answering questions that Google says people want to know. And so that's
Natasha McDaniel: Yeah.
Mighty Mike Reid: going to help us rank better. Uh the directory has moved up two spots. We're actually number four in
Natasha McDaniel: Yeah.
Mighty Mike Reid: uh some markets uh across the country and um overall the worst uh listing we have is 7.1 across the country for mighty for process server directory. So it's going up. It's on the first page and it's going up and we're pretty excited about that. We have a lot of people been working hard on it. So cool. Let's get started. Uh thank you team uh for being patient. my my developer kept me a little bit long, but he's he's got a bunch of stuff I want him to fix, so he's been working on that. So, all right. First camera I see on here is Terry.
 

00:02:47

 
Mighty Mike Reid: What's up, man? Oh, you're muted.
Terry West: Hey, how you doing?
Mighty Mike Reid: Good, good, good,
Terry West: You
Mighty Mike Reid: good
Terry West: here
Mighty Mike Reid: to see
Terry West: now?
Mighty Mike Reid: you.
Terry West: Good to be seen. Thank you.
Mighty Mike Reid: So, let's Why don't
Natasha McDaniel: Let's
Mighty Mike Reid: you tell everybody who you are and where you're from and
Terry West: Terry West from Fort Worth, Texas. My business is Superior Business Solutions. Uh just trying to get it where I don't have to depend on the uh big processing service companies.
Mighty Mike Reid: Yeah. Yeah,
Terry West: That
Mighty Mike Reid: they're good.
Terry West: that's that's where 100% of my income is coming right
Natasha McDaniel: go.
Mighty Mike Reid: Yeah, it's a
Natasha McDaniel: Yeah.
Mighty Mike Reid: it's a tough place to be. It's a good place to start. Uh but it's definitely you want to transition into getting your own customers uh at the end of the day um that you're building equity with.
 

00:03:43

 
Mighty Mike Reid: You know, I like to say something I think about is like equity, right? Like you can rent a place and you're paying a little bit of money in rent so you could use that place. But if you're buying the place and the place goes up in value and you're paying it down, eventually there's this thing called equity, which is value that is actual money. Like the bank will loan you up uh 70 80% of that value because they know that the house is worth that, right? And so when you're working for attorneys, you're actually building equity, uh a certain amount of equity with certain types of clients because they're like, "We trust Mike. We trust Terry to get it done. Whereas a process serving company, it's a little more transactional. Some of them aren't like me and my team, we I teach my team at one 123 to um value the server like whatever they want, we pay them. You know, if it's within our budget for that job, we'll pay them and um we we treat them with respect.
 

00:04:42

 
Mighty Mike Reid: So, um not every not every company does that though, unfortunately. Uh we we try not to call out names here, but uh Adele setting a great example, putting her information in the chat. Everybody, if you do come to these mastermind meetings, the best thing you could do is network with others, get to know people across the country and u make it happen. All right, who's the next camera I have on? It looks like Adele. How you doing, Adele?
Rhino Justice: Sorry, I just had to take a call. Um, I'm doing good. Um, I'm Adele uh with Rhino Justice. I go ahead and serve the uh Houston Galveston area. So, if you need servers in that area, please reach out to me at 28181 uh Rhino. Uh, besides that, Mike, hopefully you're doing good. Put Chubbies on your list. I tell you, for Colorado,
Mighty Mike Reid: You said it's called Chubbies.
Rhino Justice: it's called Chubbies. Yeah, I grew up in Denver, so like
 

00:05:37

 
Mighty Mike Reid: Oh,
Natasha McDaniel: Wait.
Rhino Justice: you need to hit chubbies.
Mighty Mike Reid: all right. This chubby boy will be going to Chubbies. I I will be going there. Yeah, I yeah, I'm gonna go visit uh gonna be there
Natasha McDaniel: Yeah.
Mighty Mike Reid: for three days for the conference, the PI conference. It's called Nally. If you guys are ever interested in becoming a private investigator, uh NA is definitely something to consider in the future. How come you're not coming since it's your hometown?
Rhino Justice: Um, well, one, I'm not a PI yet, so but I would like to I mean, haven't visited in forever. Just need to go ahead, I guess, grow my business a little bit better so I can go ahead and make those trips more often.
Mighty Mike Reid: I will say uh I actually there was a time in my business where I've been a few conferences. I'm like I'm not getting any business from this. You just have to do what's best for you.
 

00:06:26

 
Mighty Mike Reid: You know like where you get the most return is actually just building individual relationships with people whether it's at a conference or whether it's using the beta backup script and just calling people and and connecting with them.
Rhino Justice: I
Mighty Mike Reid: Um
Rhino Justice: think that that that's one thing like I know we I had this conversation at the like I don't know we had a a meeting for the text apps and I think that a lot of people think that if you join the associations that you're going to go ahead and get business but it's not necessarily that you get business it's that you are networking and getting a networking group and that it's people that are there for you and that you can connect with. Not necessarily that it does grow your business.
Mighty Mike Reid: yeah.
Natasha McDaniel: Yeah.
Mighty Mike Reid: Yeah. And you know, I think um one really cool thing is if you start to implement the things that I'm teaching, like I know you are Adele, I know a lot of other people are, but I've learned from from growth as you get more people in, you get different types.
 

00:07:20

 
Mighty Mike Reid: And so I'm trying to be patient with folks. If if you are having trouble getting into, you know, Mighty Premium Group, for example, you know, we just raised the prices. I basically doubled the prices because I realized that some people are committed, some people aren't. And I just said, "Hey, if you're committed and you're going to do this, just do it now. If not, then don't worry about it. Don't I don't need, you know, for me, it's about who's committed, who's loyal, who wants to actually like grow their company." And then that what that does for me is it allows me to focus, hyperfocus on those 50 or 100 people and help them grow their businesses instead of like trying to help everybody who's not even helping themselves. So, if you guys you're wa you know you're watching this or you're hearing the replay or whatever and you're like I wanna I want more help. I feel like I'm not getting enough help. Well, there's one best way to do it.
 

00:08:08

 
Mighty Mike Reid: Join Mighty Premium, right? Uh help yourself first by using the stuff I teach you for free inside the community. I revamped it and changed it so that the be the backup training, the mighty marketing, which by the way I I have hidden right now because I'm editing it. I'm going to make it so awesome. I'm changing I'm taking out a lot of the fluff stuff where I'm giving my opinions. We're just getting tactical on like how to do this step by step using mighty
Natasha McDaniel: Yeah.
Mighty Mike Reid: automation, using mighty website builders, AI, all this. And you can apply it to whatever tools you want to use. That's fine. But I'm teaching you how to do it the way I've done it for 123
Rhino Justice: You can
Mighty Mike Reid: legal
Rhino Justice: go.
Mighty Mike Reid: support and how and and other companies that have hired me to do it. And uh so that's going to be exciting. that that'll be released here uh uh here probably next month.
 

00:08:56

 
Mighty Mike Reid: We're I'm going to be going through and revamping it. But all that's free. So you guys can implement all that inside the community for absolutely for free. If you're in Mighty Premium, you're uh you're going to get more videos like this like what we're doing right now. Like you have questions, you're already watching the videos and implementing and now you're like, I don't know where the answer is to this thing. But I will tell you, I've seen people comment inside the community like um they're have struggling with this or that and it's like it just tells me they haven't watched any of the videos. I've actually commented like are you watching the videos because I answered that question last week. So, but sometimes people are new like we got a bunch of notary publics joining private investigators who've never served a paper in their life some of them. And so they're coming into the community and they're trying to learn. So I'm patient. Don't think I'm not like willing to be patient with folks.
 

00:09:49

 
Mighty Mike Reid: I am. I just watch the videos.
Natasha McDaniel: What?
Mighty Mike Reid: That's the best. That's the fastest way to learn what it is you don't know is to to watch the videos.
Rhino Justice: I was going to say Mike I think about your platform is you've given a wealth of information that we can do videos and then like I know some people don't always make the calls cuz we don't have time cuz I mean I've been there too where I haven't made the calls but I just think that it brings more of a sense of community when we do come on here and we actually put the airport to go ahead and do the time block of like let's meet up, let's ask questions, let's be here even if we don't have any questions or something. It's engagement and I know it's just brought confidence for me to go ahead and know I can go out there and do it even if I don't have anything to contribute for the week because there's been weeks I've been quiet but I think it's like also boosted confidence like the more I do go ahead and come the better I feel about my business that I can go ahead and go out there and do it.
 

00:10:39

 
Mighty Mike Reid: Exactly.
Rhino Justice: So
Mighty Mike Reid: Yeah. And you
Rhino Justice: I do appreciate it.
Mighty Mike Reid: Yeah. And you are. And I will say that hearing your intro, the first time I heard it, you said something about uh 281 Rhino and you were like so excited and I was like, God, I noticed a little dim, a little bit dimmer. Uh
Rhino Justice: I'm only doing it dimmer because I have like other things I was doing. So, I mean, I'll make sure
Mighty Mike Reid: okay.
Rhino Justice: like when I'm ready, I'm going to do it again. But yeah, today I was just multitasking and I was getting phone calls when like clear literally when I was doing it. So, I'm like then I go um like I'm like stuck like oh, I need to
Mighty Mike Reid: I'm
Rhino Justice: do something
Mighty Mike Reid: just
Rhino Justice: else.
Mighty Mike Reid: saying that like that is cool like
Rhino Justice: Okay.
Mighty Mike Reid: that you have that phone number like don't dim it.
 

00:11:18

 
Mighty Mike Reid: You should be like just give me a call you know I don't know the exact number but like 281 Rhino like when you say Rhino like Rhino
Rhino Justice: Yeah.
Mighty Mike Reid: you know own it like that's your brand you know what I mean like I wish I could have something like you know 18 833 21 mighty you know that'd be
Rhino Justice: Yeah.
Mighty Mike Reid: so cool you
Rhino Justice: It
Mighty Mike Reid: know.
Rhino Justice: took me a while to get it, so I'm like, but I did it.
Mighty Mike Reid: Yeah. Yeah. Yeah. One, two, three. Yeah. So, we have a one 123 my e file, which is cool, but for e- filing, if you do e- filing in California and you, you know, so it works for us, but I would rather um if you have something like that's your brand, you know, my Rhino is your brand, own it. If you ever buy another company, call it Rhino Beauty Salon, I don't know, whatever other things.
 

00:12:06

 
Rhino Justice: We've been right on with it. Yeah.
Mighty Mike Reid: Yeah. Yeah. Yeah. It works because all the branding kind of melts together and it helps you uh people understand who you are and stuff. I see Sheila's coming on. I see uh uh Natasha. I've always thought I would one day marry like a Russian girl named Natasha, but hasn't worked out yet. Hasn't happened. Hasn't happened yet. So, um Sheila, I see your camera on. How's it going?
Sheila Williamson: It's gone. I'm almost to a point where I can start moving. I'm still in those prep phases, right? So, I I have I have a few jobs. I take a few things, but I'm not out there marketing just yet. So I'm
Mighty Mike Reid: It's
Sheila Williamson: here
Mighty Mike Reid: okay.
Sheila Williamson: to learn from you guys from a different perspective, right?
Mighty Mike Reid: That's okay. You know, you you you prepare, you think about the different elements, you uh do different things.
 

00:12:59

 
Mighty Mike Reid: I've been wanting to talk to you about uh the app and maybe see, you know, your feedback on it. It's still very elementary. Like today, that's what why I took too long. I was just giving him a list, the things to change and do and try to make it make more sense and stuff, but at the end of the day, man, it's exciting to see like your vision like start to come to life and you're like, "Wow, it actually it doesn't look the way I want it to, but having things connect where it's like boom, if they bid here, it gives me a list of all the bids. I can sort them and choose, you know, contract and pay through the platform. Like, it's really cool. I think it's going to be a really um I think it's going to change the industry. I really do it. And if if it only changes it for a 100 people that are mighty premium members, I'm okay with that, too, because I'm going to use it in my business and those who who use it, I want their feedback.
 

00:13:51

 
Mighty Mike Reid: And so, um, but you've given me some feedback to think about and and I'm excited to dive in on that a little more for you. But, um, you're you're you're serving right now. You're up in um up in Washington area, right?
Sheila Williamson: I'm up in Washington area. Yeah. Um, I know that once I start marketing, it'll kick off quickly just because I have previous experience and stuff here years and years ago and a lot of those contacts are still there. So, it's just like rekindling them. Um, but getting an office space, getting my SEO set up, of course, Google rejected my at home service. They kicked
Mighty Mike Reid: of course.
Sheila Williamson: it back and said, "No, no, no. It's not valid. You know, it looks like you're doing something janky.
Mighty Mike Reid: Yeah. You know what I you know what I did uh for the mighty junk removal? I was really struggling to get this local. First of all, when I bought the company, it was live and it was working the the listing.
 

00:14:48

 
Sheila Williamson: Uhhuh.
Mighty Mike Reid: And uh as soon as I took it over, got a few reviews, got it from like seven reviews up to like 20. And uh it was like wildfire. Like we were getting jobs like crazy. It was during the winter, which was crazy.
Sheila Williamson: What?
Mighty Mike Reid: Then Google hit us, declined our our our listing. By the way, Terry, this is really good for you. If you don't have a Google My Business listing, you want to make sure Google My Business listing. It's it's it's um let me take a second here. It is probably when you first start out 95% of the thing you should focus on because once you get listed on Google My Business, you're going to start getting business. Like I'm serious. It may not be all the business. There may be people who rank higher than you, but there's someone like me and my team who are going to reach out and be like, "Well, how much you charge? We
 

00:15:37

 
Mighty Mike Reid: want to know you're in the game. How much do you charge? How can we do business together?" And there's big collection firms that do the same thing because they they send stuff out all over it. Um, so I highly recommend a Google My Business page. But anyway, so it got rejected.
Sheila Williamson: Mhm.
Mighty Mike Reid: They said because I tried to change it from mighty junk removal to I tried to add demolition, you know, because we did a demolition job, got like 10 grand. I was like, let's let's see about doing another uh adding it to the thing. So they declined it. They said, oh no, you're doing some shady stuff. So I So I was like fine. So I went and I actually filed an LLC in in New Mexico with Mighty Junk Removal instead of Mighty Dumpsters. Like I was trying to just piggy back on Mighty Enterprises, all this stuff. Anyway, long story longer, um I took the uh I I did it all.
 

00:16:28

 
Mighty Mike Reid: I made it all official. And the one thing I did different that I would wanted to share with you, and I don't know if this is going to be helpful or not, but is that I read through the thing. I'm like, maybe I'm getting this wrong cuz I was like, I'm just going to show them everything. I showed them business card, showed them none of it worked. They kept declining it. They kept saying, "Nope. Uh, not approved, suspended." And so I did a I read through it and it said, "Show address and street signs and businesses close by." And I thought, "Well, what do I have to lose?" So I got in the truck. I waited till I I got cuz my road sign is way at the end of the road. So I was like, "What am I supposed to do from my house?" So, I got in the truck, drove down by the driveway, started turned around by the stop sign, came back, and then as I was turning left to the stop sign.
 

00:17:16

 
Mighty Mike Reid: I looked up. I I hit record, and I was like, "Okay, here's the street sign. Look over there. That guy is horses. He trains horses. That's a business close by." Because he has a listing near my house. It's close by. He goes, "Okay, let's go. Uh, there are residences here. There are homes here. Here's my home, by the way. Here's my garage where I rent out tools.
Sheila Williamson: Yeah.
Mighty Mike Reid: And then and then uh Okay. And then actually I took a banner and I hung it on the side of my house. Mighty junk removal like like as if I'm going to keep that up there. And then uh I hung it up there because you got to show signage.
Sheila Williamson: Mhm.
Mighty Mike Reid: And then uh and then and then oh another one was you have to show that you have a secret not a secret um a secure way of getting in the building where other people can't.
 

00:18:06

 
Mighty Mike Reid: That was
Sheila Williamson: Right.
Mighty Mike Reid: one of the elements. So I said I have this clicker. See this clicker? I took it out of the truck. This clicker I'm the only one with this clicker. No one else has the ability to open this garage but
Sheila Williamson: your
Mighty Mike Reid: me.
Sheila Williamson: garage door.
Mighty Mike Reid: Click the garage door. It opened up. I went inside. There was tools, my all my pressure washer stuff to to like clean our equipment. And I said, "We sometimes we'll rent these out maybe." Um, we have all these tools for our rentals because we do rent out dumpsters, right? But and then I and then I p pulled over, looked at the dumpsters and the truck and I was like, "This is our business. I hope this is what you need." And they approved it and now it's now it's shows mighty junk removal on my house.
 

00:18:46

 
Mighty Mike Reid: So yeah, now
Sheila Williamson: Mike's
Mighty Mike Reid: you know.
Sheila Williamson: a jack of all trace. He's got all kinds of businesses, too, right? I think they say that most successful business owners have gone through multiple business own businesses before they find like the niche or the the the one that works for them, right?
Mighty Mike Reid: Yeah.
Sheila Williamson: Like that's the one
Mighty Mike Reid: You know what's funny about that is I've always saw myself as a teacher
Sheila Williamson: Okay.
Mighty Mike Reid: and uh I was a scout master for five years and I loved like teaching the kids like going hiking with them, teaching them different things, how to be men, like how to work hard on things and and be successful and stuff. Anyway, and my sister's a teacher and she's like, "You should get into teaching." I'm like, you know, but I'm also money motivated so so I could not be a teacher. And
Sheila Williamson: Yes.
Mighty Mike Reid: so going through all these different businesses, I have learned, you know, and then now mighty process server, it's like it just feels right and helping people and seeing other people be successful and then I'm still taken care of financially.
 

00:19:45

 
Mighty Mike Reid: I don't have to worry about things. So I've kind of entered that level in my life where I'm where I'm I found my niche. But I love the legal services, uh, helping attorney clients and stuff, but I could definitely one day I'll probably sell that business. One 123 legal support. Sorry ladies. I don't even think they're sharing their screen, their camera on right now. They're probably working.
Rhino Justice: They're
Mighty Mike Reid: But
Rhino Justice: all on camera.
Sheila Williamson: There's a couple of them here.
Mighty Mike Reid: yeah. Yeah, I think everyone I see Mark and Edge are our mighty support team. They're crushing it. Netty's our marketer. She's like our pro uh video. She edits all my videos. And so anytime you see me looking like a fool, Netti's responsible. She's she's embarrassed right now for sure. So, but uh but yeah, there's there's a couple we were looking at some of the videos today.
 

00:20:39

 
Mighty Mike Reid: They're like consistently many of them are consistently over a thousand views, which is really cool. She's she's doing really good. She's growing it. So, marketing, I've been doing a lot of thinking about not marketing the way I market, but like marketing the way I think a process serving company could successfully market their business without spending a fortune. And so that's what I'm writing my book about and that's what the new marketing courses are going to be about. That's why they're not released, right? I like kind of hid them. There's some good content in there now, but I'm going to I'm going to get rid of a lot of it. Oh, especially some of the automation stuff. Even though I like it, the thing that's important is that you get business as a process server. And so I'm going to try to get it right down to that stuff that's going to bring you the most amount of business the fastest. So, well, well, welcome everyone.
 

00:21:29

 
Mighty Mike Reid: I know Natasha's here and uh Nicole looks like she came in and we had someone else here too. Terry, well, welcome everybody. If you didn't um if you didn't know, when you come on, you guys can come on. You show turn on your camera. That tells me you want to introduce yourself and like just let everybody know you're here. If you're watching the replay, comment below mighty. So, we know that you're a mighty replay watcher, okay? Because um for a while we didn't have these available for replay, but now we're actually putting them on the website. So, if you guys are like, I want to watch replays, you can actually go, let me just share my screen here. You can actually go to Mighty Processerver. Can you guys see my screen?
Sheila Williamson: Mhm.
Mighty Mike Reid: We've actually
Edj Support Team: yet.
Mighty Mike Reid: set this up so that when you go to community, of course. Okay.
 

00:22:27

 
Mighty Mike Reid: So, when you go to when you click on community, you actually have like a little video that introduces uh there's a bunch of people on there, but you can actually watch the replays. And this is a little tip for a little SEO tip for you guys if you're building websites is that Google doesn't like it when the video is a part of another content page. So, the way that we've kind of tricked Google, which is I just feel like, can I take credit for this, Mary, or is this you? I think I'm going to give Mary credit. I'm going to give Mary credit. I think it is her credit anyways. But these are not videos. These are pictures. So, when you click on it, what happens is is it opens up and you're like, "Oh, finally the video." Nope. Now it's a video. See that? because Google wants to see it as a watch page and a watch page can't have more than a certain amount of text on it.
 

00:23:20

 
Mighty Mike Reid: It needs a basic uh summary about it and then now you can click and watch it. Good stuff. So why is that important? Uh it's important because um the longer they watch it, so even though they're watching it on YouTube, it's embedded in from YouTube, they're on your website. And one of the number one ranking factors for websites is page time. How long they were on your page before they left. Uh if they watch a 54 minute video on my website, do you think they're on my website for a while? When when the average when the average person's on your website for 7.2 seconds or whatever, um that's really going to help your uh your rankings if you add what add. We're going to Mary, make a note. Let's do start doing that for 123 legal support, too, for California e- filing. Let's start making videos like this. Uh, how on a how-to page or an FAQ page? What do you have right now on there?
 

00:24:22

 
Mighty Mike Reid: If you guys have questions or ideas or clarification, like, let me know. Let's talk about it. Oh,
Sheila Williamson: I have
Mighty Mike Reid: yeah.
Sheila Williamson: a
Mighty Mike Reid: Yeah.
Sheila Williamson: ton of questions, but I don't I don't have time for we don't have time for them today. I'm going to I'm going to get with you guys and we'll I'll go through some of the training once I'm ready to start running a little bit more.
Mighty Mike Reid: Yeah.
Sheila Williamson: I'm I'm in the middle of all this stuff and packing and moving and so
Mighty Mike Reid: Oh, okay. Yeah, no worries. Um Um So, so I think I think uh what what would be really cool, Mary? Mary Mary, are you with us?
Mary Support Team: Esmeat.
Mighty Mike Reid: Okay. What I think would be really cool is if if we had a video uh a video watch page for each county.
Sheila Williamson: That's where I grew up.
Mighty Mike Reid: Oh, really?
Sheila Williamson: Yeah.
 

00:25:15

 
Mighty Mike Reid: This is a great This is a great county for e filing.
Sheila Williamson: Yeah.
Mighty Mike Reid: So, all of these counties uh all these counties, let's do a watch page for each county. And uh how how is that using mighty automation? Is that a total pain? Can you create a template that we can easily copy?
Mary Support Team: I can
Mighty Mike Reid: Okay. All right. Cool. So, that's what we'll do. We'll create a template and we'll go through on the watch pages and link to a watch page where I make a video and I'll basically just come on. Or maybe we'll hire a pretty person to do it, better looking than me, that can come in and just like and then we'll have like a a list of all of the how-to videos somewhere on on there. But anyways, this is a really cool thing. This is if you guys were like, "Where did all the where did all the videos go for the replays?"
 

00:26:01

 
Mighty Mike Reid: We actually got rid of the vault. We made it on here so that people can see it. And it looks cool, too. Netty did Netty did a great job with the with the images and stuff. Yeah. And all the show notes, too. Can you imagine the SEO that that Google has access to now with all of this data on the show notes? And then if you come down here, you have the transcript, the actual word for word. The one thing though that we needed to update, I think, was this. Yeah, it still says Google. U Mary, did you make a note of that or is Netty fixing this?
Mary Support Team: Um, not yet, Mike.
Mighty Mike Reid: So, what you should be able to do is link this, hyperlink this from going to Google Docs to going to whatever this is. it'll just scroll down to that point, you know, because when Google when Google when someone crawls here, if they click here, it should keep them on this page, it just scrolls to a different part of the page, right?
 

00:27:04

 
Mighty Mike Reid: And they could learn, they could literally read word for word what we talked about. But if they click here, then they're going to go to a Google doc, which they may not even have access to. Anyone with the link can view. So they would have access to it but but um we want them to stay on the website right that's the idea folks uh we also have to update the uh the fee on the server application it's uh still 57 yeah 57 now it's 97 so I don't know I've thought about doing a separate directory fee like just a directory but something a little bit less but we want people who are in the community who are like loyal, who ready to like grow their business, like you know, they're going to be a part of this community. That's that's literally what I wanted. That's why we did it that way. But eventually, we'll probably split it up just for that old that old-timer that's already got it all figured out, but he wants to be listed on the directory, you know?
 

00:28:07

 
Mighty Mike Reid: I don't know. We'll see. So, what other things you guys want to talk about? I feel like I yapped. I was late. That's why I'm like, it's already out of out of time.
Sheila Williamson: I have a quick question before I have to bounce and go do a couple serves.
Mighty Mike Reid: Yeah.
Sheila Williamson: Um, how do I get to where the bidding is? I haven't figured that out yet. Am
Mighty Mike Reid: Ah,
Sheila Williamson: I
Mighty Mike Reid: yeah.
Sheila Williamson: have the wrong link? I have my dashboard.
Mighty Mike Reid: Yeah, that's a great question. Let me pull it up here real quick. So, so the bidding is currently uh in beta testing, right?
Sheila Williamson: That would be why. Okay.
Mighty Mike Reid: Yeah. But but it is there. I would love for you guys to go in and like uh create bids and stuff. But let me see if I could pull it up here.
 

00:28:54

 
Mighty Mike Reid: Yeah, I could pull it up here. Let's see. Share. So you guys can get in there right now. If you have access uh trouble getting in there, too, let me know to that as well because the whole the whole process for for getting, you know, for creating this system is is quite a bit. So, under the my jobs tab, you can actually go click on jobs board and uh come down here. I have a designer who's going to make this look way better, but um for now, this is just what we've developed, put together. So, you can actually bid bid on a job, put the
Sheila Williamson: Come on.
Mighty Mike Reid: price, message them. This is going to say like, yeah, this is all going to this is going to look a lot different here pretty soon, but anything you've bid on, you can come over here and see what you bid on. This is going to change a lot. It's going to have like company, serve, person to serve, location, all that.
 

00:29:43

 
Mighty Mike Reid: But anyway, you could bid and you can actually just message them right here. You could be like, "Hey, um, I need to charge more. I didn't know you needed a notary, right?" Or something like that. And so now they can reply. I go, "Yeah, no worries." And then you actually just change your bid amount. He's adding in that option to change your bid amount and then resubmit. What happens is is it'll show up here on the bid board. So you can like bid whatever
Sheila Williamson: So,
Mighty Mike Reid: amount.
Sheila Williamson: what what's the link? I because I'm not seeing that on my site, Mike.
Mighty Mike Reid: Uh it's up here. That's the test version. I'm in the test version.
Sheila Williamson: Okay. So, app mighty process server.
Mighty Mike Reid: Yeah. Yeah. app.mightyprocesserver.com and then you just click on go to portal
Sheila Williamson: It's
Mighty Mike Reid: and
 

00:30:39

 
Sheila Williamson: stinking.
Mighty Mike Reid: what's that?
Sheila Williamson: I said it's stinking.
Mighty Mike Reid: Okay, so apparently on the on the live site I'm logged into both sides. So you have the hire board which is you know mighty premium members only, right? Get this where you're able to actually dispatch jobs. You can see your jobs in progress. The jobs in progress is actually going to look a lot like uh like serve manager or PST in the sense that you'll have a list of all your jobs that you can log into or you can
Sheila Williamson: I
Mighty Mike Reid: um
Sheila Williamson: don't know
Mighty Mike Reid: you
Sheila Williamson: what to
Mighty Mike Reid: can
Sheila Williamson: do.
Mighty Mike Reid: edit, you know, and do proofs and stuff. And then under quotes, you'll be able to send quotes. This this login just doesn't have any um on here, but post a job. You can post a job. You can view your postage job. Here you go.
 

00:31:27

 
Mighty Mike Reid: So, this is where you're going to be able to see a list of all the companies and how much they bid on a particular job and actually just um contract and pay right away. Just like if you like their what they have, you can just go you can just
Sheila Williamson: You can
Mighty Mike Reid: contract
Sheila Williamson: Just
Mighty Mike Reid: and pay. Let's say you're going to pay them, you know, I don't put 100. Let's put uh 50. Let's say say I want to pay them 50. The platform charges two bucks. And then you can say offer to server name, whoever it is, right? Server name. And then you can go pay now. And it'll actually take you straight through to to pay. And you pay this. What happens is with the pay is it actually goes directly into um into escrow, Stripe escrow. And then once you've uh signed a proof of service, the server is going to have a thing that says release uh you know complete you know complete and and fund and then you'll get paid.
 

00:32:26

 
Mighty Mike Reid: So basically it's a way of like for servers who who um who are having trouble getting paid. You can get paid directly from the client too if you want save the client two bucks or whatever. uh you just would message them that in the messaging you'd say hey um appreciate you uh bid on your job here uh just pay me but the reason why we're doing it this way is to allow also the client some level of um security you know and if I know this is going to be it's going to be a challenge to try to figure this out but I want to try to keep the relationship with you and the client like the communication direct with the client client. So, if you're if you had questions like your bids, you can actually like have a whole conversation. You know, somebody
Sheila Williamson: I'm
Mighty Mike Reid: says,
Sheila Williamson: sorry.
Mighty Mike Reid: "Okay, great. I'm going to pay you via the app." And you can be like, "Actually, I want to get paid directly."
 

00:33:20

 
Mighty Mike Reid: And they're like, "Well, I only use the app because it protects me or whatever." That's if you've ever used Upwork or Fiverr stuff, it's all done the same way. Any kind of contract labor work is done the same way. And then basically once you're done, they'll have a little thing here that says uh you know approved and pay. Now if somebody ever like and they have no reason to jip you because they've already paid, right? But if for some reason they did, you could submit a ticket and go, "Hey, this person hasn't paid." And then what I like about Upwork, I use Upwork a lot, is if the person takes too long to you've already submitted everything and they just kind of ghost you because they already got their proof after like two days it'll just auto approve. So they've already paid so you'll get your money right away. You know what I mean? That's the idea. I'm sorry.
 

00:34:12

 
Mighty Mike Reid: I don't want to go on about this forever. This is I'm just excited about it. Um, so servers you you can actually So, one thing I didn't like that he had is I was trying to find a server on here and there's a guys, there's 11,000 servers uploaded
Sheila Williamson: Sorry.
Mighty Mike Reid: here. Okay. Uh, but the algorithm still doesn't work properly. So, he's working on that today. If I search Delaware, I should have a list of Delaware servers and I don't currently. And he's like, "Well, you have to search the code." So, Delaware. I'm like, I don't have time to do that. I want to just hit search Delaware and for the system to automatically know, you know. So, I what I just showed you is actually um Oh, where did it go? What I just showed you was uh the future directory. Right now, the just because I know we have a lot of new people um maybe watching the replay.
 

00:35:07

 
Mighty Mike Reid: We haven't messed with our current ranking directory, right? We're leaving this alone
Sheila Williamson: It's
Mighty Mike Reid: for
Sheila Williamson: almost
Mighty Mike Reid: now, right? like people can still come over here and like find somebody, right? But in the future, it's going to be it's going to look better than this, but it'll be way more advanced, too, right? It's going to actually show a big map similar to school, the school map that we have. And you'll be able to actually see where people are on the map, which is pretty cool, like within a 10 mile radius where they are. Um the other thing too that's really cool if you is um you can actually make attempts. So like what if if you're a server, you can actually just come in here and add your attempts, right? Put your server, whoever you are, you know, save, upload. And the server that I'm working with or the guy I'm working with, a couple different developers, one of them said that he he's really well verssed in making apps.
 

00:36:04

 
Mighty Mike Reid: So, we're going to make full functionality available in an app, actual app on like from the iPhone from the Apple Store. And if you don't have an iPhone, I don't know how to help you. So, I just I just I kid. It's one of the favorite debates, right? So
Rhino Justice: Good thing I got apple.
Mighty Mike Reid: yeah, I had an Android for my whole childhood and then I got an I think I got a No, I got an iPad and I was like I love the iPad and then when I when I was going to get a new phone I'm like um maybe I should get an iPhone because it all talks to each other too in my Mac. Let me tell you when I make a video a lot of the videos you see me do now it's like this. I'm just like what's up you guys? And then I come here and it's it's available on my computer. I literally just go phone video upload.
 

00:36:58

 
Mighty Mike Reid: And I don't even h I don't have to say, "Hey, go to my computer. Hey, go to my computer." It just I just upload it. It goes um to Google Drive for Netty, the awesome Netty to uh edit and post on my socials.
Sheila Williamson: And that's what that's what my question was the other day, like who's still using PC versus Mac? Because Mac is
Mighty Mike Reid: Yeah.
Sheila Williamson: I don't know what I would do if I had to switch over to a PC. I'd be completely and utterly lost. Wait.
Rhino Justice: But that's
Mighty Mike Reid: Yeah.
Rhino Justice: the only thing I would say, Sheila, on my side, I don't know how I have I don't have a Mac yet. I do PC for well, I don't even do PC, guys. I'm doing using Chromebook right now, but I tried the Mac thing, so I know like my next thing is going to be a MacBook, but it is I think way different than doing an Apple phone. I do everything on my phone, Apple wise.
 

00:37:47

 
Sheila Williamson: It's It's so much. I'm sure Netty can say it too and Mike can. It's It's almost the same. like your app
Rhino Justice: Okay.
Sheila Williamson: store is the same. Every the layouts are the same. If you take a picture on your phone and then you go to your computer, 15 minutes later that photo
Rhino Justice: I
Sheila Williamson: in your computer, it's
Rhino Justice: I I think it's just different like when you have to go ahead and go to like a print thing, the like the icons are different. Like where you think you would go to print, it's not there. Or like to close a screen, it's different. So those are like the things I'd have to get used to that I'm not used to yet.
Sheila Williamson: so
Mighty Mike Reid: You don't
Sheila Williamson: when
Mighty Mike Reid: like
Sheila Williamson: you
Mighty Mike Reid: change.
Sheila Williamson: go there, you let me know because I've got
Rhino Justice: Okay.
Sheila Williamson: all the Mac commands on your keyboard. You don't ever have to click on anything.
 

00:38:26

 
Sheila Williamson: I can be like command this, command that, command this,
Rhino Justice: Oh,
Sheila Williamson: and it
Rhino Justice: nice,
Sheila Williamson: just
Rhino Justice: nice,
Sheila Williamson: open.
Rhino Justice: nice. Yeah, that's what I need.
Sheila Williamson: I'm a keyboard warrior. All those years at Proof, I didn't have time to click.
Mighty Mike Reid: It's so funny you say that. That's That's how Desi is about PST, too. She She uh she doesn't do it anymore, but back in the day, I guess everything you did had to be key commands or you had to like find it somewhere in the system. So, she's like, you know, just like not even touching the mouse. And I'm like, "What
Rhino Justice: Thank you.
Mighty Mike Reid: the heck?" She goes, "Yeah, that's a shotgun job." I'm like, I don't even know. Now we're talking about weapons. I don't like what's happening here.
Sheila Williamson: PST
Mighty Mike Reid: That's
Sheila Williamson: for me has got too many too many fields.
 

00:39:07

 
Sheila Williamson: It feels very very cluttered with fields. There's no visual um ease to it at all. Like serve manager. Okay. Um, and again I guess I just spoiled coming from proof. A lot of it is the gooey, it's the images, it's the very visually you know what you're doing because it's visually there and it's a cleancut inter like the internal side of things. Um, for both the clients, the the proof team and even for the servers when they log in like it's the same across the board. You just have different access to different things. So what the server sees and what the client sees for the most part is the same. There's just maybe your access is you don't have access to upload a job, you know what I mean? So different things like that. Um but I never could get into PST. It just felt so cluttered and I felt like all I did was type the whole time. Like how many fields do I have to fill out to get what I need to get done?
 

00:40:08

 
Rhino Justice: I I feel that with PST like coming from ser manager server manager you just put everything in even when you do your attempts it's right there but PST I like I could do it as a server part but to go ahead and enter in jobs it's a whole different like ballpark in
Mighty Mike Reid: Yeah, that's what I was just telling the developers because he was making all these cool different fields and screens and popups and I'm like, you know, everything's kind of based around the job. I'm like, why don't you just make a a screen that that when they click on the job, it opens up, whether it's a client or the server, and you just hide certain things that that you don't want the client to see. And you I guess you don't need to hide anything for the server necessarily, but like just hide everything that you don't want the client to see when it comes to notes. makes some available, makes some not available. But um it's all kind of centered around that.
 

00:41:01

 
Mighty Mike Reid: Even the attempts, the proof of service, like every job is different. And as I was looking at ser manager, they had all these tabs across top. And I was telling my guy, I'm like, we don't have to worry about anything. And I was looking at PST as well, logged into paper tracker, like these different platforms. And it seems like it seems like it's all centered around the job. And once you open the job, you can make whatever edits or do whatever detail edits or whatever. So that's where we've transitioned from moving to all these different tabs where you could click on the top and over here. And you know, I think I'm going to have a a client dashboard um and a server dashboard. But I would love to know your guys' feedback. If there's something you're like, whatever you build, Mike, please make sure this is a part of it.
Rhino Justice: I
Mighty Mike Reid: Is there
Rhino Justice: would say
Mighty Mike Reid: anything
 

00:41:48

 
Rhino Justice: as the one thing would be the more you can put on one page and not have to click the other ones is the best because if you could put it all on one page, you see it right there. You're not missing anything. Oh, I have to go and click to this page to go to this to go to that to add like, you know, like, oh, I have to put rush, but I have to go and click this tab to go and put the rush or to send the affidavit.
Mighty Mike Reid: Oh,
Rhino Justice: Stuff
Mighty Mike Reid: that's
Rhino Justice: like that is
Mighty Mike Reid: PSC
Rhino Justice: craziness. Yeah, that's
Mighty Mike Reid: talking.
Rhino Justice: craziness.
Mighty Mike Reid: Yeah.
Sheila Williamson: So, have any of you ever logged into the proof dashboard?
Rhino Justice: I have not
Sheila Williamson: You can set up a client. Mike, you should do it. you should set up a client profile because we
Mighty Mike Reid: Okay.
Sheila Williamson: have process we have process servers on there that go in and they'll be like I got a job in XYZ state and I don't know anybody and they'll put it out through proof knowing that they can get it cheaper right um I would recommend going and setting up a client profile and creating a fake job I do it for two reasons one because I want to see what changes they're doing as a client right up to
 

00:42:44

 
Sheila Williamson: date but two I can also see by putting in any address what proof is charging their client
Rhino Justice: Oh,
Sheila Williamson: for that same job, right? So, uh, ABC Legal does the same thing. So, you can do it and you can see what are they going to charge me for this job, right? And walk through the whole process and get an idea of where they're at. So,
Mighty Mike Reid: They're
Sheila Williamson: um,
Mighty Mike Reid: getting into the notary stuff, huh?
Sheila Williamson: they're get Yeah, they uh I think they're purchasing uh Blue Notary. I think they're going to be purchasing Blue Notary. Um, so they're they're they're moving really really quickly. Matter of fact, I just got a text message from one of my staff from before. She's been promoted and she said, "Wake up and hold your hats. They just promoted XYZ to this." And I was like, "Oh, good lord. I need to go back to bed and have a drink." Um, I don't drink.
 

00:43:44

 
Sheila Williamson: They're they're just they're moving really really fast. into a lot of areas. So,
Mighty Mike Reid: Wow.
Sheila Williamson: I would
Mighty Mike Reid: Yeah,
Sheila Williamson: recommend
Mighty Mike Reid: it's like
Sheila Williamson: taking a
Mighty Mike Reid: it's
Sheila Williamson: look.
Mighty Mike Reid: all notorized. It's everything's everything's like um connected to notoriz.com. That's crazy.
Sheila Williamson: Uhhuh.
Mighty Mike Reid: That's
Sheila Williamson: Yeah.
Mighty Mike Reid: wild. Well, that's good news for a pro for me pro like if you're if you're so focused on that, you won't you know.
Sheila Williamson: Yeah. They might
Mighty Mike Reid: Yeah.
Sheila Williamson: try to come after your business, Mike. They might be like, "Hey, we want to buy you out." um because they've done it to a couple servers already. They purchased um I can't remember the name now in New York and took over everything, gave them their own kind of login
Rhino Justice: It's
Sheila Williamson: process, and now they're using the proof platform because they purchased it, but they're still using their servers.
 

00:44:33

 
Sheila Williamson: The contracts all set up the same. It's Yeah, they're just they're trying to break into a lot of different areas. Nevada is one where you have to be licensed. It takes like 10 years as a whole thing just to become a server in Nevada.
Mighty Mike Reid: Damn.
Sheila Williamson: And
Rhino Justice: Oh, wow.
Sheila Williamson: so they've purchased somebody that basically they're paying somebody an annual salary to use their license now for service.
Mighty Mike Reid: Oh. Oh, wow.
Sheila Williamson: Yeah.
Mighty Mike Reid: So,
Sheila Williamson: Sorry.
Mighty Mike Reid: yeah. No, no, I I I like it. I like it. I
Sheila Williamson: Oh,
Mighty Mike Reid: like
Sheila Williamson: so that's the wrong proof. That's proof notary. So, you have to go to proofserve.com.
Mighty Mike Reid: I was going to say I'm like this is all notary stuff.
Sheila Williamson: Yeah, they they are buying into the notary thing and they're trying to get notaries to do things like eviction notices and things in states where they don't need an actual process server because then they can pay like $12, you know.
 

00:45:30

 
Mighty Mike Reid: Yeah. Wow.
Sheila Williamson: Yeah. So, you just set it up. Um, before I left, we did all of the rules for all of the states and they recently you can like go in and you can request a copy of all the updated rules for all states in the United States and they'll send you the PDF. I haven't looked at it yet to see if it's accurate, but um, so if you do independent processors kind of try to register you as a processor who wants to use them. So
Mighty Mike Reid: Yeah.
Sheila Williamson: I mine up as a Yep. law firm.
Mighty Mike Reid: Yeah.
Sheila Williamson: And this is literally how you walk through. There is minimal information on each page and it's not cluttered. And what they do is when you upload your document, they have AI on the back end that's reading that document to determine is it a summon, is it a complaint, is it an unlawful detainer, is it, you know, a family law petition, things like that.
 

00:46:31

 
Mighty Mike Reid: Okay.
Sheila Williamson: So, um,
Mighty Mike Reid: Okay.
Sheila Williamson: yeah, just pick some. Yeah, there you go. There's a good one.
Mighty Mike Reid: Oh, that's great. Okay. So, what now?
Sheila Williamson: Okay, so um, go ahead and scroll down. Does it have a scroll down? I can't see the bottom of your screen.
Mighty Mike Reid: No, no. Maybe it's enter or create job. Uh
Sheila Williamson: Oh,
Mighty Mike Reid: or
Sheila Williamson: no. you uploaded the job. Let me pull mine up real quick.
Mighty Mike Reid: let me see if I could refresh maybe. Oh, the job went away. Maybe
Sheila Williamson: Yeah.
Mighty Mike Reid: it
Sheila Williamson: So,
Mighty Mike Reid: was Maybe it was still uploading. Let's see.
Sheila Williamson: maybe do something small if you got something small or something.
Mighty Mike Reid: Maybe an invoice. Oh, you said that the AI is reading it. So maybe it's like this is not a legal document.
 

00:47:36

 
Sheila Williamson: It might be. I don't know. It's changed since, but I can share my screen, too, if you want since I already have some stuff in there.
Mighty Mike Reid: Yeah. Yeah. Let's do that.
Sheila Williamson: All right. Let's see. It's been a while since I shared a screen. There we go. All right. So, this is as if I was a client. So, this is their their left side of their dashboard. So, if you go to my jobs, I've got this is like my test one in here, right?
Rhino Justice: Hello.
Sheila Williamson: But once you're in, I can click new serve, upload a document.
Mighty Mike Reid: That's kind of what it looked like right there, huh?
Sheila Williamson: Yeah,
Mighty Mike Reid: Very
Sheila Williamson: I'll just do this one. So, it uploads it here and you click next. Yeah, this is Yeah, whatever. They've got these new popups analyzing your document. This is their AI.
Mighty Mike Reid: cool.
 

00:48:47

 
Mighty Mike Reid: They'll send it out.
Sheila Williamson: So, so it scanned the document. It says, "Okay, it looks like you got three different parties, right?" So, yep, I need to serve all three of them. This I'm not going to, but obviously. Um, then it gives you registered agent. It pulls the address off of the documents. It puts all three of them in here. Case detail, course date, court date if you have one, and then it shows you the cost. So for for them they're charging $127 to serve and they do it per unless you've got a contract with them they are per per person being served or per entity right. So um they've got add-ons but see how it's like just one page like you don't everything's not all on the one page. You can add mailing, skip, trace, witness fees off the top. They're saying for all three it's going to be $381. Um, I don't have payment information in there. So, there's the case number you can add.
 

00:49:58

 
Sheila Williamson: So, these are do not apply custom specifications. So, on the inside of a job, if you have custom specifications, so let's say you're doing an eviction and you want them to take a photo, right? put in here add custom specifications and you would create one so based off of Washington state or whatever it is like for a post right and you'd say Washington post rules or whatever whatever you just you just name it is all um specific state um court where they come from Washington so it kind of there's what theirs does is it walks you through the process of setting up job. They tried to make it as dummy free for the clients as possible because the clients were like, I don't have time to fill out all these forms. I just want to upload the document. So many of them are so used to asking a server, how much do you charge for this address? Great. Here's the document.
Mighty Mike Reid: They'll email it to you. Yeah, exactly.
Sheila Williamson: Yeah.
 

00:51:00

 
Sheila Williamson: Right. So, they try to make it like that. So, like they look at this and they say, okay, so you're doing a post in Washington. These are the preferences we've already created. Right? You want a post dock. You want us to knock before posting, right? And then you just go through and select the the ones that you're needed. So, I'm going to say like knock before posting and send a letter afterwards, right? And evidence of residency. I don't know. We'll just pick a couple there. And then those are the preferences that will um spit out on the field sheet. And then you can add anything else. And any note that you put in here, when it goes to the specialist with proof, they it comes up as a task for them that says, "Hey, this client has a special note. You need to read it before it goes out to the server." And it also sends an email to the server that says, "Hey, you accepted this job. There's
 

00:51:52

 
Sheila Williamson: a special note on it."
Mighty Mike Reid: Oh,
Sheila Williamson: So, you go
Mighty Mike Reid: like
Sheila Williamson: through all that, enter that, and then you would hit submit. I don't have one
Mighty Mike Reid: Hey,
Sheila Williamson: to show you on the backside because I haven't put out a job with them yet because you know um and then they've got their integrations. So they integrate with Cleo, File Vine, Litify in my case. Um they've got individual firm settings. You can go in and change. You can add people. You can do your e filings from here. um
Mighty Mike Reid: what states do they cover?
Sheila Williamson: all states including um Puerto Rico, Guam, the Virgin Islands.
Mighty Mike Reid: What do you mean? Oh, oh, you mean they'll So, they'll contract a server or they'll e file.
Sheila Williamson: Yeah, exactly. So, um in the states that don't have e filing, they just tell the client, unfortunately, e filing is not available in your state. So,
Mighty Mike Reid: But but when you click on my filing, does it give them an option to eiile or file?
 

00:52:55

 
Sheila Williamson: Um, let's see. It's changed since I left. So, we file ourselves. Um, ABC. So, who are they
Mighty Mike Reid: Oh
Sheila Williamson: who
Mighty Mike Reid: yeah, because
Sheila Williamson: they
Mighty Mike Reid: that's
Sheila Williamson: want?
Mighty Mike Reid: what I that's what I was wondering because you have to have a login,
Rhino Justice: The log
Mighty Mike Reid: right? So it
Sheila Williamson: Yeah.
Mighty Mike Reid: looks
Sheila Williamson: So,
Mighty Mike Reid: like
Sheila Williamson: what proof does is if you decide to use proof for your efile, um Corey is the manager of the efile department and he'll
Mighty Mike Reid: Yeah.
Sheila Williamson: reach out to the client, they'll get all of that set up so that if you don't have an efile account, we'll proof will create one for you that they use specifically for all of your documents so that when
Mighty Mike Reid: Yeah.
Sheila Williamson: a job is done, they eile it on the back side. They've got auto login for just about every single client set up.
Mighty Mike Reid: Yeah.
 

00:53:40

 
Mighty Mike Reid: Yeah. And you
Sheila Williamson: So,
Mighty Mike Reid: use
Sheila Williamson: do you
Mighty Mike Reid: like
Sheila Williamson: see how
Mighty Mike Reid: whatever
Sheila Williamson: they've made it extremely easy for the client? And so then as a server, um, let me see something real quick. Log out.
Mighty Mike Reid: That makes sense why they're blowing up like that. That's really
Sheila Williamson: I haven't logged in this way for a long time. So, hold on.
Mighty Mike Reid: It doesn't look that complicated though either. It looks pretty. Uh,
Sheila Williamson: Okay. So, I probably shouldn't even be showing this because this is actual client stat. So everybody just tell me right now that you're not going to show anything right confidentialize.
Mighty Mike Reid: hey
Rhino Justice: and
Mighty Mike Reid: Netty.
Rhino Justice: you're paying attention.
Sheila Williamson: Okay.
Mighty Mike Reid: Netty. Netty. This part right here uh cut out. Okay. On the
Sheila Williamson: Yeah.
 

00:54:18

 
Mighty Mike Reid: recording.
Sheila Williamson: Um so as a server this is what it looks like and this is the exact same thing that the client sees. They just might have different things like billing. They might have a couple additional fields in here. um the attempts when you take the picture and upload it, it automatically goes into this is not theirs. This is mine. You see my little Anthem logo, my attempt one. This is my software that I use on my phone to to gather this information. Um and it's I put like all the the case number and all that stuff on it.
Mighty Mike Reid: That's
Sheila Williamson: Um
Mighty Mike Reid: awesome. That's cool.
Sheila Williamson: yeah. Um and so they chat right here. So you it's got open chat to chat with the client from the server. It's got the case details, the job, but see how it's like everything's inside of little widgets inside
Mighty Mike Reid: Yeah.
Sheila Williamson: of
Mighty Mike Reid: Yeah.
Sheila Williamson: the platform.
 

00:55:13

 
Mighty Mike Reid: So,
Sheila Williamson: So
Mighty Mike Reid: what what about this would you would you um want to see different? And Yeah. What would what about this would you want to see? Like how would you make this better?
Sheila Williamson: um for me and I think they've already gone there. I never liked the idea of the clients and the service chatting back and forth because lines get crossed and people don't always know what they're talking about especially when prosay come involved right. Um, the other thing is having the ability to see what the state rules are within the the job is super important, I think, so that, sorry, I got people calling all day. So that if you've got if I have staff and I have one of my staff members monitoring a job, they know what the rules are right there without having to go look it up. It's like in the job. Um, and then I would probably say I think they've made some adjustments. Um, the speeds don't really always correlate, so you don't always know like what's going on.
 

00:56:17

 
Sheila Williamson: This time remaining is really good. It shows you the breakdown of like how much longer is on the job. Uh, I think because I'm so ingrained in it, it's going to be harder for me to give like as much feedback is like what you would like to be seen differently. Um,
Mighty Mike Reid: What about What about What do you love about it the most? Because you said you've tried some other ones.
Sheila Williamson: I have what I love about the proofs the most is the ease of the communication, the ease of clicking and seeing the information like in my face. It's not all in little boxes that I'm
Mighty Mike Reid: Yeah.
Sheila Williamson: scrolling through. It's
Mighty Mike Reid: Yeah.
Sheila Williamson: like in my face and very easily recognizable. Like when you look at this job, I can say, "Who are we serving?" I bet you any one of you can see who we're serving right off the bat. If you
Mighty Mike Reid: Yeah.
Sheila Williamson: look at right,
Mighty Mike Reid: Yes.
 

00:57:09

 
Sheila Williamson: so we're serving this person up here, the speed. So like if you've got a standard service, and they use standard, but we use routine most most process servers, right?
Mighty Mike Reid: Yeah. Yeah.
Sheila Williamson: um expedited same day. So it's colorcoded. So like if this was the same day, it would be like bright red. Um let me come back over here. Here we go. Like this is an expedited. So you see how on their table it's very visually I can scroll down and be like, "Oh, there's my expedited, right? These are the number of attempts that have ma been made." So I know without having to go into the job off of my dashboard where
Mighty Mike Reid: Yeah,
Sheila Williamson: everything is sitting.
Mighty Mike Reid: that's cool. The one the one slash4. That's really cool. I like that.
Sheila Williamson: Um, and then the other thing that they have is they have an ability the ability to go through and just like figure out where you're at.
 

00:58:02

 
Sheila Williamson: So I can be like, what's in progress? Obviously nothing's in progress, but I can say um, let's see. Do I have any? probably not because I haven't served for I only did service for them when I was like um obviously as a as an employee if I had to run out to go do things, right? So, you
Mighty Mike Reid: Yeah,
Sheila Williamson: can search by your status, incomplete, completed, bad address, in review, pending affidavit, um waiting on invoicing. So, whatever it is, you can search for it by that and you only get the ones that you're looking for. Um,
Mighty Mike Reid: that's pretty cool. So you're you have who you're serving this
Rhino Justice: Oops.
Mighty Mike Reid: like kind of like serve manager this part of it you can see the but it has more functionality like kind of like PSC
Rhino Justice: has
Mighty Mike Reid: has
Rhino Justice: more
Mighty Mike Reid: that
Rhino Justice: colors.
Mighty Mike Reid: too yeah more PSC has that too like more colors more function being able to do more things from your your viewboard you know PSCA has the ability too to like remove fields like I don't want to see status on this board I'll click on it to see status you like remove it you
 

00:59:02

 
Sheila Williamson: right.
Mighty Mike Reid: know but
Sheila Williamson: and and proof has that on the inside. Not the clients don't have access to pull that out, but they can they can tell them, "Hey, I don't want to see it online." You know what I mean?
Mighty Mike Reid: You can change
Sheila Williamson: Um,
Mighty Mike Reid: your phone.
Sheila Williamson: but like the team members who have different access on the inside that's working the job, they can move these around. They can drag and drop them into different areas. Um, and then as a server, you can go in and see, you know, whatever. I don't have any here because I haven't done anything in who knows how long. But um you can see all of your earnings. So I
Mighty Mike Reid: That's
Sheila Williamson: quit
Mighty Mike Reid: pretty cool.
Sheila Williamson: when I quit way back there. So I don't know.
Mighty Mike Reid: So,
Sheila Williamson: So
Mighty Mike Reid: one of the things I'm one of the things I'm about to work on now, Sheila, is um the design.
 

00:59:47

 
Mighty Mike Reid: And you saw what it looks like now. It's basically he tried to copy my tried to copy the directory a little bit with the gray dark gray left and stuff.
Sheila Williamson: Yeah.
Mighty Mike Reid: Um, I I noticed this one looks very similar to like go high level or like one of these marketing like basically general dashboard. Now let's make it work. It's kind of what they didn't over complicate it really. It's just what it is, you know.
Sheila Williamson: It's funny because I when I came across Rocket Serve, I think is the other one.
Mighty Mike Reid: Yeah.
Rhino Justice: Yeah.
Mighty Mike Reid: Yeah.
Rhino Justice: Yep.
Sheila Williamson: I think somebody uses Rocket Serve, right?
Rhino Justice: I do. I do.
Sheila Williamson: You do. Okay. So, one of the very first things I didn't even know who it was. Didn't even know what it was. I sent it to Shannon, the girl that reached out to me this morning. I said, "Would you take a look at this? This
 

01:00:31

 
Sheila Williamson: looks a lot like the Proof platform, but in different colors. Well, when I talked to I think his name is Rob and Jason,
Rhino Justice: Yeah.
Mighty Mike Reid: Yeah.
Rhino Justice: Province.
Sheila Williamson: they actually
Rhino Justice: Yep.
Sheila Williamson: worked with Proof and with the New York office before, so they've got some uh inside.
Rhino Justice: I think they do like they're they're like one of the top I don't know I heard there something with New York is that everything has to go through their platform through New York with the rules.
Sheila Williamson: Yeah, exactly.
Mighty Mike Reid: Oh.
Sheila Williamson: So the I will say the nice thing and for you Mike is what Rocket Serve is doing is the same thing that you're doing is getting feedback from the servers to build
Rhino Justice: Mhm.
Sheila Williamson: the platform in a way that is going to be efficient, clean,
Mighty Mike Reid: H.
Sheila Williamson: um easy to use, right? and makes it so that their business grows.
Mighty Mike Reid: Yeah.
Sheila Williamson: Um,
Mighty Mike Reid: Yeah. Yeah. That's ultimately what I want.
 

01:01:31

 
Mighty Mike Reid: Like when I think about an attorney finding us on Google, uh searching a a zip code, finding you as a server and submitting a quote request and it immediately becoming a job in their dashboard they could see and then receiving your quote and then being able to hire you right there, fill out all the doc. Also, we've changed it so where when they fill it out, they actually have to fill out all like their ordering. Like, they have to fill it out as it they do the quote request and it's really small and short and then it loads into another another screen that has them give all the details, upload the documents and everything. And then if and if you they don't like your bid, they have the option
Sheila Williamson: All
Mighty Mike Reid: to uh post it as a job and receive uh receive bids. So that that that whole process right there I think is going to capture the attorney and then on the other side because that's a client flow on the other side the goal is to to get the server to um give them every opportunity to to be highlighted in front of that attorney with
 

01:02:33

 
Sheila Williamson: right.
Mighty Mike Reid: automation. So like they'll receive an email right away. the attorney will receive an email right away and everything says mighty process server of course but it'll say your server so and so you know is now ready and it'll with their logo and and you know the way almost kind of like Yelp like when you think of if you ever hired somebody on Yelp you weren't like man I love Yelp they did such a great job helping me on my with my plumbing needs no you're like that plumber is a professional they did a great job let me go back and and hire them you know do you want me to keep hiring you through Yelp or do you want me to just hire you directly? Like, oh, hire me directly. And I'm I'm happy with that because that means you did a good job and um if they if the client is unsure and they want to keep using the platform to make sure that that whole payment process goes through and they don't get ripped off because there's a lot of servers out there that are ripping people off and uh legislation is
 

01:03:29

 
Sheila Williamson: That
Mighty Mike Reid: caused
Sheila Williamson: was
Mighty Mike Reid: by that, right? If you rip somebody off and they you a bad actor will will say they're going to go try to pass legislation. The collection companies are doing that now. They're a lot of money is being put towards trying to hold servers accountable and I think something like this is going to be help. Well, thank you Sheila for sharing that. I
Sheila Williamson: Yeah.
Mighty Mike Reid: I never I I've heard of it and I know I've heard lots of good feedback. People like you. It's so easy to use and stuff. Um so
Sheila Williamson: Yeah.
Mighty Mike Reid: I'll
Sheila Williamson: I think
Mighty Mike Reid: definitely
Sheila Williamson: they could pay servers what they're worth, right? But big box, that's the biggest thing. So, they're
Mighty Mike Reid: Well,
Sheila Williamson: big box and they've got stakeholders and investors that want their money back. So, I think they've they've kind of dripped down to like the ABC legal like $17 to do a serve and it's like that doesn't even cover gas.
 

01:04:14

 
Sheila Williamson: You
Rhino Justice: Yes.
Sheila Williamson: don't you're not valuing you're
Mighty Mike Reid: yeah.
Sheila Williamson: going to get gutter service, you know? So,
Mighty Mike Reid: I had him
Sheila Williamson: yeah.
Mighty Mike Reid: add to my platform. I had him add today um uh minimum $50 cuz I was telling him I was like cuz he he had it as just pay like as if the client tells you how much they're going to pay you. And uh I was like I don't like that. I also like it kind of puts you in a position like they're your employee. I was like you need to ask them.
Sheila Williamson: Yeah.
Mighty Mike Reid: And so he so he's like well there should be a pay. So for now there's like an estimated pay. And I was like put it no less than 50. And so and then the server has an opportunity of saying I saw you put 70 but you know that's not you know this this is how much I charge for this area and
 

01:04:58

 
Sheila Williamson: Uhhuh.
Mighty Mike Reid: um but there's an ability to message back and forth in there too with the server and you and the server or the server and the client and then once you come up with an agreement then they can the server just like in Upwork they send a hey this is the project cost and then you can contract and pay
Sheila Williamson: Nice.
Mighty Mike Reid: And yeah, and through the messaging platform, maybe you decide, hey, uh, go to my website,
Sheila Williamson: Yeah.
Mighty Mike Reid: you know, here's my website, and they could just sit, you could send them to your website. So either way, I'm happy because my members, you guys that are uh, Mighty Premium members, you guys actually have a you've already paid. So it's not like you need to feel bad for sending them straight to your website, you know?
Sheila Williamson: Yep.
Rhino Justice: I I have a thing is I know a lot of people have said like the gutter serves I think low pay but I also I don't know how other people will feel.
 

01:05:49

 
Rhino Justice: I know I am in Texas where we are certified but I mean I'm glad we have certification but I even think it should be a step further because I've heard you know there's been people that aren't you know still not serving it's you know gutter serves because process serving they think it's a quick easy money you know money maker um is that just like I mean real estate agents usually have to go through a course of more than
Mighty Mike Reid: Perfect.
Rhino Justice: like 8 hours cuz we have to do like believe eight hours and I mean if you actually had to put like a week or two into like schooling and then do your certification I think we would go ahead and cut out a lot of the people that just think it's just quick money to do it is that I
Mighty Mike Reid: Yeah.
Rhino Justice: believe like you know it'd be nice if there's certification in all states so that I think the gutter serves would go away for more and then I don't think people that would use the big boxes as much if they knew their true value and worth.
 

01:06:37

 
Rhino Justice: That's just my at least two cents on it.
Mighty Mike Reid: Yeah.
Sheila Williamson: I think it comes down to network and it comes down to not just network but a vetted network of servers and I can tell you like just because I was the point of contact for some of Proof's largest clients, especially collection clients, the amount of data that they need for their side of things, a lot of the small process servers can't provide, right?
Mighty Mike Reid: Right.
Sheila Williamson: Like I'm a oneoff. I can take, you know, 15 20 of your serves. I can't take 2,000 and
Mighty Mike Reid: Right.
Sheila Williamson: give you the data back and spreadsheets and and queries and things that you need. And so that's why they're going with these big box companies is because one, they've got a vetted network of servers, so they don't worry about who's going to take it. And two, they get all that data back. So they push it over in a spreadsheet. They take it when the job is done, and then once a week they push it back into their system with through an integration or through a web hook or API or something like that.
 

01:07:40

 
Sheila Williamson: Um, and that's what's hard for the for the small process servers, you know, that
Mighty Mike Reid: Yeah.
Sheila Williamson: are just one twoman shops.
Mighty Mike Reid: Yeah. And insurance, too. You know, when I was bidding on a couple clients that I thought I might actually I said I might actually have a chance at this. All the you know, they ended up giving it to the big the biggest big bucks and uh which I guess who had I didn't find out till later who had it for years already. Uh, and the insurance alone was, you know, it was something like $25 million in, you know, uh, Arizona missions
Sheila Williamson: Perfect.
Mighty Mike Reid: liability insurance. And I would have had to pay the first payment for the first year would have been 50,000 just for the insurance. Just for
Rhino Justice: I mean
Mighty Mike Reid: the
Rhino Justice: I
Mighty Mike Reid: insurance.
Rhino Justice: I mean I understand there has to be big box but when the big box hands it to the servers they should still I believe still be paying us what we are worth not thinking
 

01:08:29

 
Mighty Mike Reid: Oh,
Rhino Justice: that
Mighty Mike Reid: yeah.
Rhino Justice: you know not to and there's a point of like you know there might have to be big be big box because they have that and they might pay lower than of course what we are willing to It's do. almost like they should be paying affiliate prices but not going from, you know, like affiliate at 50 55 is way better than saying 17 or 1250, you know, at least doing that portion of it cuz they're still going to make a profit.
Sheila Williamson: Yeah, they they look at they're looking at their take rate though instead of profit which is two different things and paying back a lot of those investments. So, if you look at like Proof, they got um $25 million in their series B funding, right? And
Mighty Mike Reid: Yeah.
Sheila Williamson: so, they've got to make that money back. And so, they're looking at by the end of this year, or at least they were looking at having a 60% take rate. And that is after profit and after everything's been paid.
 

01:09:23

 
Sheila Williamson: So, it's it's just the way that they look at it. And so, that's why they're paying so little. And it's also on us as servers to not devalue ourselves by saying, "Yeah, I'll take that $20 job."
Rhino Justice: Oh
Sheila Williamson: You know,
Rhino Justice: yeah. Yeah. I And I've I've been fortunate. I never went down that route and I and I refused to. I mean, I worked for an individual server that did 32 and that was low. I didn't realize that was low when I first started the industry, but real quickly within a month or two realized that and was like, "Okay, not going to go ahead and value my service." So,
Sheila Williamson: Yeah. Um, it's
Mighty Mike Reid: I think I
Sheila Williamson: Yeah.
Mighty Mike Reid: think if you trade If you just treat it like a business, you know, treat it
Rhino Justice: Yeah.
Mighty Mike Reid: I I know some people hate when I say this, but treat it like a courier company. You're you are delivering like as far for for lack of other examples that you could use a courier service is the best example because to for logistically you got to be able to print out some papers.
 

01:10:21

 
Mighty Mike Reid: Okay, so printer add printer to the courier thing, right? So printing shop courier, right? Okay, you got to print out the documents. You got to deliver the documents to addresses in your local area or send them to other people to do it right. So a courier business they use certain tools to help them optimize their routes. They use different things. If a courier was ser was delivering things that that um were huge for example I had a career service one of my first failed businesses uh one of the first 20 uh it's called fasttrack career and delivery and we delivered uh automote diesel parts from like Volvo and Freight Liner and these different places. We would drive from those place, me and my teenage buddies, we would in our cool little, you know, Fast and Furious days cars and we would drive and go get a little part, you know, we drive back and deliver the part and we I worked at pro uh truck stop.
 

01:11:13

 
Mighty Mike Reid: So,
Sheila Williamson: Something.
Mighty Mike Reid: that's how I found out about it. The guy was like, "Why are we sending a service technician? Let's go. Let's hire a courier." They couldn't hire a courier because in the middle of nowhere, so they hired us. He actually encouraged me to start the business, paid me a hundred bucks to jump in the car and go get it and come back with it. And being a young guy, I thought that was a lot of money. I'm like, he was paying other people five, six hundred bucks to go get these parts and he was charging the uh trucker the the the fee to go get it. Um, and so anyway, the point is is when I would go in the car, I could do it very cheaply if I wanted if I had to go get a transmission. However, I couldn't take my Acura Integra.
Rhino Justice: I was thinking that
Mighty Mike Reid: I had to go get Well, a lot of things were like little parts, you know, little one time I put an axle.
 

01:11:58

 
Mighty Mike Reid: It was like a piece to No, no, it was a not an axle, a drive line piece, and it wasn't very heavy, but it was long. And so, I had it sticking out of the back of this Acura with the hatchback down and a strap. And so, but the point is is like when we had to get a transmission, we couldn't charge a hundred bucks now because now we got to get the U-Haul. We actually literally went and rented a U-Haul was like 250 bucks. So, we charged about $400 for to get that transmission because of the cost that we the cost we had to incur to go get it. So, as a process server, it really does come down to the dollars and cents that how much it's going to cost you. $35 for somebody who who already serves 10 or 20 papers for other people locally and they're going to be in that neighborhood anyway. $35 like in Florida. This is why the prices are so cheap there in the big cities because because they're they're already going to be serving five or 10. They'll go to one one building like in Orlando.
 

01:12:56

 
Mighty Mike Reid: I don't know. I don't know where it's at. I can't remember the like area, but like right in the middle of Orlando similar like down by Eola Park. There's a building that has three different process serving companies and I think maybe a couple other ones in the little offices, three-story building, four-story building. And I've been there a couple times and you go inside and all of these process serving companies know each other and all the process servers in the area show up with their field sheets the and then and then they and then they sign and then there's a stack and there's always a lady there. That's what um Desi who works for PST who's my business partner with the websites. That's all she did for eight years working for Bonnie over at um oh what's the name of that company? Um Process Express I think is what it's called. that's in um in Orlando. And she would just have a stack for you to sign.
 

01:13:44

 
Mighty Mike Reid: Okay, here's your thing to sign and she'd have them little tabbed off and the pre server would sign it and then the server would leave and go to the next office and sign and then they'll go to the next office. So if they served, you know, 10 papers a day and they got, you know, 18 bucks each, they're doing pretty good. You know, it's not too bad. So, so really in Northern California, I would get a paper. I'd have to print it out myself. I'd have to uh no one else printed it for me. I had to print it out myself. I'd have to drive um 35 minutes one way to attempt this rural serve. And then they would ask me to go there four or five times if you're provest or whatever. And um and I was like, is this worth it? you know, for $50 it probably not, right? 60 M. So, that's what it comes down to is if can you are you already getting enough volume that it makes sense for you to go ahead and attempt uh on on a on an extra job.
 

01:14:43

 
Mighty Mike Reid: That's just gravy. That's just your route. Like for for example, if somebody calls you a Dal and says, "I need you to serve something um 45 minutes uh north of you and you know that tomorrow you are planning because you have your routes set for the different areas. You know that tomorrow you're going to be in that area and you already have four serves up there. Are you upset if it's an affiliate? Are you upset charging them, you know,
Rhino Justice: No,
Mighty Mike Reid: 50 bucks,
Rhino Justice: no.
Mighty Mike Reid: you know?"
Rhino Justice: I mean,
Mighty Mike Reid: So
Rhino Justice: but but
Mighty Mike Reid: that's
Rhino Justice: doing affiliate at 50 is more different than saying I'm might do affiliate at 12 or 17. Then no. I'm not going to do that because what
Mighty Mike Reid: I
Rhino Justice: happens
Mighty Mike Reid: can't.
Rhino Justice: if I don't get them and I have to go back that
Mighty Mike Reid: Yeah.
Rhino Justice: does then all of a sudden I know I'm not making money
 

01:15:28

 
Mighty Mike Reid: Yeah. So So
Sheila Williamson: That's why
Mighty Mike Reid: that's
Sheila Williamson: it's always important to determine what your minimum per trip is that you will take. That's what I do.
Rhino Justice: and
Mighty Mike Reid: really
Sheila Williamson: I
Rhino Justice: that's what
Sheila Williamson: know
Rhino Justice: I
Sheila Williamson: what the minimum
Rhino Justice: Yeah
Sheila Williamson: per trip is.
Rhino Justice: that's what I figure if nothing else if you go ahead and do four attempts even at 50 that's really not really worth it. I mean doing you know it really should be 75 that that is decent amount of what your trips are because it is round trip.
Mighty Mike Reid: Yeah, this is why this is why I don't want to this is why I'm I'm happy. It's very confirming the way we're setting up the system is like I don't want to get involved like whatever your fee is, you put that and if the person contracts you then they and also I don't want to take away from your fee. Like at first that's what
 

01:16:11

 
Rhino Justice: All
Mighty Mike Reid: he was doing is he was taking it out of your cuz like in the Philippines when I pay them it actually tries to take it out. I don't know why it does that Edge like I'll try to pay them and it tries to take it from their pay and I'm like no
Rhino Justice: right.
Mighty Mike Reid: like so I we literally I taught Edge she does the payroll. You literally I'd say put in their pay and then go over there see where it says the fee and add that fee so they get their actual pay that they're supposed to get. So, you know, any extra fee the client needs to pay, you're not, you know, you don't pay it. You know, it's crazy.
Edj Support Team: Thank you. Bye.
Mighty Mike Reid: Yeah. Yeah. Well,
Sheila Williamson: All right.
Mighty Mike Reid: yeah. Well, you guys, you know, in the Philipp luckily the Philippines, you guys, you know, it's
Sheila Williamson: What's
Mighty Mike Reid: uh,
 

01:16:58

 
Sheila Williamson: happen?
Mighty Mike Reid: you know, four or five bucks an hour is like good for you guys, you know, that's like that's the you guys are happy with that, which I'm happy. I'm happy to get you there, you know. So, um, but anyway, so for when it comes to the different server platforms, I don't want to create something that's like, oh, it's similar to this, but like that. No, I want to create something new. That's why the jobs board is so powerful is like the ability to for people to um, well, both sides. the client can post and see who's out there, what kind of options do we have and on a national scale it creates a free market society, which we already have, but it puts it all in one place and it allow I mean the thing I haven't considered yet that I mean I thought about a little bit but when you get the proofs on there Yeah. the proofs and ABCs of the world posting on there, posting jobs on there, that'll be interesting.
 

01:17:52

 
Mighty Mike Reid: They post,
Sheila Williamson: And they
Mighty Mike Reid: you know,
Sheila Williamson: will they will they
Mighty Mike Reid: Yeah.
Sheila Williamson: will post them in there to try to get somebody to take it where they haven't got somebody before.
Mighty Mike Reid: Yeah, different areas. Yeah. And
Sheila Williamson: Yeah.
Mighty Mike Reid: we have we've farmed we've farmed a whole country. We really have. Uh Mark at this very moment, I could tell by the way he's looking, he's working on some email list.
Sheila Williamson: Calling
Mighty Mike Reid: Um
Sheila Williamson: everybody.
Mighty Mike Reid: yeah, we actually just hired two new uh two new cold callers that are going to be calling the country, inviting people to our community. So that'll be interesting.
Rhino Justice: Well,
Mighty Mike Reid: We're
Rhino Justice: at least
Mighty Mike Reid: gonna
Rhino Justice: if if the ABCs or something do go onto the platform, hopefully they're having to go ahead
Mark Success Team: Perfect.
Rhino Justice: and pay a decent fee to the server then because you're
Mighty Mike Reid: Yeah.
 

01:18:33

 
Rhino Justice: not going as low as what they would normally do.
Mighty Mike Reid: Well, that's one thing I'm not going to do is I I I mean, I don't want to say like, you know, because I very much listen to you guys, but one thing I'm not going to do is I'm not going to let them go down to 12 bucks. That's crazy. That's wild. Even in Florida. Even in Florida, like I know Florida's a different market, but
Sheila Williamson: Yeah, Florida's cheap. I don't know why it's I know it's I know it's a different market, too, but where they pick them up for like 30 bucks and it's four attempts and you're going, "Golly.
Mighty Mike Reid: how
Rhino Justice: Yeah,
Mighty Mike Reid: are you making
Rhino Justice: that
Mighty Mike Reid: it?
Rhino Justice: I did. I did 3250 for for six attempts and I'm like, yeah, that was just not worth it. Not worth it.
Sheila Williamson: in
Rhino Justice: But hey,
Sheila Williamson: Florida
Rhino Justice: Houston
Sheila Williamson: or in Houston?
 

01:19:13

 
Rhino Justice: in Houston, but there's only
Sheila Williamson: Had to be Houston because because
Rhino Justice: because
Sheila Williamson: the
Rhino Justice: there's
Sheila Williamson: court
Rhino Justice: a few of the judges. Yeah.
Sheila Williamson: Yeah.
Rhino Justice: Yeah. But what's crazy is that it's only a couple courts. So that doesn't mean every serve everybody should have to be doing six attempts. Like, no,
Sheila Williamson: No.
Rhino Justice: it should only have to be the ones that you do. But I know some of the bigger companies, they say six attempts regardless because you're in Houston. I'm like, no, it does not need to be that way, but that's what they want. And I'm like,
Sheila Williamson: Yeah.
Rhino Justice: no, I've refused to do that. I'm like, no.
Sheila Williamson: Yeah. Not not without a different charge. So, in Harris County, um the couple of ones that require the six attempts, we had a couple clients that were like they would they wanted it for the six, Scott and Associates was one. And for the first round, like we didn't make any money.
 

01:19:56

 
Sheila Williamson: The servers didn't make any money. And then we developed a plan. Well, I I I covered Texas. I was the manager for Texas. And I just started saying, "Look, if you want six attempts, it's going to be two rounds.
Rhino Justice: Two
Sheila Williamson: You're
Rhino Justice: rounds.
Sheila Williamson: paying
Rhino Justice: Yep.
Sheila Williamson: if if we're charging you 125, we're charging it to you twice." You know, that's just
Rhino Justice: Yep.
Sheila Williamson: what it is. So, you might as well take eight attempts if needed and just get your six in because there was no money to be made in it. So,
Rhino Justice: Yep.
Mighty Mike Reid: Yeah, it's wild. Yeah. So, like a courier business that's trying to go out and deliver stuff, if you want to charge if you can charge um let's say $35 because it's like a bonus for you one stop in a group of 20. I think the different I I'm not it's not lost on me the fact that uh that a lot of people don't get that volume, you know, and so
 

01:20:49

 
Rhino Justice: Just
Mighty Mike Reid: for
Rhino Justice: break
Mighty Mike Reid: the
Rhino Justice: my
Mighty Mike Reid: average
Rhino Justice: wall.
Mighty Mike Reid: server that's doing like two or three jobs a day maybe or two a day or I don't know something like that. Um and I'm trying to help that person, right? That's like my avatar is my goal is to find that person, help them to get, you know, five to 10 jobs a day so they can get to that 10 $20,000 a month, you know. But for that person, how much do they need to pay gas, pay their car payment, and actually have insurance, right? Pay their mortgage, like they need a decent amount. I'm saying at least 50 bucks. What
Sheila Williamson: Uh-huh.
Mighty Mike Reid: do you guys think?
Rhino Justice: I'd say 50 bucks if you were planning on doing 10 a day. But 50 bucks at five, I don't go ahead and think in this economy that covers America.
Sheila Williamson: Yes.
Mighty Mike Reid: But five, but five, you said 10, but five a day.
 

01:21:39

 
Mighty Mike Reid: And I don't know, everybody's different. Every city's different, too, right? So, and this is where you can't we can have this conversation, but we can't set on a price because then it's price
Rhino Justice: Mhm.
Mighty Mike Reid: fixing. It's actually illegal, actually. So, but let's just say $50 a day times 10, that's 500 a day times the
Rhino Justice: Yeah,
Mighty Mike Reid: average five days a week, that's $10,000 a month. So if you could do 10 a day, which I think is should be the goal of 50 bucks,
Sheila Williamson: And
Mighty Mike Reid: you know,
Sheila Williamson: that's
Rhino Justice: that's
Mighty Mike Reid: that's
Sheila Williamson: your gross. So now take out all your
Rhino Justice: taxes,
Sheila Williamson: business cost, your taxes, and everything else, right?
Rhino Justice: software every month, website cost every month, all this stuff.
Mighty Mike Reid: Yeah,
Rhino Justice: You aren't
Mighty Mike Reid: exactly.
Rhino Justice: left with it at all. Like I figure you make that and at the end of the year you're probably bringing home 100 maybe 100 grand.
 

01:22:27

 
Rhino Justice: Not that like 168 150 because you have to take out all your costs especially taxes.
Sheila Williamson: Well, if you add your costs first and you know what your costs are first, right? and you know what it's going to cost for your CPA and it's know you know what it's going to cost for your taxes and everything then it's easier to determine what you need to do like how many do I need to do and at what rate to not only meet the needs of my business but to provide substantial income to live off of. You got to do it the other way around.
Rhino Justice: I I I I go ahead and take my costs cuz I mean I know what I could live on cuz I believe everybody there's I mean there's what what we want to live on and then what if we absolutely have to which I think sometimes on on a couple months lately there's been those months but I'm like I can get by. There's maybe other person like I would say there's a difference between me and maybe I don't want to compare myself but like we'll we'll say like a Michael Kern I can live on a lot less because I know how to do that than somebody else that's used to living higher life.
 

01:23:32

 
Rhino Justice: So I know I can do it but I want to get to where like how Mike says if we could all make $10,000 a month we know we're going to at least live at least comfortably and not being like oh is you know is this bill paid or not paid? That's like Rob Peter to pay Paul
Sheila Williamson: Yep.
Mighty Mike Reid: Yeah. Yeah.
Sheila Williamson: Speaking of paying those bills, I had to go get this surgery's already called once like, "Are you going to be heading over there today?" So maybe
Mighty Mike Reid: Speaking of speaking of making attempts, go make some attempts.
Sheila Williamson: go make some set.
Mighty Mike Reid: Yeah.
Sheila Williamson: All right, let me go and meet your son. All right, I will see you guys later. Thank you,
Rhino Justice: When
Sheila Williamson: Mike.
Rhino Justice: are when are we doing new ones, Mike. Like September, we're going to have calls again besides the round
Mighty Mike Reid: Yeah.
Rhino Justice: table.
Mighty Mike Reid: Yeah. We're going to do the roundts once a month.
 

01:24:21

 
Mighty Mike Reid: And then actually this month we're going to do even while my kids are here, I'm going to do coffee with Mike in the morning. Coffee. Coffee.
Rhino Justice: Okay.
Mighty Mike Reid: Q Q&A is what I'm calling it. And
Rhino Justice: Okay.
Mighty Mike Reid: uh basically just before my kids get up and I'm doing my business stuff, I'm just going to come on and hang out. If you guys want to come hang out, ask questions, I'll be here chilling. So
Rhino Justice: You'll let us know like the day before so we know for coffee time the next day.
Mighty Mike Reid: yeah, it's it's going to be in Mighty Premium if you look in the
Rhino Justice: Okay.
Mighty Mike Reid: director
Rhino Justice: The calendar.
Mighty Mike Reid: or in the calendar. Yeah.
Rhino Justice: Okay. Okay.
Sheila Williamson: It's like 6 a.m., right? 6 to 8 or something like that.
Mighty Mike Reid: Yeah. 7 7 to 8 but uh that's my time and you're in.
 

01:24:55

 
Rhino Justice: Oh,
Sheila Williamson: I'm gonna
Rhino Justice: you're doing
Sheila Williamson: walk
Rhino Justice: six.
Sheila Williamson: this.
Rhino Justice: So,
Mighty Mike Reid: So
Rhino Justice: it'll
Mighty Mike Reid: it is
Rhino Justice: be
Mighty Mike Reid: 6.
Rhino Justice: 6 to 7
Sheila Williamson: That's okay. Seminary is over. My son was so excited. He was like, "Yay, I don't have to get up at 5:00 in the morning anymore for seminary.
Mighty Mike Reid: Yeah. So So Adele, that's actually eight o'clock for you.
Rhino Justice: 8:00. Okay. Oh,
Mighty Mike Reid: You're
Rhino Justice: so
Mighty Mike Reid: in
Rhino Justice: we're
Mighty Mike Reid: Texas.
Rhino Justice: good then. But you because what what time is it for you?
Mighty Mike Reid: Seven
Rhino Justice: Oh, cuz
Mighty Mike Reid: for
Rhino Justice: we're
Mighty Mike Reid: me.
Rhino Justice: later. So, seven.
Mighty Mike Reid: Seven
Rhino Justice: So,
Mighty Mike Reid: for
Rhino Justice: yeah. So,
Mighty Mike Reid: me.
Rhino Justice: it's 8 for me. Okay. I could do 8. Yeah.
 

01:25:22

 
Rhino Justice: I don't try to get up at 6:00 every day. I'm like that's the whole thing of being a process server. Time freedom.
Mighty Mike Reid: I'm
Rhino Justice: Go
Mighty Mike Reid: up
Rhino Justice: ahead
Mighty Mike Reid: for
Rhino Justice: and
Mighty Mike Reid: like
Rhino Justice: get
Mighty Mike Reid: three
Rhino Justice: to
Mighty Mike Reid: hours.
Rhino Justice: enjoy your life a little bit sometimes.
Mighty Mike Reid: Yeah. All right, guys. Good talking to you. Well, thank you guys for coming. If you got value, definitely uh comment below, subscribe, all the all the details. Um but you know, the main goal here is that we get together, we network. Um I'm excited about the round table. We're doing the round table tomorrow. So if you want to come to an evening mastermind, we're we're calling it roundt after dark. Little risque. So you guys are welcome to come uh to that. That's going to continue to happen assuming people show up.
 

01:26:14

 
Mighty Mike Reid: We'll do it every month and uh once a month and then uh next month um I'm pretty excited. We're we I'm going to be working on my book. So August, the end of August uh when I come back and we start doing the masterminds in Mighty Premium in the morning again. Um, I'm going to have the book done and we're going to start the book launch uh team and I'm going to show you guys the way I did it step by step so you could make your own book and actually I'm going to make a second book when I'm teaching you guys about specifically for a lead magnet about how to make your own so you can add it to your website so you can use it as a business card so you can do it uh where it's not too expensive where you can actually have a physical copy of it and you can actually send it to your attorney clients and you don't want something that's just random. You want it to be like I'm an expert in this where you could actually potentially be asked to speak on a podcast, a legal legal podcast or or even just at uh parallegal events maybe uh stuff like that.
 

01:27:13

 
Mighty Mike Reid: So if you guys have questions um let me know. And uh, of course, mighty mighty premium members, I forgot to mention this earlier, like we want to make sure you know of the crazy huge bonuses that we've added and that we're implementing slowly. We're trying to implement one at a time that you that are available to you. And so, if you're confused about that, book a call with Mark. You can go to mightyautomation.com, click on contact and actually book a call with Mark and I will come and hang out with you a little bit too as well and we'll make sure that we that you know of all these resources that you can schedule your social media posts using mighty automation uh control your uh your lead lists. Mark right now is working on a list. We're calling it the mighty litigator list where all of the local attorneys in your area we're going to upload to Mighty Automation allowing you to be able to uh call them to leave them uh send them a rate sheet right in the system as a template like oh thanks for talking to you boom boom boom you send it and you make a note about who it was you spoke to and then that's your pipeline right and you keep filling your pipeline full of potential customers and that's just one way that's going to be in my book but that's one way that you're you're focusing on getting new business, feel they call it the law of the harvest. You know, you keep planting those seeds and then the law of the harvest eventually they'll hire you and when they hire you, you've built a system that's so good that they're they can't help but keep h, you know, they would never try some try to hire somebody else because you're doing such a good job. And then there's probably like six other pillars or five other pillars that I'm going to add in there that aren't as awesome, but they're very close.
Rhino Justice: Sounds good. Live mighty.
 

Transcription ended after 01:29:24